Happy clients from Krasnodar bought a Changan car at the VitaAuto auto center

My wife and I decided to come to Moscow to buy a car. We came for another car, but thanks to Dinar, who set us on the “true path,” we bought a completely different car with excellent equipment. We are grateful to the entire team, especially manager Dinar, who spent the whole day with us. And now we will finally go home in a new car. Thank you very much, it was a pleasure working with you.

Positive feedback from a client from Nizhny Tagil. September 2019

Today I came to the Vita Auto company

Happy owners of Changan CS35 Plus. Part two

I join the words that have already been said. And I’ll add this little... Dinara, Andrey, well done guys! Then I saw people there who were selfless about their work. In general, well done! The whole salon is great! Just.. Well, going up to the second floor, we met the head of the credit department, Lena, who had already fought with the banks for us, she did everything she could for us. More than we expected. There were no questions at all in this salon. Well done! Lena is standing next to me, smiling, she says thank you to us, we say thank you to her. In short, we are happy with this salon and this place. Keep working like this!

Customers express their gratitude to the employees of the VitaAuto car dealership. September 2019

They helped with the car! Thank you very much to Dinar for the good advice and thank you very much to Timur Alievich! All the best. Wonderful salon!

Client's gratitude for help in choosing a car. August 2019

Happy owners of Changan CS35 Plus. Part one

Thank you very much for your competent help and support! They treated us very attentively. We may have spent a long time in the salon, but we left with our purchase joyful and happy! Thanks a lot!

Positive customer review for the Vita Auto salon. August 2019

The car was purchased at the Vita Auto showroom. The choice was not accidental; I was impressed by the reviews on the Internet. I arrived at the car dealership and appreciated the attention to my wishes from the car dealership managers and the credit manager. I would especially like to note the attention of Renat and the credit department manager Marina. I'm happy with the purchase and will stay with the car.

Happy owner of a new car. July 2019

Thank you to the Vita Auto dealership for providing me with the car!

Positive review about Vita Auto. 08/06/2019

Thank you very much to the car dealership for the consultation and selection of the car. Directly to manager Sergei Morozov. Hopefully not the last car! Thank you all very much!

Maria picked up a wonderful gift for the New Year at the VitaAuto car dealership

We bought a Hyundai Creta car at the VitaAuto car dealership. I was very surprised by the pleasant attitude, care for the client and attention from the company. I would like to express special gratitude to Artem for his professionalism, humanity and positivity. They picked out the car that we had only dreamed of. This is a wonderful gift for the New Year!!! Thanks to the VitaAuto car dealership and people like Artem! Good luck! Happy New Year!

Customer's gratitude to the Vita Auto auto center. 09/08/2019

We visited the Vita Auto salon. Renat helped us with choosing a car. Thank you very much!

The happy owner of a new car expresses gratitude to the Vita Auto car dealership

Good afternoon Today, July 26, I bought myself a car at Vita Auto. I hope that she will not let me down, the consultant served me with a bang. Sergey, good luck to you! Thanks to all!

Irina from Penza purchased a Hundai Greta car at the VitaAuto dealership

Many thanks to the manager Artem for his friendly attitude towards customers. We came with the whole family from Penza and plunged into an atmosphere of attention and care. Artem competently explained to us which car and which configuration is better to choose! Thank you very much for your care and attention, we wish him good luck and success in life!

Feedback from a buyer from Moscow who bought a car at the VitaAuto auto center at a good discount

I came to the VitaAuto auto center to pick up a new car. Thanks to manager Denis! He was always by my side and I didn't feel abandoned. The auto center has a very pleasant atmosphere and team. Everything was done amazingly: I came for one car and chose another - many thanks to Denis for this. They gave us a lot of gifts: tires, floor mats, a driver's kit, and an MTPL policy. Thank you for your warm welcome!

Olga thanks the VitaAuto car dealership for purchasing DongFeng

Do you need a loan at 5%, 10% or 20% interest per annum? Find out the overpayment using a calculator!

Preferential loan calculator for a UAZ car. How much to pay per month?

UAZ Patriot costs from 600 thousand rubles, and for many such a car is simply a vital necessity: this model has its fans. What to do if you need a car urgently, but there is absolutely no money for it. If you are sure that you will be able to pay for the car for the next few years, you should consider the option of purchasing a UAZ Patriot on credit. In this article we will briefly describe possible programs lending in several Russian banks.

UAZ Patriot on credit under the state program

The UAZ Patriot model falls under the state subsidy program for car loans, that is, it can be issued at a reduced interest rate. The essence of the program is to sell on preferential terms those cars that were designed in Russia. To become a member, you need to prepare at least 15% of the cost of the car as a down payment. A mandatory condition is comprehensive insurance.

Not all Russian banks take part in the state program, but a sufficient number: VTB24, Rosselkhozbank, Sberbank of Russia, Raiffeisenbank, UniCredit, Rosbank, Bank of Moscow, etc.

If you meet all the requirements of the program and can fulfill all the bank’s conditions, then your official rate will decrease by 5.3%, which the state will pay. That is, having received a rate of 13.5% per annum, you will personally overpay only 8%.

We issue a UAZ Patriot on credit: “VTB24”

VTB24 Bank, when purchasing a UAZ Patriot, asks for a loan of 15% at once. The maximum loan term is 5 years. If you take out a car loan for up to 3 years, you will overpay 13.5% per annum. For a four- or five-year loan, the interest rate will be 14.5% per annum.

The age of a potential VTB24 loan client is from 21 to 65 years at the date of loan closure. The bank does not insist that you carry proof of income: it is enough to present a passport and a second document to confirm your identity, for example, a driver's license.

• There are quite a few affiliate programs, allowing you to get a car loan for a UAZ Patriot on preferential terms.
• The government subsidy program can make your official rate 5.3% lower.
• At VTB24 you can get a loan for up to 5 years at 13.5-14.5% per annum. The minimum down payment is 15%.
• Rosbank asks to deposit from 10% of the cost and offers a rate from 15.2 to 24.5% per annum.
• In Rosbank and VTB24 you can get a car loan without an income certificate.

UAZ Patriot on credit with Rosbank

Rosbank also offers a special program for purchasing UAZ, including Patriot, on credit. Here you need to deposit at least 10% of the cost of the car, but the interest rate will be higher than at VTB24: from 15.2 to 24.5% per annum. It is determined by the size of the down payment and the loan term.

The advantage of the Rosbank program is that it allows you to buy not only a new UAZ Patriot, but also a used car. This credit institution also does not insist on a copy of your work book and income certificate: to conclude a transaction, all your documents will require is your passport and driver’s license.

IVR (Interactive Voice Response) are pre-recorded telephone messages, helping your clients understand navigation and call the department of the company that they need. Such tools optimize the work of a secretary or call center and create a positive image of the enterprise. It is used everywhere today, not only by large companies with an extensive network of departments, but also by smaller firms.

How to create a voice menu

Our company will take over the process of creating an IVR menu from start to finish. All that is required from the customer is a clearly defined task and adjustments to the process of creating an IVR greeting. You can order an IVR recording even from another city - all work will be done remotely. The creation process is as follows:

• IVR menu script is being prepared;
• the voice of the announcer or announcers is recorded using professional equipment;
• the voice is mixed with the music, then everything is translated into required format so that the customer can use the menu on their devices;
• adjustments are made if necessary;
• the customer is provided necessary documents, confirming the right to use the recording.

How to prepare a voice menu script

1. The company's specialists write the text in accordance with the customer's requests.
2. Music is being selected.
3. It is thought through what voice tone should be used, whether it should be male or female, what will come first, music or voice, how many elements will be in the voice menu, and so on.
4. The scenario is agreed upon with the customer and, if necessary, adjusted.

Why is it important to record IVR in a studio?

Creating audio for menus should be done exclusively in a studio environment for several reasons. The most important reason is not even the recording quality itself. People will call your company various phones, having different characteristics of frequency transmission. In order for the voice menu to be reproduced correctly on all these devices, a studio recording is needed. Plus, studio conditions will help you record a high-quality voice menu, since only the studio has the necessary professional equipment.

How speakers are selected

When choosing speakers who will voice the text, you need to take into account many nuances. The choice of voice is very important and is determined at the stage of working on the script. They usually act according to templates based on the company’s field of activity. For example, if women call more often, then it is better to choose a female voice. In the selection process, it is important to take into account psychology and possible problems clients. The voice should not only be well-produced and clear, but also easily recognizable. By and large, you can hire a very famous actor to voice your answering machine for the office; it all depends on your capabilities.

How the music is selected

Without background music, both the answering machine recording and the IVR voice menu will sound dry and unsaturated. For this reason, no IVR recording is complete without the use of music. But the latter must be used legally. Otherwise, you face a court case, a fine, and termination of your company’s answering machine. At Zvuch OK we work only with those compositions to which we have the rights, so you will not have problems with the law.

To get a high-quality voice menu at your disposal, we recommend contacting the Zvuch OK studio. You can consult with specialists and place an order using the form on the website, phone, community on VKontakte and popular instant messengers (Viber, WhatsApp, Telegram) .

Voice menu (IVR) is an object that allows you to automatically process incoming call- play a greeting to the caller, give him the opportunity to dial the subscriber’s internal number or send it to the desired queue, etc.

Settings

In system WELLtime IVRs are visually presented in the form of a flowchart, along which the call moves from top to bottom.

The block diagram may include the following elements:

Notification - playback of a pre-recorded notification.
Menu - allows you to branch IVR (by pressing any buttons by the caller), additional dialing of internal numbers.
Schedule - allows you to switch to one or another IVR branch depending on
Callback - for implementation to the caller.
Voice menu - to switch to another IVR.
Extension number, short number, operator, queue, voice mail, conference, fax - to send a call to the appropriate subject or object.

You can organize a simple or complex scheme for processing incoming calls

Some have already been described above. Let's look at the rest:

List of numbers - this is based on which you can route calls to different menu chains.
Context - in system WELLTime it is possible to add and use your own contexts.
Hang up - placed at the end of the chain to play short beeps. If the chain does not end with anything, and a call has already been made through it, then the caller will not hear anything, the call will simply be interrupted.
Pause - set a pause, for example, for the caller to make some decision.
Definition of a client - Used in Contact Center. The information is taken from , and if a match is found and the client has an active responsible operator, the call is immediately transferred to him.
Say client property - Information is also taken from client groups and reproduced by voice to the client himself. To do this, you can (need) use various speech synthesizers. The system already has a speech synthesizer installed, but third-party ones can also be used. For example Yandex TTS or Google TTS. For third-party synthesizers you will need to install additional scripts
Schedule an operator assessment - usually placed at the beginning of the chain. After the end of the conversation, the system, using (configured in the properties of this block), automatically calls the client back. Example settings in the figure below

Rate operator - used to evaluate the operator
Order a call from the queue - so that the client does not hang in line, you can schedule a call back. As soon as one of the queue participants becomes free