In order not to make a mistake in the approximate delivery time of the parcel, you should know what this or that status means. On this page we will consider in detail all possible statuses so that you do not have difficulty determining the location of the parcel.

Postal statuses when tracking shipments from abroad

Reception.

This status means that the sender has completed all the necessary forms, including Form CN22 or CN23 (customs declaration), and the package has been accepted by the postal or courier service employee. Simultaneously with receipt, the shipment is assigned an identification number, which is subsequently used for tracking.

Arrival at MMPO.

MMPO is a place of international postal exchange. At this stage, the parcel undergoes customs control and registration. After this, service employees prepare a grouped international shipment.

Export.

One of the longest delivery times postal items. This is due to the fact that sending a partially loaded plane is unprofitable, so you have to wait until there is a sufficient number of parcels heading to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since receiving the “Export” status, and there are no changes, you should contact the postal service performing the delivery with a request to search for the shipment.

Import.

This status is assigned to the shipment at the Russian AOPP (aviation mail department), where it arrives from an airplane. Here, according to the service regulations, the parcels are weighed, the integrity of the packaging is checked, the barcode is scanned to find out the place of departure, the flight number is recorded, and it is determined to which MMPO the parcel should be sent. The length of time an international shipment stays at AOPC depends on the workload of the department and its employees, but on average it is 1-2 days.

Handed over to customs.

After sorting, the parcels are sent for customs inspection, where they go through an X-ray scanner. If customs officers suspect the illegal transportation of prohibited substances or items, the shipment is opened and inspected in the presence of an inspector and the responsible operator. After this (if the fact of transportation of prohibited goods has not been confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Detained by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers identify a weight that exceeds the permissible limit, a cost of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel will bypass this status.

Customs clearance has been completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the department staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to the MMPO, where logistics service employees develop the optimal delivery route to the point of issue.

Left the sorting center.

This status means that the parcel has been sent along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are Russian Post sorting centers in all major cities.

Arrived at the sorting center of the city N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other order delivery points. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery within the city takes no more than 1-2 days, but within the region it can take about a week.

Came to the place of delivery.

After the shipment arrives at the nearest Postal office he is assigned this status. Next, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the “My Parcel” tracking service. As soon as you see the status “arrived at the place of delivery”, you can go to the post office. It is not necessary to wait for notification, since postal employees are required to issue the item using the identification code (tracking number). Upon receipt, you must have your passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful to those who make purchases in Russian online stores or are expecting a package from loved ones living in another city or region.

Now you know the interpretation of each status and can not only determine the actual location of the parcel, but also approximately calculate the delivery time.

The package has been added to the site
This means that the parcel does not yet have any status either from the post office of the sending country or from the post office of the recipient country.

Information about the parcel was received at in electronic format
The seller assigned a tracking number to the parcel and registered it on the post office website. But I haven’t delivered the parcel to the post office yet.
It may take from 2 to 14 days before it begins to be tracked.

Received by mail
The parcel arrived at the post office, i.e. the seller brought it to the post office, where it was registered and sent to the recipient.

Transferred to customs
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the package will be tested customs successfully, then it will be sent to the country of destination.

Customs clearance completed, released by customs
If the parcel passes the customs check successfully, it will be sent to the destination country.

Left mail (Export)
Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item reaches the territory of the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online.
Delivery times for international shipments between export and import are not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on existing agreements with air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.

Import
The parcel is registered in the country of destination. A period of 30 days between export and import is normal.

Transferred to customs
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Customs clearance completed
This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Left MMPO (place of international postal exchange)
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times for shipments within Russia begin to apply; they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery

Arrived at the sorting center / Left the sorting center
After leaving MMPO, shipments through large sorting centers postal service travel through the territory of the recipient country to their destination. At the sorting center, mail is distributed along the main routes of the country. The parcels are resealed in containers and sent to the delivery location, to the awaiting recipient.

Arrived at the delivery location
The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Dosyl. Submission.
Shipping - the parcel was sent to the wrong postcode.
Dosyl - we found an error and redirected the parcel to the correct address.

Delivery to the recipient

Means the actual receipt of the postal item by the recipient specified in the postal item.

Flew to destination country

The postal item will be handed over to the post office of the destination country for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Departed from the airport

The postal item has departed from the airport of the sender's country and is heading to the destination country. The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 10 days.

Departed from the airport (not further tracked)

The postal item has departed from the airport of the sender's country and is heading to the destination country. After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked. When the parcel arrives at your post office, you will receive a paper notification with which you need to come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, and in the near future the postal item will be handed over to the post office of the destination country for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packaged, marked and will be sent shortly.

Detained by customs

This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Submission

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Import international mail

The operation of receiving a shipment in the recipient's country. All mail entering the territory Russian Federation

from flights, begins the journey at the aviation post office (AOPP) - a special postal warehouse at the airport. Within 4–6 hours, shipments from the aircraft arrive at the AOPP, the containers are registered, and their integrity and weight are checked. Mail is registered in an electronic database. During registration, the barcode is scanned, data is entered about where the container is addressed (for example, MMPO Moscow), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of the AOPP.

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason delivery did not take place. This status does not reflect the specific reason for non-delivery. Options for further actions: A new attempt at delivery The parcel will be transferred to storage until demand or until the circumstances are clarified Return to sender What to do if this status is received: You must contact the post office delivering the item and find out the reason for non-delivery. You must contact the post office yourself post office to receive the shipment without waiting for notification.

Treatment

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Processing at the sorting center

Status Processing at the sorting center - assigned in the process of delivering the item through intermediate sorting centers of the postal service. In sorting centers, mail is distributed along main routes. Parcels are reloaded from one transport to another, for further dispatch to the recipient.

Processing completed

Generalized status, meaning the completion of processing of a mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting shipment

Means that the postal item is packaged, marked and will be sent shortly.

Awaiting quality check

Means that the parcel is not yet complete and is in the seller's warehouse awaiting verification of the contents before shipping.

Upload operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been handed over to the post office of the destination country for further dispatch to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Cancel shipment

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to terminal

The parcel is sent to the postal terminal at the airport to be loaded onto a plane and sent to the destination country.

Item is ready for dispatch

Means that the postal item is packaged, marked and will be sent shortly.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be transferred to Russian Post for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international postal exchange, and subsequent import / export operations. Note! The following status will not be displayed immediately as soon as the parcel arrives in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days, depending on the workload of the international postal exchange location.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred for storage

Means the arrival of the item at the recipient's post office (OPS) and transfer to storage until it is delivered to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Transferred to customs

Loading onto the plane

Loading onto the plane before departure to the destination country.

Loading into transport

Means that the postal item is packaged, marked and will be sent shortly.

Preparations for shipment are completed

Preparing for shipment

Means that the postal item is packaged and marked for further dispatch.

Preparation for export

Packaging, labeling, loading into a container and other procedures necessary for shipment to the destination country.

Left the airport

In the sender's country The postal item has departed from the airport of the sender's country and is heading to the destination country. The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days. In the recipient's country, the postal item is delivered to one of the places of international postal exchange for subsequent import operations.

The postal item is sent to the country of destination, for delivery to one of the places of international postal exchange, and subsequent import/export operations.

Left the international exchange site

The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times within Russia begin to apply.

According to information received from Russian Post, the status “Left the place of international exchange” can last no more than 10 days. If after 10 days the status has not changed, this is a violation of the delivery time, which can be reported to the Russian Post Office by calling 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left the sorting center The postal item has left the sorting facility postal center

and is directed towards the recipient.

Left the ShenZhen Yanwen sorting center

The mail has left the sorting center of the logistics company Yanwen Logistics and is heading towards the recipient. Left

transit country

The postal item left the sorting center in a transit (intermediate) country, was sent to the destination country, for delivery to one of the places of international postal exchange, and subsequent import / export operations.

Information about the postal item has been received

Received information about the postal item in electronic form

It means that the seller has registered the postal item (track code) on the postal (courier service) website, but in fact, the postal item has not yet been transferred to the postal service. As a rule, from the moment of registration until the actual delivery of the parcel, it can take from 1 to 7 days. After the parcel is transferred, the status will change to “Reception” or similar.

The parcel arrived at one of the sorting centers for processing and further dispatch to the recipient.

Received for further processing

Received information about the postal item in electronic form

Postal item is registered

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to its destination.

Arrived at the international sorting center

Indicates the arrival of the item at the recipient's post office (OPS), which must deliver the item to the recipient. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening). This status indicates that the recipient can independently contact the post office to receive the shipment without waiting for a notification.

Arrived at the post office

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

Indicates the arrival of a postal item at an intermediate postal node for sorting, selecting a route and sending it to the recipient.

Arrived at ShenZhen Yanwen sorting center

Indicates the arrival of a postal item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, selecting a route and sending it to the recipient.

Arrived at the sorting center of the destination country

The postal item has arrived at the sorting center of the destination country for subsequent import/export operations.

Arrived at destination country

The postal item has arrived in the country of destination at the place of international postal exchange for subsequent import/export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further dispatch to the recipient.

Arrived at the small package processing center

Indicates the arrival of a parcel at the postal distribution center for sorting, selecting a route and sending it to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, labeling, processing, loading and further dispatch to its destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further dispatch to the destination.

Arrived in the territory of the Russian Federation

The postal item arrived on the territory of Russia, for further import and dispatch to the recipient.

Reception

Reception

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique mail ID– special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Reception by the customs service of the country of destination

The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country, the postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

In the recipient's country, Status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

In the sender's country, the postal item is handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country. In the recipient's country, Status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception from sender

This means that the overseas sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the postal item. The “Reception” operation shows the place, date and country of receipt of the item. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by carrier

Indicates that the sender (seller) has transferred your order to a local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is located on the check (or receipt) issued upon acceptance of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further dispatch to the recipient.

Customs clearance

In the sender's country, the postal item is handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country. In the recipient's country, Status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Package

This means that the parcel is being packed and marked for further shipment.

Export

Export (content check)

The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Export (packaging)

The postal item has successfully passed inspection, is packed and ready to be sent to the destination country.

Export international mail

It means the actual dispatch of a postal item to the country of destination. The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days. If the shipment is in the “Export” status, it is impossible to track it (find out what exactly is happening to it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Export, processing

It means the actual dispatch of a postal item to the country of destination. The “Export” status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the destination country. As a rule, this status is the longest and the transition to “Import” may take some time. This happens due to the characteristics of flight routes and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days. If the shipment is in the “Export” status, it is impossible to track it (find out what exactly is happening to it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit transportation and certain restrictions often delay shipments. However, if your parcel was sent more than 3 months ago, but has not received the “Import” status, then the sender needs to contact the post office and apply for a search.

Electronic registration postal item

Received information about the postal item in electronic form

Russians have recently increasingly ordered goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or friends abroad, and they send gifts or simply parcels to you in Russia. Delivery of goods within the territory of our country is carried out by Russian Post or other postal companies, and within the territory of the sender, the goods are transported by local carriers. When approaching the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status “export from the country of departure” and all the others mean, as well as what to do if the parcel is missing or “stuck” somewhere.

Through what services can you track postal items?

The most widespread and popular service was created by Russian Post, it is called “Russian Post. Tracking postal items.” There you need to enter the parcel identification number and confirm that you are not a robot. The system will show where in this moment the parcel is located. But, unfortunately, recently, on the same Aliexpress, parcel numbers have begun to be issued in such a way that it is impossible to track them through the Russian Post website. You can use others instead.

So, there are websites for tracking goods specifically from China, since a very large number of parcels are now coming from there. It’s called Track24 and is located on the website of the same name; there are also 17track and ALITRACK. The last 3 do not request verification of the robot, but immediately search for the location of the parcel using the entered postal item number. The 17track service also shows the approximate date of arrival at the recipient's post office.

If an item has disappeared from the tracking service or is stuck somewhere at one point for a long time, then it is possible that they forgot to add it to the program and you will no longer be able to track its movements until you receive a notification from the post office that the package has been delivered. In this case, you can write to the seller, attaching a screenshot from the Russian Post service. Tracking mail items or any other service that shows the problem. After the delivery period has expired, the seller, with your consent, or you yourself can extend the delivery period or return the money for an obvious reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, because the seller does not make contact. It also happens that the money is returned or the product is ordered again, but the one that was lost arrives.

Preparations for shipment are completed

This means that a package consisting of one or more items is being assembled or already completed and prepared for shipment. The preparation process also includes paperwork and labeling of parcels. Also at this stage, the seller checks whether payment for the purchase has been made and passed.

"Export from country of origin"

This is the second status that the package acquires during transportation, unless otherwise provided by the seller or transport company. “Export from the country of origin” literally means export from that country. This means that the parcel has a long delivery journey ahead.

The time given to deliver the goods to the buyer usually begins to count precisely from the “export from the country of departure” status. How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much less; these usually arrive in 10-20 days.

Arrival at destination country

When export from the country of departure is completed, i.e. the goods have left the seller’s country and crossed the border, the status of the parcel changes. There can be 2 options: either the goods immediately end up in the capital’s sorting center, or they will be located in a border, but already Russian city, next to the border that they crossed. One way or another, it will have the status “arrived in the territory of the Russian Federation” or “imported to the country of destination” in tracking services.

Arrival at the sorting center

Sorting centers are huge premises in a large city into which parcels and letters are received for further distribution and sending to smaller points or regional post offices. When a product is exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.

At the sorting center, parcels are processed automatically, since it is almost impossible to process a huge number of boxes and packages manually, so it is important that the index is written correctly (the address is not read here), otherwise the parcel will go to another place.

Arrival at the pick-up point

When the purchased product has gone through all stages of transportation, it arrives at the post office closest to the buyer. Within a few days, postal employees issue a notice of receipt and bring it to the recipient at Mailbox. If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.

If a person tracked the parcel through online services and saw that it was there, he may not wait for a notification, but come to the post office with the shipment number and, having named it and presenting his passport, receive a box with the purchased goods.

If he missed all the notifications and did not monitor the status for a long time, then when trying to understand where the parcel is, he may see the status “export from the country of departure” again, but now this country will be Russia, which means the purchase has been sent back. Only a dialogue with the seller will help here; he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a parcel from abroad, do not rely on notifications from the post office, but check the location of the goods yourself.