Landline communications, like any other telecommunications service, may stop functioning for a number of reasons: failure of fiber-optic or copper transmission lines, network congestion, telephone failure, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the landline number in order to submit a repair request and call a technician. But first of all, MGTS clients from Moscow and the Moscow region have quite natural questions: where to call and what to do if it doesn’t work?

What to do?

Firstly, in order to solve the problem as quickly as possible, you have to identify the source of the problem. This could be a breakdown that occurs within or outside your home. Secondly, this moment You will need to report this to the Unified Contact Center employee by calling from your work phone number:

• city ​​communications – (495) 63 – 60 – 636;
• cell phone – 0636.

Operator hotline will provide you with the consultation you need. If remote technical support turns out to be useless, a specialist will accept your request to call a technician.

Meanwhile, if you do not have the opportunity to use your home or mobile phone To contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with current addresses of official representative offices of MGTS, including information about the operating modes of each of them, is available at this link.

Repair Bureau

– a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:

1. remote consultation provided by hotline staff - works 24/7;
2. organization of repair work - as necessary.

It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.

Call the master

While you are calling to apply for a technician, leave your work contacts to the operator so that he can clarify the time that is convenient for you and send a free specialist to the appointed place.

When the repairman arrives on call, he will carry out diagnostics. cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is located outside the subscriber’s home or apartment, then all costs of eliminating it will fall on the provider. But if the telephone set or wire fails due to the client’s fault, then the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.

Reviews about the work of the repair bureau

Looking ahead, let's say that subscriber reviews about the MGTS repair bureau on specialized forums and communities in in social networks divided. This could be done human factor, when the quality of the service provided largely depends on a specific specialist or the lack of proper control of the company in relation to the service personnel is to blame.

Elena – 24 years old (Moscow):

I can’t help but complain about MGTS repairmen. I have the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for a specialist. And all this time the landline phone was turned off, and for my business, a small online store, this is more than critical. It’s good that at least there is an opportunity to set forwarding to a mobile phone.

Sergey – 35 years old (Pushkino):

Last week, a brand new GPON router, to which a landline connection is connected, stopped showing signs of life. So I immediately asked for help Contact Center. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted a request to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for diagnosing the fiber optic cable and replacing the modem.

Alexey – 41 years old (Moscow):

I don’t know what MGTS should do with these contractors so that they can understand the meaning of the word “service”. Why does a “master craftsman” come to my home, in the center of Moscow, on a call with a tasty fume and leave behind a heap of garbage, but somewhere on the outskirts, right next to my parents in Odintsovo, the guys don’t allow themselves to do this and do everything highest quality?