When buying goods on Aliexpress, you often have to open disputes for various reasons - defective goods, the wrong quantity was sent, the package did not arrive, etc.

Today we’ll talk about one situation that can sometimes arise.

You opened a dispute because the promised delivery time was approaching the end, and you have not yet received your order. As a result of the fact that you did not receive the goods, you won the dispute, and the parcel unexpectedly, after a couple of weeks, arrived.

Yes, yes, such situations happen:

• or the parcel gets lost somewhere and lies for a long time - and for some reason the sellers are not particularly in a hurry to make inquiries about the fate of the parcel, even if it was tracked. They only give the standard answer - “Friend, don’t worry, delivery usually takes 45-60 days,” etc.;
• Perhaps it is trackless and gets to you by unknown delivery services and the data on it is not updated.

Let me give you an example.

As you can see, judging by the status, there was a departure from the country of departure. But after departure, she did not appear in Ukraine. I wrote to the seller a month after departure and received an answer that the parcel was on its way.

Accordingly, after waiting for the end of Buyer Protection, which is still almost a month, I was forced to open a dispute.

Naturally I won the argument.

Now imagine the situation: after the money was returned to me, after a while the parcel is still “repelled” at customs and after some time, I receive it.

The same situation may be with you. Everything is fine, the order has been received, now you want to return the money to the store, but you don’t know how.

How to get my money back?

In this case, whether to return the money or not is your business. Read my article about .

The Aliexpress administration, after the transaction is completed, does not control your relationship with the seller

Let’s just say that it will be on your conscience, but I still recommend returning the money.

There are several reasons for this:

• your conscience will be clear;
• the seller may block your access to purchases in his store, and you will no longer be able to purchase anything from him;
• Also, he can leave a bad review about you, which will be visible to other merchants. Of course, this does not mean that they will not cooperate with you - but why do you need negative reviews.

To return money to the store, there is no point in contacting support - you will be directed to the seller.

You need to write to the seller and explain to him that the parcel has arrived and you want a refund.

In order to write to him, you need to select the order for which you want to return the money in “My Orders” and click the “Message to Seller” button

In the window that opens, at the bottom of the page there is a form for communicating with the seller.

Write (in English) that you received the goods and would like a refund. You ask how this can be done.

You write, click “Send” and wait for a response.

So what could the answer be:

• if the goods are inexpensive, the merchant may refuse the money and offer to leave the goods as a gift;
• will offer to transfer money to his account via PayPal system or some other one he uses. This option is not always suitable for buyers, since not everyone uses the same PayPal;
• may offer to make a repeat purchase of the same product. After payment, verification of payment and supposedly sending the goods, you must confirm receipt - in this way the goods will remain in the store and the seller will receive his money;

Please note that the amount due is no more than the amount you must repay. If it is higher, write to the seller and let him reduce the cost of the goods.

• The seller may offer to pay for a penny item, indicating the cost of delivery, which will be equal to the cost of the item you received.

Good traders, as a sign of gratitude, may offer to return not the entire amount. Or after returning, they can send you a gift.

As you can see, returning the money after the parcel has arrived is not difficult. Just write to the seller and he will tell you a solution.

There are often situations when the goods do not arrive for a long time, although the timer runs out. In such situations, the buyer gets nervous and opens a dispute.
If the product is not very expensive, and the seller is honest, then he accepts the dispute, but asks, if the product still arrives, that the buyer return the money to him.
After the dispute is closed in favor of the buyer, the money is returned to him in full. But, a situation may arise that the dispute is won, and after some time a parcel with the goods arrives. And the question arises, what to do if the item turns out to be of high quality and is completely satisfactory.

What would you do in such a situation? Someone thinks that the goods did not arrive on time - this is the seller’s problem and the money will not be returned.
But is the seller responsible for the work of delivery services that are completely unrelated to him? Is it his fault that our valiant Russian postal service is always slow?

The seller did his job honestly and should receive a reward for it. The administration of AliExpress also thinks so.
If your track number is clearly readable, then the seller can see that the goods were delivered, but the money was not returned to him. In such a situation, upset sellers complain to the administration. And the accounts of buyers greedy for freebies are simply blocked as fraudsters.

How to return money to the seller for the goods you received?

In order to return the money to the seller, you need to contact him. Write that you received the goods and want to return the money.

Dear friend.

Fortunately, today I received a parcel. Thank you. I’m completely satisfied and I want to give you back the money.

Tell me, how can I refund money for a product?

The seller will most likely offer one of two simple schemes:

1) You will need to place an order again for a similar product and ask for the left tracking number. And at the first opportunity, confirm the order. This way the seller will receive the money back. Write in the comments that this order does not need to be sent, that you are returning the money this way. Be sure to write a comment, because if the seller has a lot of orders, he simply will not understand that you are returning the money and will send you the product again.

2) The seller will give you a link to a special “product” with a low price. Which in fact serves specifically for payment. And it doesn’t say how many units of this “product” you need to order in order to get an amount equal to the cost of your order. And again, as soon as the opportunity arises, confirm the order.

That's all. Be honest with each other. And happy shopping.

People who often order various products on the AliExpress website sometimes encounter a situation where the product does not arrive without tracking for a long time. and the seller returns the money, believing that the package with the order was finally “lost” in the millstones of the postal operators. And after some time, the buyer still receives a notification that he has received a shipment from China. As a result, the customer receives a product for which he has already received a refund.

Some buyers consider this situation a godsend. Or some, in their opinion, fair compensation for the time spent on proceedings and/or moral damage received as a result of experiences while waiting for the order. But most reasonable people (at least I want to believe it) still plan to honestly return the money for the goods received. This move is especially relevant in situations where items meet customer expectations and the description in the product card, and also arrive intact and in full working order.

Most often, the situation with late delivery of parcels from China arises when ordering inexpensive goods that are sent using very low-cost logistics companies without registration according to generally accepted standards for. Since the parcel is not actually assessed and does not have a value, it very often gets stuck at some stage of delivery, and most often this happens after crossing the border with the recipient’s country.

In our case, most of the parcels are lost at our beloved . Sometimes, the package lies dead weight in the end post office, but for some reason the recipient does not receive the notification. When a person comes to the post office for another parcel, he, by a lucky coincidence, also receives a long-forgotten “missing” parcel, for which he was able to return the money paid.

During periods of major sales, especially during New Year, the delay occurs simply due to the heavy mail load. In general, it is not so important how and why the buyer receives a package with the ordered goods very late and after returning the money, the main thing is that he has a righteous desire to return his reward to the seller.

How to return money to the seller after receiving the goods

There are several ways to return funds to the seller.

In any case, you need to write a message to the seller indicating that you received the product for which you were returned through an open Non-Receipt Dispute. To do this you need:

• log in to the website ru.aliexpress.com;
• go to the section and find there the order card for the goods you received;
• Click on the “Message to seller” link, which is located opposite the corresponding order.

If you previously communicated with the seller in Russian, then this message can be written in Russian. If the seller does not understand (or cannot use a translator), then you yourself can contact him in English. An example message text might look like this:

“I received the goods, for which the money was returned to me. I want to re-pay it. How can i do this?»

- I received the product for which I was refunded. I want to pay for it again. How can i do this?

Method No. 1

The seller, in response to the message, may offer you to pay the cost of the goods directly, for example, through PayPal. In this case, he will not have to pay commissions to the AliExpress system. But this option is rarely offered, since many Russian buyers will find it difficult to make such a transfer.

If you are an advanced user of various electronic payment systems, such as Webmoney, Qiwi or Yandex.Money, you can offer your own method of returning funds. Some stores have electronic wallets, so to speak, in Russia.

Method No. 2

Most often, sellers offer to place a repeat order for the same (or similar in value) product and pay for it. You will need to indicate in the comment that you are ordering the product. without sending. If the cost of the product is more than what you initially paid for it, you first place an order without payment and ask the seller adjust the amount. After that, make payment and confirm receipt of the goods.

In this case, the seller will have to pay AliExpress the full commission (which is about 15%). But, in fact, he would have had to pay this commission on the initial transaction if it had been completed correctly. So there's really no reason why you should save money for the store.

Method No. 3

This method is much more profitable for the seller than the previous one, since he will not pay a commission for the transaction on AliExpress.

There is also almost the same option, but the seller sends a link to pay for a special type of product Extra Fee (additional fee), and there is also no commission charged for it in favor of the AliExpress service. In this case, the seller may even offer you a discount, reducing the shipping cost by part or the full amount of the commission that he would have to pay to the AliExpress website.

It is worth noting that regardless of the method that is offered to you (or you offer it yourself), you have the right to offer to return to the seller the amount that you yourself consider fair. For example, if a product has gone up in price, you have absolutely no need to pay new price, because when you decided to purchase it, you expected a lower cost. In addition, if the dollar exchange rate against the ruble has increased significantly, then even if the price of the product has not changed compared to the dollar, then the amount in rubles for you may rise significantly. Invite the seller to take this point into account and reduce the cost of the transaction in dollars, taking into account the exchange rate difference.

It happens that after offering the seller a refund for the goods received and asking how best to do this, the seller offers to leave the goods for free, because he is pleasantly surprised by the buyer’s honesty. Of course, this is if the product costs very little, about 1 US dollar. It's a small thing, but nice.

Sometimes sellers, as a sign of gratitude, send small gifts to respectable customers or provide a significant discount on their next order.

Strong arguments in favor of payment for the received order, due to the timely non-receipt of which the money was returned to the buyer

• You can't build happiness on other people's money.
• If the seller has as few unpaid transactions as possible (loss of parcels, compensation due to damage during transportation, etc.), then he will be able to reduce the amounts included in the cost of the goods for such risks and, as a result, the goods will be cheaper for buyers.
• By paying honestly for goods, we stimulate the development of production and thereby get the opportunity to continue to buy quality goods.
• We increase our karma. Good done is usually returned with interest.

P.S. There is no concept of pension provision in China. As long as a person is able to work, he receives a salary (and in China the salary is far from the highest, and working conditions on average are much more difficult than in Russia). Believe me, the Chinese, even if they are cunning and resourceful, hard-working and industrious, have a very hard time, just like all of us. Personally, to us, the editors of Alitrust, the first and last reasons from the above list seem even more significant than the two “middle ones”. Take our example, we always return money.

You have probably encountered such a problem as receiving a package after receiving a refund for its loss. In this article we will tell you what to do in such a situation.

The product arrived from Aliexpress after the dispute was closed: what should I do?

Each product purchased on this site has its own delivery time. And when it comes out, in order not to lose your money, you must open a dispute and indicate that the goods did not arrive. Usually such disputes are won by buyers. And after a while Aliexpress returns the money.

But opening a dispute does not mean that your package has stopped moving in your direction. There have been cases where goods from this Chinese site were delivered via 5-6 months. This is not the seller's fault. More likely "Post office" or other companies involved in delivering goods from this store first sent the parcel to the wrong address and then decided to deliver it to its destination.

Also, the delivery of international goods has another obstacle in the form of Customs. Here parcels can lie from two days to several months. Which ultimately extends the delivery of the goods for this period.

When delivery times for parcels from Aliexpress are delayed

Of course, every buyer has the right to get his money back for what he thinks is a lost package. But what should you do if, after a winning dispute, the parcel still ends up in your mail, and in your mailbox does the coveted notification about this appear?
Most buyers on Aliexpress They will take the parcel and will not return the money to the seller.

But among the buyers of this site there are a lot of decent people who will definitely return the money for a package that arrived late.

In general, the easiest way to solve the problem of a product arriving after a dispute is won is to leave it at the post office (not receive it or write a statement of refusal to receive it).

In a month, the employees of this institution will send the parcel to the sender. But if we buy at Aliexpress very often, we may simply not keep track of which package has arrived. Especially if it is not tracked using a track code.

What to do in this case? Of course, return the money. No, you can leave everything as it is. But why spoil your financial karma?. If you believe in it, of course.

How to return money for a parcel from Aliexpress?

There are several ways to get your money back Aliexpress. And they all start with a message to the seller. Indicate in it that you were refunded for an undelivered product, but it still arrived.

In order to write such a message you need:

• Log in to the website and go to the “ My orders»

My orders on Aliexpress

• Go to the order you are interested in and click on the “Message to seller” link

• Write a message in a special form and click the “Send” button

Message to seller on Aliexpress

The message can be written both in English (if you know this language well) and in Russian. Almost all sellers on Aliexpress use online translators in correspondence. And they will understand you without any problems.

METHOD 1

In a response message, the seller may ask you to transfer money to PayPal. This method is good for the seller, since he does not pay commissions Aliexpress, but not very suitable for buyers from Russia. This payment method is not very popular in our country.

Therefore, offer the seller a choice, or your own option.

Today, more and more Chinese companies not only have their representative offices in Russia, but also work with Russian payment systems.

METHOD 2

Repeated purchase of goods on Aliexpress

The easiest way to return funds to the seller is Aliexpress This is a repeated registration of the purchase of goods and payment for it.

• At the same time, in the message with the order you must indicate that shipping is not required.
• Then you need to confirm delivery.

Sellers are not very fond of this method, since with such an order they need to pay a site commission ( 15% ) and they can include it in the cost of the order.

METHOD 3

Refunds on Aliexpress through the purchase of a cheap product

Another popular way to pay the seller is to pay for the goods with a minimum value ($0.01). In this case, the cost of delivery will be equal to the cost of the refund. Thanks to this method, sellers on Aliexpress bypass site commissions. But, for its implementation, it is necessary that the seller’s store have such a cheap product.

METHOD 4

Refunds to Aliexpress via Extra Free

The seller can send you a payment link Extra Fee. This is an additional charge for special product types. It makes no sense to describe them in this article. But, for this type of product, each seller can customize some item from their assortment.

Extra Fee no commission on Aliexpress, which means this method of returning funds is beneficial for the seller of this site.

You can offer any of the listed methods to the seller yourself. In this case, the cost of the goods must be returned based on the price for which you bought it. No need to pay the cost of the goods this moment. Since it may increase or will be sold without a discount.

Whether or not to return the money returned to Aliexpress After the parcel is delivered, it is of course up to you to decide. But you need to respect other people's work. Sellers and manufacturers from China work for pennies. It is thanks to this that we can buy cheap goods from the Middle Kingdom. And, thanks to your honesty, sellers can give you discounts on other products from their range or add small souvenirs to your package. It's a small thing, but it's nice!

Video. Should I return the money to the seller after a dispute over a lost parcel?

Did you get your money back on Aliexpress, but the product arrived after that? Find out how to return money to the seller on Aliexpress for the goods received.

I often get asked questions about how to return money to a seller on Aliexpress for a product received, and this is good news. Why is that? Because I myself remember very well my joy when I received the first such “freebie” - they say I returned the money and received the goods.

But we all know very well that doing this is, at a minimum, ugly. And no one has canceled karma in one sense or another - you cannot build your wealth on someone else’s misfortune (in this case, the seller’s double loss). And such a profit is usually reflected by a sharp loss in something else.

Therefore, now I adhere to a strict position: if the item arrives, even late (which in most cases is not the seller’s fault at all), you need to contact the seller. Naturally, this applies to those cases when everything is in order with the item that arrived, and the order arrived fully assembled and in proper form.

How to contact a Chinese person? on the page of the order that arrived after the money was returned for it. Tell him that the goods have arrived and you want to return the money for it. Further developments are possible in three directions:

1. The seller will happily greet you, thank you for your honesty and tell you a convenient way for him to return the money.
2. The seller will thank you for your honesty and say that you don’t need money - it’s a gift (this is rare, but it still happens with various inexpensive things).
3. The seller will not react in any way either that day or the next. Usually in this case I wait up to a week, and if there is still no answer, I don’t look at this order anymore, because... my job is to suggest.

If in principle everything is clear on the second and third points, then I will dwell on the first point in more detail.

The money was returned, but the goods arrived - how to return the money to the seller on Aliexpress

So, according to my observations, I can highlight the 3 most common ways to return money to the seller on Aliexpress

Method 1 - reorder

Purchasing exactly the same product item (if the price has not changed down/up) or another, but similar in price, with a note in the comment “ Do not send, please, I return the money for order...(number of the order for which you are returning the money" (translation: Please do not send, I am returning the money for the order...).

Pay for the order as usual, and to be sure, duplicate the above phrase in a personal message on the new order page.

True, sometimes there are discrepancies, and the seller actually sends the ordered item. But here the refund is at your discretion, because... This is already a jamb of the seller (or his warehouse worker).

Method 2 - order a special item

Some sellers, who often face various kinds of additional payments after placing and paying for the main order, create special product items. The reason for their existence: the price of an order can only be edited before the buyer pays for it, and after payment it is no longer possible. And if the buyer orders Additional services, then simply order the special item in the required volume and pay for it separately.

Here is an example of such positions from one tablet seller.

If you return money to such a seller, then simply enter the required number of “product units” in this special item, place an order with the note “ I return the money for order...", pay for it and wait for the seller’s response. There won't be any errors here, because... The special position does not involve sending any goods at all :)

Method 3 - PayPal

In rare cases, the seller may give you their email as your PayPal account ID and ask you to send money there. I myself have not returned the money this way, but this option is quite possible; some good, rated electronics sellers offered it to me.

So if you actively use Stick, you can send money to the seller this way. But I would advise you to leave it as a last resort, because... According to the rules, all financial transactions must go through Aliexpress. And transferring money through PayPal, as far as I understand, is an opportunity for the seller to avoid paying a commission for the sale.

This is how the educational program turned out. So if you got your money back on Aliexpress and the goods arrived, now you know how to return them to the seller. In any case, most sellers, when offering to return money, send detailed instructions, how to do it. Of course, it's in their interests :)