The request could not be completed due to a Photoshop software failure. Troubleshoot file recovery problems. Why does an error occur in Photoshop?

Surely many of us, working in the program Adobe PhotoShop, encountered the impossibility of completing the request due to problems with the interpretation of jpeg data. This occurs when processing photographs. You are trying to open an image downloaded from the Internet or taken from hard drive, in Photoshop, and you see a pop-up message about this error before your eyes. In this article we'll talk about why it may be impossible to complete a request, what causes problems with interpreting jpeg data, and what needs to be done to get rid of this error.

The request could not be completed; there were problems interpreting jpeg data.

Why does an error occur in Photoshop?

Among possible reasons An error occurs when executing a request due to problems with the interpretation of jpeg data:

  • image damage as a result virus attack, which can only be seen by Photoshop, having a more advanced method of checking files for integrity;
  • error in the Adobe PhotoShop module that loads photos into jpeg format into memory - it may read data incorrectly or not take into account any nuances;
  • The jpeg file resolution is too large.

Without knowing the true reason for the error message indicating that the request was refused, you must take the steps described below to eliminate problems with the interpretation of jpeg data. At some stage the error must be corrected. As a result - required file will open correctly and you can continue working with it.

Ways to resolve errors when executing a request due to problems interpreting jpeg data

If the file is damaged as a result of a virus attack, then scanning the installed system will help antivirus program, which will find and neutralize malicious code. It is advisable to put the antivirus itself in regular scanning mode, but if any errors occur, you must also enable emergency scanning.

Most often, it is impossible to complete the request due to problems with jpeg when processing photos in the specified format in Adobe PhotoShop.


Error message in Adobe PhotoShop

What to do if there is a problem with picture playback

If you load an image into the editor and you cannot work with it further, then you need to do the following:

  • open photo in more simple editor presenting minimum requirements to image quality (for example, in system Paint);
  • resave the photo in another format - to do this, click on the word “File” in the upper left corner of the editor, hover over “Save As” and select the extensions png, jpeg, bmp, gif or others;

Selecting a format in Paint
  • You can not hover the cursor, but click on “Save As”, then the save menu will appear, where the file type is selected in the drop-down list;

Selecting a format from the drop-down list in Paint
  • then you need to go into Photoshop again and open the saved image.

If the problem of interpreting jpeg data arose at this stage, then using this method it will be solved.

Image compression method

You can also try compressing the image while maintaining its quality. This is done using online services such as Web Resizer, Image Optimizer, PunyPNG and others convenient tools, and programs – Paint and Adobe PhotoShop.

Let's look at an example using standard Paint:

  1. open the image in the editor;
  2. click “Resize”;
  3. by default the “Percentage” and “Save proportions” fields will be highlighted;
  4. In the “Percentage” field, enter the required number (in our case, 70%).
  5. Click OK - the photo is ready in the required size.

How to resize an image in Paint

Alternatively, try reinstalling Adobe PhotoShop or updating it to latest version. Maybe, outdated version the program does not cope with the functions and causes an error when executing the request due to problems with the interpretation of jpeg data.

There are many potential causes of file corruption:

  • Failure to save a file, especially over the network or when using external drives; unexpected power outage
  • Damaged cables
  • Problems in data transmission over the network
  • Software errors
  • Problems with hard drives or RAM modules

However, damage is rare. If you find that one or more files are damaged, determine the cause to prevent problems in the future when trying to recover files.

Determine the cause

First, you should determine whether the corruption is limited to one file or spreads across multiple files to reduce potential data damage.

If only one file is damaged, there may be a problem with your computer that you didn't notice or thought wasn't related to that file.

If multiple files are damaged, look for certain patterns:

  • Does the corruption only affect files in one location (folder, HDD, network or removable media)?
  • Were the files created or modified around the same time?
  • Have there been any changes to the computer during last change files?
  • Does file corruption appear the same when you print it as it does when you view it on screen?

If you see a pattern that suggests files are associated with shared hardware, check your cables, try a different connector or use a different hard drive, or try using a hard drive instead of a network drive.

If the files were recently corrupted and do not have time limits, the RAM module may not be functioning properly.

If you added it to your computer software Around the same time that the image corruption occurred, there may be an issue with the application or update. Check for software updates, or vice versa, check if applications have been recently updated, or disable specific applications. Occasionally it happens that antivirus software, programs for Reserve copy or font management applications make changes to files before they are saved, causing corruption.

If image corruption only appears on the screen (does not affect printed materials), update your display driver. If this does not resolve the issue, please contact your graphics card manufacturer.

On Windows, see the manual for instructions on deleting temporary files and disabling all services and startup items in the operating system. It also contains information on how to disable third-party plug-ins in Photoshop by holding down Shift key immediately after launching Photoshop.

For Mac OS, see the manual for instructions on how to restore disk permissions and disable operating system startup items. It also contains information on how to disable third-party plug-ins in Photoshop by holding down the Shift key immediately after launching Photoshop.

Recover the file

If a file is damaged, it is sometimes possible to restore it along with the layers or as a composite (mixed) file. Appearance the file is saved, but the layers will be lost. Sometimes file damage is irreversible. If you have been archiving regularly, you may end up with a version of the file that was saved before the corruption occurred.

Note. A composite image cannot be restored from a file if the Maximize Compatibility option has been turned off in Photoshop preferences. PSD files and PSB." To ensure that files are always saved in composite format, follow these steps:

  1. Choose Photoshop > Preferences > File Handling (Mac OS) or Edit > Preferences > File Handling (Windows).
  2. Select Always for Maximize PSD and PSB File Compatibility.
  3. Click OK to close the Preferences dialog box.

Try any of the following options to recover the file:

  • Use the Save As command to save the file in a different location under a new name. (For example, use an internal hard drive or a drive that is not removable or networked.)
  • Open backups images to determine which one was saved before the corruption.
  • If you receive one of the following error messages, the file name extension may not be in the required format:
    • The request failed because the document is not a valid Photoshop document.
    • The request failed because an unknown or invalid JPEG token type was detected.
    • The request failed because the file format module was unable to parse the file.
    • This file is not a valid Portable Document File (PDF) document. The document cannot be opened.

The solution is given in the section

    Eat special programs just for “broken” photos. They restore the image using a certain algorithm.
    But from experience I can say that it is possible to restore 10-15 percent, no more.

    Well then it’s easier to go to the bank and register there calmly and without any mistakes

    Just erase the letter E in the extension jpeg file. And you will be happy.

    is there really a difference? just the spelling is there, but the format is the same

    I present to you free program to convert RAW to JPG, as well as to view detailed data about images (EXIF) - ShowExif v0.06-16beta.

    In fact, they are the same format.
    Its full name is Joint Photographic Experts Group, an acronym for JPEG.
    But in the old ones operating systems file extensions could not be more than 3 letters. Therefore, the file extension of this format was reduced to 3 letters JPG.
    But other operating systems do not have this limitation, so the extension was not reduced.
    So there are two parallel extension standards for the same file format.

    Google

    If you only think about changing the format, then Paint is the simplest solution.

    Well, or instead of .jpeg write .JPG

    No different. JPG is short for JPEG. Photography Expert Group:)

    How to make JPG from JPEG? Win+R write the word cmd, press ok. Write dir folder where the photos are. Write ren *.jpeg *.jpg. All pictures will become JPG.

    speaks:
    No different. JPG is short for JPEG. Photography Expert Group:)

    How to make JPG from JPEG? Win+R write the word cmd, press ok. Write dir folder where the photos are. Write ren *.jpeg *.jpg. All pictures will become JPG.