Compare with other courier services.

EMS is an international organization under the Universal Postal Union. In Russia, EMS Russian Post operates under the EMS brand. Let's look at this delivery service from different angles.

Coverage area

Thanks to its “kinship” with Russian Post, the operator has an undeniable advantage over other Russian and international delivery services - the largest delivery geography. The extensive and extensive regional network of Russian Post includes more than 42,000 post offices throughout the country.

Compliance with stated deadlines and losses

EMS delivers parcels much faster than Russian Post, but slower than other courier services. Unfortunately, delivery times are often not met, and some shipments are lost in transit. Along with positive reviews come negative ones.

“I use EMS services regularly, only this year more than ten times... delivery is on time, even considering that we live in a remote province...EMS Russian Post is the most reliable and faithful assistant to the residents of the Far North...” Igor, Koryak Autonomous Okrug, Palana village

“...they sent me 12 parcels from different cities of Russia. 5 didn't arrive. 5 packages were lost over a 2 week period. All deadlines have already been exceeded 3 times..." Ekaterina, Kemerovo

“...It was necessary to urgently deliver a gift to my son from St. Petersburg to Irkutsk... On June 16, our relatives sent a parcel from St. Petersburg, and already on June 18, its trace was lost in tracking...” Nadezhda, Irkutsk

Cost of services

The EMS service offers inexpensive prices for sending correspondence and cargo. However, in most destinations there are cheaper options. Work of couriersThere are also many complaints regarding the work of EMS couriers. The courier cannot be called at a specific time and EMS workers do not contact the recipient in advance.

“Terrible service, I'm convinced again and again. They do not meet the stated time limit. They promised that the courier would arrive in the morning, but in the end I waited all day and didn’t arrive at all.” Anna, St. Petersburg

Security of shipments

EMS Russian Post reserves the right to inspect the contents of the parcel in exceptional cases. In 7 out of 10 parcels, the integrity of the packaging is damaged. There have been cases of theft of parcel contents and replacement with cheaper analogues that correspond to the original weight and volume of the shipment.

“The parcel was delivered with a damaged shell (with access to the attachment), with a difference in weight. Contents stolen. By territory Russian Federation The parcel went through all the stages in this form.” Yuri, Perm

Conclusion

EMS has the largest coverage area, inexpensive, but not the cheapest prices, problems with the safety of parcels and meeting delivery deadlines. With a change of leadership in 2013, EMS Russian Post received a chance for a new future. Today we have already managed to unite the once disparate branch network of Russian Post and EMS post offices. However, many weaknesses remain. Ordering delivery via EMS carries certain benefits and risks. When choosing a mail carrier, consider different alternatives.

Source of reviews: eDost.ru

Express shipments EMS are the fastest and convenient way deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a location convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out if courier delivery is available, you can use or.

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, a courier or employee post office will provide you (maximum size - 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
5. To order Additional services declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice at mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive a certified postal worker confirmation of the contents of the parcel and the date of its dispatch.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

The courier ordering stage went well. At first they told me that the courier would arrive today, I specifically clarified it. At the end of the conversation it turned out that the courier would arrive tomorrow. Then I asked to rewrite the address because...

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It would be dishonest if I didn't write another review. This time it's not so rosy.

The courier ordering stage went well. At first they told me that the courier would arrive today, I specifically clarified it. At the end of the conversation it turned out that the courier would arrive tomorrow. Then I asked to rewrite the address, because tomorrow I would have to spend in another apartment. My order was cancelled! And they asked to make a new one. OK. I dictated all the data again, entered a new address - and they told me that the courier would arrive today! Well, what kind of insanity?

In the end, she still asked to send the courier to a new address, but tomorrow.

He had to arrive before seven. And call ahead. At about five o'clock I decided to go for a walk, not far away, to run some errands. At seven six I decided to find out if the courier was going to arrive at all. The girl on the phone notified me that he would arrive. Fine.

At seven I called the office again. She said that even if the courier arrives before seven, he will not call in advance. Because it's already seven. The girl didn't care at all.

As a result, five minutes later the courier calls me. I'm at your door.

Great, and I'm a 20 minute walk from these doors.

The courier rather impolitely informed me that he did not intend to wait.

I was so confused that I even told him I’ll try to run in 10 minutes.

What a twist! Probably, I should have stopped freaking out and hung up, but for some reason I began to explain to him that I was on Mayakovskaya, and I needed to get to Belorusskaya, it wouldn’t take long, but he interrupted me and said: in short, let’s do it tomorrow.

This is an urgent order, by the way. Which ideally should have been in St. Petersburg tomorrow.

In general, we agreed on tomorrow, but what should we do? I asked the courier to come in the morning. And call ahead.

He said: I will write this on the order, but it’s none of my business.

As a result, at about 12 the next day the courier called me and asked if he should come in the evening? I almost shouted at the phone: no, in the morning! The courier, apparently, sensed a note of panic in my voice and was with us half an hour after the conversation.

In short, we got on each other’s nerves with EMS.

Russian Post has a subsidiary - express mail "EMS Russian Post".

EMC Russian Post provides express delivery service for domestic and international postal items. Delivery is carried out by local postal services - members of the UPU, members of the EMS cooperative. And since 2014, Russian Post has been delivering international EMS items to Crimea.

The principle of interaction between national postal services is as follows: in the country of receipt, the parcel is delivered in the same way as it was sent. The same principle of interaction applies among members of the EMS cooperative. For example, if a parcel from England was sent through the EMS division of Royal Mail ParcelForce, then in Russia it will be delivered by EMS Russian Post.

Courier service EMS Russian Post is high speed, door-to-door delivery by courier, mobility and affordable prices. This is how the company positions itself, but there are cases when you have to pick up parcels at the branch yourself.

In addition to courier delivery, the second significant feature of EMS shipments is the permissible weight, if for Russian Post the maximum value is 20 kg, then for EMS Russian Post it is 31 kg.

Track numbers and tracking of EMS Russian Post items

All EMS shipments are always registered shipments. Tracking on the official EMS Russian Post website redirects to the Russian Post website:

And already on the Russian Post website, you need to enter a known track number into the search bar for items, and a separate page will open with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

EMS tracking of Russian Post parcels is also available on

the site is the most modern and convenient online service for prompt tracking of parcels of the EMS courier service. The postal service "EMS Russian Post" provides express delivery services for parcels in the Russian Federation and in almost 200 countries around the world. Among the advantages of EMS are: high quality transportation of postal items and relatively short delivery times for parcels.

Recently, the company has been developing rapidly and becoming increasingly popular.

Using the website's online service, in just a few clicks you can track the exact location of your parcel, which is delivered by the EMS Russian Post courier service.

How to track an EMS parcel by ID?

In order to track an EMS Russian Post parcel, you do not need to have any special skills: you just need to enter a unique track identifier into the parcel tracking line. This parcel number consists of 13 characters (including letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). Please remember that when specifying a code, capital letters are used. letters. Immediately after specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your mail item.

Advantages of sending parcels using EMS Russia:

• ideal price/quality ratio;
• Extensive delivery geography;
• Branded parcel packaging;
• delivery on weekends and holidays;
• Convenient parcel receipt.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg ( international delivery) or 31.5 kg (domestic).

Why can't I track my EMS parcel?

Most often, tracking problems are related to two things:

• Invalid tracking number entered. You need to carefully check its completion again.
• The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within 24 hours after it arrives at the company’s branch, that is, tracking must be repeated the next day.

How to receive an EMS parcel?

The company delivers to the recipient's door or to the company's branch. In this case, to receive the parcel, you need to arrive at the office indicated in the destination and present a passport of a citizen of the Russian Federation, or another identity document that temporarily replaces the passport.