It seems that today some of the employees of the apple company have a very difficult day. A few hours ago, users began to notice global problems in the work of various Apple services. Unstable performance is currently noted iTunes Store, App Store and Mac App Store, as well as complete inoperability iTunes Connect.

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The spectrum of problems is very diverse. For the most part, users cannot log into services using their own. Developers face the same problem when trying to log into their account at iTunes Connect... App stores are intermittent. The Mac App Store may display an error while installing and searching for individual apps, and App Store download of applications is not working at the moment.

Judging by reports and user requests, problems with apple services are observed in the following countries: Australia, Brazil, Poland, Serbia, Cyprus, Canada, Switzerland, Spain, Bolivia, India, Italy, Egypt, Denmark, Japan, USA and Great Britain. Users from the CIS countries, including Ukraine, Belarus and Russia, also faced the problems mentioned above.

It is also not always possible to report the problem to Apple itself. In our case, when trying to submit a request to the support service, an error was received with a proposal to try again later. Apple has not yet responded to the problem, but we should expect its solution in the near future.

The information posted on the "System Status" page confirms the existence of a problem for all users:

10.08.2017

A common problem for Apple device owners is often an error when connecting to services of the same name, be it the App Store, iTunes Store or iBooks Store.

The messages displayed on the screen may vary, but, as a rule, the reasons for all these errors are similar. Examples of messages:

• "Failed to connect to iTunes Store"
• “I can't connect to the iTunes Store. An unknown error has occurred "
• “Failed to complete iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later "
• “ITunes could not connect to the iTunes Store. Please make sure your network connection is active and try again "
• “Failed to complete iTunes Store request. This network connection could not be established. An error has occurred in the iTunes Store. Please try again later "

General solutions

First of all, regardless of the problematic device, you must follow the steps below.

Method 1: check your internet connection

The most common reason is a lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.

Open any website in a browser. If there is no connection, if you are connected to the Internet via Wi-Fi, restart your router device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you are using a public network (in public places, educational institutions, offices, etc.) and do not have access to the router settings, contact your network administrator. If the settings are in order and there is still no Internet connection, contact your ISP.

Method 2: check the status of Apple services

Sometimes the connection error is not caused by a problem on your side, but on Apple's side. To exclude this option, check the status of the company's services in your country by following the link.

Method 3: Checking the set date and time

Incorrect date and time on the device can cause a large number of errors, especially those related to connecting to remote servers. Make sure that these parameters are correct for your time zone.

Method 4: Re-login to your account

Sometimes, to solve the problem with access to Apple services, you just need to log out and log back into your account.

If after logging out of your account it turned out that you cannot remember your password, use the recovery service by clicking on the corresponding text.

Additional solutions

If all of the above steps do not work, follow the additional instructions below (based on your device type).

Mobile devices (iPhone / iPad / iPod)

If you are using a cellular connection to access the Internet, you need to check the following:

It is also worth noting that when using cellular communication, there may be problems with loading heavy objects. For this purpose, it is better to use a Wi-Fi connection.

Computer (Mac)

Check your standard firewall settings. Although by default it is set to automatically skip all connections from Apple programs, there are cases of accidental or deliberate change of settings. Resetting the approved certificate cache may help resolve this issue.

Computer (Windows)

First of all, make sure that there are third-party programs on your computer that control network traffic (firewalls, antiviruses, etc.). They, along with the standard remedy can block connections to Apple servers. Disable any software that monitors network connections (and also disable proxy connections, if used) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the services of the App Store, iTunes, etc., or leave them disabled.

If all the manipulations specified in this manual did not help solve your problem with accessing the iTunes / App Store, you need to contact the official

Sometimes in IOS there are problems with the work of the standard app store. This is due to the firmware and misconfiguration of the phone. Also, the problem can occur on the side of Apple servers that support the App Store. At the beginning of the year, the store was already under attack by hackers, as a result of which more than two hundred thousand users were unable to log in to the service due to the operation of a malicious program.

If in the case of errors on the Apple side, the user can only wait for all the bugs to be fixed, then local failures and problems can be solved on their own. Let's take a closer look at what to do when the App Store is down.

Among all the possible problems with the App Store, users most often encounter the following:

• The store does not download applications;
• Updates are not installed;
• Unable to log into the App Store;
• Application crash.

Programs won't download - solution

Any errors that appear during the download phase are temporary. The download stops due to:

• Small amount of free memory of the gadget;
• One-time App Store crash. Check your internet connection in the Wi-Fi or Cellular Data window. Also, you can perform an emergency restart of the service without leaving the application;
• Application and device incompatibilities.

To free up the required amount of memory, close the App Store and go to the settings window. In the "Basic" tab, click on viewing the list of programs and erase those that you have not used for a long time. The amount of occupied and available space is indicated at the top of the settings window.

You can also uninstall the program using iTunes. While connecting the iPhone to the computer, click on the "Device Management" icon, as shown in the figure:

In the left part of the window, select the "Programs" section, and then - the icon of the main screen of the phone. On the virtual desktop, click on the program you want to uninstall. Click on the "Finish" button to sync the changes.

Correct configuration of software update settings

If the software update fails, the user will not be able to use the software that is in the process of updating. An application icon appears on the desktop labeled "Waiting", but nothing happens.

To eliminate gray inactive icons, you must first stop trying to download the update. To do this, just click on the program icon. Click on the icon again. The download attempt will restart.

If updates are still not installed, try completely erasing the program from the iPhone and installing it again using the store. If the iPhone does not go to the App Store, you need to download and install the latest IOS updates or perform a hard reset of the device (Hard Reset).

Sudden program termination

If after updating IOS you are unable to launch the app store, you should allow it to work in the iPhone settings. Go to the window for changing parameters - all programs. Click on the "iTunes and AppStore" tab and activate the component.

Have you encountered intermittent errors while browsing the App Store? In this case, restart the program without exiting it. This function allows you to quickly establish the work of a standard service, keeping all the settings. Click on any of the lower App Store icons 10 times and wait for the window contents to refresh without restarting the utility.

Recently, many users may have noted problems with the App Store and some other Apple services. Until now, it was not clear what they could be connected with, but yesterday the situation was clarified in the company itself (which is rare, because Apple usually rarely comments on something). The first massive attack was carried out on the app store, Reuters news agency reported.

It all started in China

The Chinese have rather complicated relationships with large technology corporations (especially American ones), so they often use third-party solutions. In this case, it turned out to be at gunpoint: the download speed of the program from Apple servers for Chinese developers leaves much to be desired, so they decided to download it from other sources.

It is even more interesting further. Developers downloaded Xcode from file hosting services, but only it was infected with a virus, with which applications could collect user data. In other words, any program created with "unofficial" Xcode sent hackers all the information they needed about the owner of the iPhone or iPad.

The capabilities of the virus are not limited to this - in fact, it can scan the clipboard, independently open links on the device, and so on.

Apple makes a mistake

How did the moderators let the malicious apps pass? Apparently, they simply did not notice the hidden code in the programs, as a result of which ... yes, all the applications ended up in the App Store.

However, Apple quickly identified the problems and removed all apps from its store that were built with fake Xcode. True, the number of people affected by the virus remains unknown.

But is this the reason?

Experts believe that it is with the infection of the App Store that the disruptions in the operation of the app store, which were observed during the second half of last week, are associated. But the main stream of complaints did not come from the USA or Europe, but from Russia, where users could not simply update the application or.

For some reason, the topic of transferring the data of Russian Apple users to data centers located in the Russian Federation died down very quickly. But this process is not as simple as it seems at first glance, and it is almost impossible to carry out it without interruptions in the work in the system (of course, Apple is closing its store just to add new devices).

Since Apple is obliged in the near future, the company's specialists may well already be engaged in the transfer of information to Russia. And this may be the real reason for the App Store failures in our country. Apple, unfortunately, does not cover this issue. Although it should be.

Reading time: 12 minutes

In this article, I will tell you about the reasons why the iPhone does not enter the App Store, a connection failure appears and other problems appear.

This article is suitable for all iPhone 11 / Xs (r) / X / 8/7/6 and Plus models on iOS 13. Older versions may have different or missing menu items and hardware support specified in the article.

Connection failure when entering the App Store

There are several reasons why problems with the functioning of the App Store may appear. All of them have their own solutions that can correct the situation.

Ask your question to a specialist

Do not know how to solve a problem in the operation of your gadget and need expert advice?

Connection failure is manifested when an installed or a new application. Before searching for the cause of the failure and solving such a problem, you should make sure that the firmware version you are using does not belong to the beta version.

Quite often, beta versions are not finalized, which is why they can cause various problems in the functioning of the device as a whole. When using the trial version, you need to wait until all possible bugs are removed by the developers and it will be possible to update the gadget to a new modified version. If the device is running the full version of the firmware, but due to connection failures, it is impossible to update or install applications, then you should determine the cause of the error and a way to solve it.

Time and date set incorrectly

To solve the problem, set the correct data or activate the automatic time and date setting. To set the time and date manually, follow the steps:

• Go to "Settings", select "General" and "Date and time".
• We indicate the year, month, date and current time (select the time zone).

To automatically configure the data, just activate the "Automatic" option.

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Hidden information about the serial number of the phone

In the "About device" menu in the category where the firmware version, IMEI and other data, there should be the serial number of the device. In a situation where it is hidden or in the place where it should be displayed, any other information is indicated, the App Store server simply will not be able to authenticate the device. This situation can happen after an iOS update.

To solve the problem, you should perform a factory reset:

• We follow the path "Settings", select "Basic".
• There we indicate "Reset", then "Reset all settings".

It is important to note that a factory reset means completely deleting all information from the gadget, after which the user will have an iPhone like a new one. To save important information after a reset, you must make a backup before performing the operation:

• Go to "Settings", then click on "iCloud".
• Click on "Backup" and "".

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It is also recommended to activate the "Backup to iCloud" option, with which information will be backed up automatically when the gadget is connected to the Internet. After completing the factory reset procedure, you should configure your gadget as new, and then restore the data from an iCloud backup.

Incorrect network settings

When using a Wi-Fi connection, there is a possibility that there are problems with your internet settings or signal. Probably, the network administrator changed the settings or was limited to Wi-Fi access.

To solve the problem, you should first check the Internet functionality. To do this, open a browser, and then load any website. If nothing happens, you need to check the router. There is a possibility that it needs to be rebooted or the device does not work at all.

You can also disconnect from Wi-Fi and use the mobile Internet. If the error has not been corrected, then the reason is in the product itself.

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Fallback solution

There is a fairly simple way by which you can solve the problem when the iPhone does not enter the App Store. Any user can easily use it. We carry out the following algorithm:

The reasons for such errors include jailbreak. You can get rid of it only by restoring the gadget through iTunes:

• We connect the gadget to the computer using a USB cable.
• Open iTunes, select the device.
• Click on the "Restore" button.

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App search does not work in the App Store

Recently, problems with finding programs have become more frequent due to the technical work of Apple. When you try to search for the required applications in the catalog, they simply do not appear in the search results. This applies to all applications and services.

There is one peculiarity here - when the "Popular" item is opened, applications are again displayed in the search results, they can be downloaded to your device without any problems. Applications can be downloaded using direct links, and purchased from the "Purchases" menu can be updated.

The cause of the error is still unknown, but it is definitely global, as it manifests itself in large quantities. You just need to wait until the problem goes away on its own, since the cause of the occurrence is not related to the user or his device. On average, you have to wait from a couple of hours to several days.

Apps are not updated or downloaded

Stop loading

When the downloaded application remains in the "Waiting for download" status all the time, the download process must be stopped.

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The user needs to click on the shortcut of the program that is waiting for download to pause the download. Then we click again not the application so that the download process is resumed.

Airplane mode

When you cannot download the application, you need to try to restore the boot process using the "Airplane" mode:

• We carry out on the unlocked iPhone screen from the bottom up and click on the plane icon to activate the mode.
• We wait a minute, then click on this icon again.

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Switching to DFU mode

If nothing helps to restore the ability to update or download applications from the App Store, you must use the DFU mode:

• We connect the iPhone to the computer, launch iTunes.
• Press the Home and Power buttons at the same time and hold them in this position for 10 seconds (at this time the device will restart) until the Apple logo is displayed on the screen.
• When the apple appears, you must release the Power button, and continue to hold the Home key until the iTunes icon is shown.

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iTunes will tell you that the phone is in DFU (recovery) mode. Then you need to hold down the Home and Power buttons at the same time. They should be held until reboot for approximately 10 seconds.

The secret way to restore the App Store

There are many reasons why the App Store does not work. There are many ways to solve them, but there is a universal way to fix the problem and restore the correct operation of the Apple store.

This secret method is little known among users of Apple gadgets. The App Store has several tabs: Updates, Search, Browse, Top Charts, and Featured. It lacks an Update button that would make it possible to update the App Store itself. The absence of this button does not mean that the App Store cannot be updated.

To start updating the App Store and its contents, the user should make 10 consecutive clicks on any button located in the lower panel (search, browse, etc.). With the help of these actions, the selected tab by the user will be reloaded, and the information will be loaded there again.