10.32. YYUNAUTHORIZEDSUPPLY

UNAUTHORIZEDSUPPLY IN USE

New non-product cartridge installed in printer HP , i.e. a non-branded cartridge is installed.

To continue working, you must press the button [ Select]. The first job sent to the printer can be canceled.

10.XX.YY SUPPLY MEMORY ERROR

2. Remove the toner cartridge and reinstall it.

3. Close the front door.

4. Turn off and then turn on the printer.

5. Replace the toner cartridge.

6. Replace the reader module in the printer ( reader) of the cartridge.

11.01 INTERNAL CLOCK ERROR

1. Defective timer battery. Replace it.

2. If the error persists, replace the formatter board.

11.02 INTERNAL CLOCK ERROR

The internal clock of the printer is not working correctly. The printer asks you to set the date and time each time it is turned on.

Real time clock defective. Replace formatter board.

13.02.00 JAM IN TRAY 1

SR 5) does not fire at the appropriate times. An error can also occur because the paper size is not set correctly.

Pick up roller ) of the multipurpose tray.

PickUp.

SL 2).

SR 5.

13.05.00 JAM IN TRAY 1

A paper jam has occurred in the multipurpose tray (tray # 1). An error occurs if the registration sensor ( SR 5) is not released at the appropriate times. An error can also occur because the paper size is not set correctly.

1. Make sure the correct size paper is loaded in the tray.

2. Make sure the paper guides are set correctly.

3. Clean or replace the paper feed roller ( Pick up roller ) of the multipurpose tray.

4. Clean or replace the MP Tray Retard Pad.

5. Check and if necessary replace the roller clutch PickUp.

6. Check if the loading solenoid ( SL 2).

7. Check the serviceability of the registration sensor SR 5.

[ CLEARJAMTHENPRESSV]

A paper jam has occurred in the duplex unit, in the reverse feed area. Message parameters [XX] and [ YY

2. Remove any jammed paper.

3. Close the rear door.

5. Reinstall or replace the duplex unit.

6. Check the duplex sensors for serviceability.

7. Check the duplex stepper motor.

13.XX.YY JAM INSIDE REAR DOOR

[ CLEARJAMTHENPRESSV]

A paper jam has occurred near the rear door of the printer. in the area of ​​the fixing unit (fuser) and in the area of ​​the output rollers of the printer. Message parameters [XX] and [ YY] can be any value.

1. Open the rear door of the printer.

2. Remove any jammed paper.

3. Close the rear door.

4. Turn off and then turn on the printer.

5. Check the paper exit sensor ( SR 6).

7. Check the fixing assembly motor.

8. Check the exit rollers.

13.20.00 JAMINTRAY2

or

13.21.00 JAM IN TRAY 2

A paper jam has occurred while loading from the cassette (tray # 2). An error occurs if the registration sensor ( SR

1. Make sure the correct size paper is loaded in the tray.

2. Make sure the paper guides are set correctly.

3. Clean or replace the paper feed roller ( Pick Up Roller) tray.

6. Check if the loading solenoid ( SL 1).

7. Check the serviceability of the registration sensor SR 5.

13.20.00 JAM IN TRAY X

or

13.21.00 JAM IN TRAY X

A paper jam has occurred while loading from the optional cassette. An error occurs if the registration sensor ( SR 5) does not fire at the appropriate times. An error can also occur due to the incorrect size of the paper in the cassette.

Parameter [ X] in the message identifies the optional tray number.

1. Make sure the correct size paper is loaded in the tray.

2. Make sure the paper guides are set correctly.

3. Clean or replace the paper feed roller ( Pick Up Roller) tray.

4. Clean or replace the pickup roller

5. Clean or replace the chute brake pad.

SR 5.

13.XX.YY JAM INSIDE FRONT DOOR

A paper jam has occurred around the front door of the printer (around the cartridge). Message parameters [XX] and [ YY] can be any value.

1. Open the front door of the printer.

2. Remove jammed paper.

3. Close the front door.

4. Turn off and then turn on the printer.

5. Replace the toner cartridge.

6. Check the serviceability of the registration sensor SR 5.

7. Check the rotation of the transfer roller (transfer corotron).

13.XX.YY JAM INSIDE TOP COVER

[ REMOVE PRINT CARTRIDGE]

A paper jam has occurred in the area of ​​the recording assembly. Message parameters [XX] and [ YY] can be any value.

1. Open the top cover and remove the cartridge.

2. Remove any jammed paper.

3. Lift up the metal plate and remove any remaining jammed paper from under it.

4. Verify the paper size matches the tray setting.

5. Reinstall the cartridge.

13.12. 00 JAM INSIDE DUPLEXER

A paper jam has occurred inside the duplex unit (duplex unit).

This error is not available for the model HP LaserJet 5200 L

1. Remove the duplex unit, remove the jammed paper, and reinstall the duplex unit.

2. Replace the duplex.

3. Check the duplex paper path sensors.

4. Check the duplex motor.

5. Replace the manager printed circuit board duplex.

20 INSUFFICIENT MEMORY

[ TO CONTINE PRESSV]

The printer has received more data than can fit in its random access memory... This may be due to the use of too many macros, complex graphics, and custom (software) fonts in the job sent to the printer.

1. Press the key [ Select]

2. Simplify the job for the printer or install additional memory.

21 PAGE TOO COMPLEX

[ TO CONTINE PRESSV]

Data sent to the printer (dense text, bitmap and Vector graphics) are too complex. More precisely, the image compression process is too complicated.

1. Press the key [ Select] to print the data received by the printer, some data may be lost.

2. Simplify the job for the printer.

22 EIO BUFFER OVERFLOW

The error is caused by too much data being transferred through the device installed in the slot. EIO (EIO card ). An error can occur due to the application of an inappropriate for this device data transfer protocol.

1. Press the key [ Select]

2. It is necessary to check the settings of the communication driver installed on the PC.

22 EMBEDDED I / O BUFFER OVERFLOW

The error is caused by a buffer overflow in the built-in print server. HP JetDirect BUSY (busy).

1. Press the key [ Select] to clear the error message from the control panel, and the transferred data will be lost.

22 PARALLEL I / O BUFFER OVERFLOW

The error is caused by too much data being transferred through the printer's parallel port. The error can occur due to bad contact in the port connector, due to the use of the wrong type of parallel cable or from the wrong type of driver that does not conform to the standard IEEE-1284.

1. Press the key [ Select] to clear the error message from the control panel, and the transferred data will be lost.

2. Check if the parallel printer connector is properly connected and tight.

3. Make sure to use a cable made in accordance with the standard for the connection. IEEE -1284 (some signal lines may be missing in older cable types).

4. For best results, it is advisable to use the company's print drivers. HP , which are written, in the same way, taking into account the requirements of the standard IEEE -1284 and supplied with the printer.

22 USB I / O BUFFER OVERFLOW

The error is caused by too much data being transferred on the port. USB ... The error was caused by a port buffer overflow USB while it is in a state BUSY (busy).

1. Press the key [ Select] to clear the error message from the control panel, and the transferred data will be lost.

2. Check if the parallel printer connector is properly connected and tight. Disconnect the cable at both ends and then reconnect it.

3. It is necessary to make sure that a quality cable is used for the connection, which fully complies with the requirements of the standard. USB 2.0 and of an allowable length.

4. Try with this cable USB connect another printer to the computer.

5. Replace the cable.

5. If the error persists, replace the formatter board.

40 EMBEDDED I / O BAD TRANSMISSION

The printer has detected an error while transferring data from the PC via the built-in print server HP JetDirect ... The error can be caused by turning the computer on or off while the printer was in the state on - line (Ready). In addition, the error can occur due to a malfunction of the HP JetDirect.

1. Press the key [ Select] to clear the error message from the control panel, and the transferred data will be lost.

2. Turn off the printer and then turn it back on.

3. Try again to print the same job.

3. If the error persists, replace the formatter board.

40 EIO x BAD TRANSMISSION

The cause of the error is a communication failure between the formatter board and the card. EIO installed in the slot whose number is specified in the error parameters (parameter x).

X = 1 for EIO slot 1

X = 2 for EIO slot 2

This error is not available for models HP LaserJet 5200 and 5200 L

1. Press the key [ Select] to clear the error message from the control panel, and the transferred data will be lost.

2. Turn off the printer and then turn it back on.

3. Power off the printer and reinstall the card EIO or replace it.

41.3 UNEXPECTED PAPER SIZE IN TRAY X

The error is caused by a mismatch between the paper size loaded in the printer in tray [ X

1. Press the key [ Select] to select a different tray.

41. 5 UNEXPECTED TYPE IN TRAYX

The cause of the error is a mismatch between the type of paper loaded in the printer in tray [ X ] and setting the paper settings. Paper parameters are set using the control panel menu.

The message prompts you to install the specified type and size of paper in the appropriate tray.

1. Press the key [ Select] to select a different tray.

2. Make sure all trays are configured correctly and loaded with the correct paper. The printer will keep trying to print the job until the correct size is set.

3. If the error persists, check the paper path using the printer's built-in diagnostic paper path test (diagnostic menu) to verify that all sensors are working correctly.

4. Check the serviceability of the paper feed path sensors.

41.X ERROR

An accidental printer error, usually caused by delays in the paper path.

1. Press the key [ Select] to continue printing.

2. Turn off the printer and then turn it back on.

3. Cleaning the loading roller ( Pick up ) and brake pad ( Separation Pad).

4 9.XXXXX ERROR

Critical printer software error ( firmware ) caused by the termination of the processor on the formatter board. This type of error can be caused by an incorrect print command, the receipt of corrupted data, or a malfunctioning processor. Additional reasons for the error include the presence of strong external electromagnetic interference affecting the interface cable during transmission, which leads to damage to the integrity of the data transmitted to the printer. The error can also be caused by using poor quality interface cables, poor connectors, and using homebrew software.

2. Press the [ Stop ] to cancel all printer jobs stored in the printer's memory.

3. Print the job using a different application program. If printing succeeds, then you need to use the "branded" software to print subsequent jobs. (Try to contact the developers of the software causing the error to appear).

4. Disconnect all interface cables and turn off the printer. Reconnect the cables and try replacing them. Then turn on the printer again.

5. Update ( Upgrade ) software ( firmware ). The new "firmware" must be downloaded from the manufacturer's official website (www.hp.ru).

6. Remove all memory modules DIMM on the formatter board, remove all devices from ports EIO and CompactFlash ... Then turn on the printer again.

7. If the error has been eliminated, then reinstall or replace DIMM, CompactFlash and EIO devices.

50. xFUSERERROR

The cause of the error is a malfunction or malfunction of the image fixation unit (fuser). The reason for the error is specified using the [X] following the generic error code:

1 - (50.1) stove temperature too low;

2 - (50.2) heating error;

3 - (50.3) temperature too high;

6 - (50.6) heater break;

7 - (50.7) error of the stove presser release mechanism.

1. Turn off the printer. Wait about 20 minutes and turn it on again. If the error persists, then proceed to the next steps.

2. Make sure the fuser is installed correctly and the connector is firmly connected. Reinstall the stove.

3. Check the health of the heater, thermal fuse and temperature sensor.

5. Replace the stove.

6. Replace the microcontroller board ( DC Controller).

7. Check or replace the printer power supply.

51. 1YERROR

The cause of the error is a malfunction or incorrect operation of the laser unit, or rather, the beam synchronization sensor ( BEAM DETECTOR - BD ). Most often this error looks like 51.10, i.e. parameter [ Y ] takes on a value that corresponds to the absence of a beam on the sensor BD.

1. Turn off the printer and then turn it back on.

3. Check the connectors on the laser unit and the microcontroller board. Reinstall or replace the cables between the laser unit and the microcontroller board.

4. Replace the laser unit.

52.xx.0 PRINTER ERROR

The cause of the error is inappropriate speed, malfunction, or incorrect operation of the scanning mirror motor driver in the laser unit. The cause of the error is specified using the parameterXXXX

00 - (52.00) scanning mirror motor error caused by the lack of motor rotation;

00 - (52.00) error when starting the scanning mirror motor;

2 - (51.2) error in the rotation speed of the scanning mirror.

1. Turn off the printer and then turn it back on.

2. Check the connectors on the laser unit and the microcontroller board. Reinstall or replace the cables between the laser unit and the microcontroller board.

4. Replace the laser unit.

5. Replace the microcontroller board.

53.10.01 PRINTER ERROR

The error occurs if the memory module DIMM installed in the printer is a module not supported by this printer.

1. Press the key [ Select] to continue working.

2. If the printer does not enter Ready mode READY , turn off the printer and then turn it back on.

3. Verify that the memory installed in the printer meets the requirements and that it is installed correctly.

4. Reinstall or replace memory modules DIMM to the appropriate printer.

5. Rearrange modules DIMM to other slots.

55. XX. YY DC CONTROLLER ERROR

A print command error has occurred. The cause of the error is specified using the parameterXX, after the general error code. ParameterXXmay take on the following values, as appropriate:

01 (55.01) - input device error;

02 (55.02) - memory error DC controller;

03 (55.03) - no response from mechanisms;

04 (55.04) - communication error.

1. Turn off the printer and then turn it back on.

2. For errors 55.01 and 55.02 - the board should be replaced DC controller.

3. For errors 55.03 and 55.04:

3.1. check all board connectors

DC controller.

3.2. Replace board DC controller.

56. XX ERROR

Random error while printing. Possible reason errors are specified by the parameter [ x].

X = 0 1 - input device error.

1. Turn off the printer and then turn it back on.

2. Remove all input devices and reinstall them again.

3. Check the correct connection of all connectors of the input devices.

4. Replace damaged input devices.

57. XX PRINTER ERROR

The cause of the error is a malfunction or incorrect operation of the printer fan. A faulty fan is indicated by the parameterXX:

03 (57.03) - additional valve error- torus;

04 (57.04) - main fan error.

1. Check the fan for serviceability and the absence of foreign objects.

2. Check the connections of the fan connector.

3. Clean and lubricate the fan.

4. Replace the indicated fan.

58. XX ERROR

The error is caused by a malfunction of the processor that controls the mechanisms of the printers.

1. Check and, if necessary, replace the ribbon cable connecting the mechanism controller board DC - Controller (connector J 301) and power supply board (connector J 201).

2. Replace the board DC controller.

59. XX ERROR

The cause of the error is a malfunction or incorrect operation of the main electric motor ( Main Motor).

2. Check if the drive gears, fuser and drum unit rotate. Check the rotation of the fuser and drum unit manually. Perhaps they will block the rotation of the motor. The malfunction may occur due to improper installation of the cartridge.

3.Check that the connecting cable and the motor connector are correctly connected.

4. Check or replace the motor.

5. Check and replace the board DC controller.

62 NO SYSTEM

The printer did not detect the presence of a control software system.

Turn off and on the printer.

64 ERROR

Random error related to the laser drive storage buffer, i.e. with a "video buffer" (or bitmap buffer).

1. Turn off and on the printer.

2. Reinstall or replace the formatter board.

68. X PERMANENT STORAGE FULL

A media overflow in the printer's nonvolatile memory has occurred. Press the button [ Select] [X] :

0 NVRAM

1 HDD or Flash disk).

1. Press [ Select] to continue printing.

2. If error 68.0 occurs, turn off the printer and then turn it back on.

3. If error 68.0 is repeated again, then you need to contact support HP.

4. If error 68.1 occurs, use the software JetAdmin to delete files from disc media.

68.X PERMANENT STORAGE WRITE FAIL

Error writing to non-volatile memory media of the printer. A write error occurs due to media overflow. Press the button [ Select] to clear the message. Printing can continue, but the result is unpredictable. The type of non-volatile media is indicated by the parameter[X] :

0 (68.0) - memory overflow NVRAM installed on the printer formatter board;

1 (68.1) - removable disk overflow ( HDD or Flash disk).

Click [ Select] to continue printing.

68.X PERMANENT STORAGE SETTING CHANGED

Error changing media settings in non-volatile memory of the printer. The error is due to a media overflow. Press the button [ Select] to clear the message. Printing can continue, but the result is unpredictable. The type of non-volatile media is indicated by the parameter[X] :

0 (68.0) - memory overflow NVRAM installed on the printer formatter board;

1 (68.1) - removable disk overflow ( HDD or Flash disk).

1. Press [q ] to view step-by-step instructions.

2. To clear the error, first press [ ? ] to exit of this message and then press [Select] to continue.

3. If the problem persists, turn off the printer and then turn it back on.

4. To exit, press[? ] .

8X. YYYY EIO ERROR

Fatal error of an option module installed in a slot EIO ... The slot number determines the [ x]:

X = 1 (81. YYYY EIO 1;

X = 6 (86. YYYY ) - error of the module installed in the slot EIO 1.

YYYY].

1. Turn off and on the printer.

2. Reinstall or replace the module in the corresponding slot EIO.

79. XXXX ERROR

A fatal printer hardware error has occurred.

1. Turn off and on the printer. Try to print the job from another application. If the job prints, return to the original application program and try to print another file from it.

2. Check if the interface cables are connected correctly.

3. Turn off the printer, remove the module DIMM and turn on the printer again.

4. Try to use only the parallel interface to connect to the PC.

5. Remove the interface module or module JetDirect , turn off the printer and perform a cold reset ( Cold Reset).

6. Replace the formatter board

8X. YYYY EMBEDDED JETDIRECT ERROR

A fatal error occurred with the built-in print server Jetdirect.

The critical error number determines the parameter [ YYYY].

1. Turn off and on the printer.

2. Replace the formatter board.