Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. Add it to the list functionality includes general consulting of the company's clients on a wide range of issues, primarily related to financial and technical aspects. In addition, operators hotline accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the replacement of hardware and the subsequent abandonment of copper wires in favor of the Contact Center, it underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Despite the fact that today more than 50 thousand MGTS clients resort to the services of the Contact Center every day, including Internet users, owners landlines, subscribers mobile communications, as well as fans of digital television.

Phone list

To contact the service MGTS support you need to call one of the numbers provided:

• from city – (495) 63 – 60 – 636;
• from mobile – 0636.

In addition, the provider has set up a couple of hotlines, thanks to which you can:

• find out balance personal account – (495) 70 – 74 – 455;
• inform the operator about the quality of the services provided – (495) 70 – 07 – 777.

For MGTS subscribers, all calls to the Contact Center, including 24-hour hotlines, are completely free.

Back call

Clients of Moscow city telephone networks who use digital television and the Internet, and are not fixed-line or mobile subscribers, can order a call back from the support operator on the official website.

1. Go to the address – http://mgts.ru/home/help/ask/.
2. Leave your contact phone number.
3. Decide on the topic of the question.
4. Explain the question you are interested in in as much detail as possible.
5. Confirm that you are a person and not a robot by choosing a color that matches the picture.
6. Click on the “Submit” button.

This option can also be used by subscribers of any Russian operators who need advice.

Reviews about MGTS technical support

Egor – 24 years old (Moscow):

I have been working in the Contact Center for the last two years. Staff turnover is quite large, which does not have the most favorable effect on the quality of service. However, in light of recent events - the collapse of the exchange rate, the situation has changed dramatically. Many employees began to truly value their workplace.

The requirements here are very high, conversations are recorded. So if someone complains about the operator, then he will have to report to his superiors, and then he will not be far from being fired.

Finally, I’ll share one little secret. If you want to speed up the process of resolving your issue, then do not agree to the standard phrase “we will call you back,” but demand that you stay on the line until all the circumstances of the current problem are clarified.

Andrey – 28 years old (Chekhov):

The coordination of the MGTS support service leaves much to be desired. When I ordered, I asked to additionally connect digital TV. But after an hour he changed his mind, and accordingly informed the operator about it. The specialist who came to the call brought a TV tuner with him and in an aggressive manner began to force me to accept this “gift”. In general, we had to call back to the Contact Center, whose specialists an hour later clarified our conflict with the installer! There is no trace of European service quality standards here.

Svetlana – 23 years old (Lyubertsy):

Overall, I am satisfied with the technical support service of Moscow city telephone networks. But, based on the experience of numerous requests, I got the impression that, along with highly qualified specialists, some crooks work there.

Once I had to order Internet settings in Chinese mobile phone running Android OS. After calling the operator, he told me that there are no automatic settings for this smartphone model. Consequently, I made all the necessary configurations myself under the dictation of this employee, but nothing worked. About 30 minutes later, having contacted another specialist from the same Contact Center, they sent me without any difficulty automatic settings. Just so you understand, such cases occur with enviable regularity.

Lyudmila – 19 years old (Moscow):

I call the support service - they understand everything and accept complaints. What's the point if I've been stuck with a broken modem for two weeks now?

The responses of the operators are also surprising; for all occasions they have either “We have technical failures” or “Free specialists for this moment No. We will contact you as soon as possible." And this has been the case for 10 days in a row.

Thus, the quality of service of the MGTS Contact Center, taking into account all the positive and negative aspects, still needs to be improved. And if there are basically no questions regarding the hardware, then human factor definitely spoils the picture. Therefore, improving the qualifications of customer support employees is a top priority for the management of the telecommunications giant.

Instructions

MGTS has a special service department that provides information about its subscribers free of charge. You can call 09 or 009, where you can find out all the necessary information. In addition to the phone number and subscriber information, you can also find out a lot of useful information about services in the city, for example, telephone numbers for calling a taxi, air ticket offices, ordering products and various services, and even get advice from a lawyer or a competent tour operator. You can call numbers 09 and 009 from a landline in Moscow.

In addition to the help desk, MGTS has a Unified Contact Number, 8 495 636-0-636. Unlike the previous option, it is available from any phone number, including cell phones. By calling it, you can not only get the necessary information, but also find out if there are any debts on your account, ask for call details, and even call a technician from MGTS to your home.

There are numerous services and databases on the Internet that contain all the information about telephone numbers and subscribers' addresses. For example, you can use the “White Pages of Moscow” directory located at infobaza.org. There you can find out the subscriber's number, knowing only one thing about him, for example, only the address or only the last name and first name. This service will also help you determine who is bothering you with calls if this happens. Using the site is completely free. There are other references, for example, nomer.org/moskva.

Today there are many books and psychological techniques that allow you to radically change your life for the better. Personal life is the most important thing for every person. The best way to improve life is for a person to change within himself, to change his view of the world.

Instructions

It's no wonder that so many of us want to see a lot of positive changes in the shortest possible time. Changing your life for the better is not that difficult. The most important thing in this process is to know the basic principles of creating a happy life. Find positive facts and manifestations in your current situation. Practice shows that everything cannot be bad. Think and remember what you like in your life. These could be loved ones, friends, a beloved cat or dog. It could also be your work or a hobby club. Leave in your life only what brings you pleasure, because this is one of the best methods change life for the better.

Attend psychological trainings or sign up for sessions with a psychologist. Many people avoid psychoanalysts until the last minute. This approach is incorrect, it resembles the fear of going to the dentist. It is much more convenient to solve problems as they arise. A visit to a psychologist will allow you to look at familiar situations with new eyes. In addition, an experienced specialist can give you a lot of effective methods for solving everyday problems.

Change the way you think. This is one of the most complex methods of improving life, but also one of the most effective. As the saying goes: “We are what we think.” You need to improve your own self-esteem, make it adequate. This will allow you to depend less on circumstances and better understand your importance. After all, you cannot move on until you understand your role in society. The quality of our life depends on the quality of our thoughts. And if you manage to bring a lot of positivity into your worldview, you will be able to change in to myself.

Video on the topic

Sources:

• Positive thinking
• how to start changing yourself

You probably remember that the first time you were connected to the Internet, all settings were carried out by qualified specialists. And then, if any problems occurred, you were forced to call technical support. But let's figure it out - is it really so difficult to keep track of your network devices yourself?

Instructions

Let's look at the principles of management net yu as an example operating system Windows XP
We can obtain all the necessary data through the use of the control panel. Go to the Start menu - Control Panel - Network Connections. A window will open in front of you where all network connections configured on your computer will be displayed.

In our case, we are dealing not only with physically existing connections (configuration is carried out directly for network card), but also with a virtual VPN connection that allows data to be sent over a secure channel. Remember that there can be many types of connections; it all depends on the provider. Therefore, it would be logical to consider only interaction with actually connected network cards.

So, select the connection you are interested in, click on it right click mouse by calling context menu. Select "Properties" from the menu. You will see a window similar to the one shown in the figure.

Next, click on the “Properties” button, after which you will see a screen displaying the settings of your IP address, gateway and other characteristics (note that if you have it installed, these settings must be viewed in the control panel of the router, and within this screen there will be The “Obtain an IP address automatically” checkbox is checked and, most likely, the “Obtain DNS server address automatically” checkbox is checked).

If we return to the previous window, then by clicking on the “Configure” button, we will have access to the settings of the network card itself.

Although in most cases we will not need these settings at all, we will still consider the case when we need to change the mac address of our card. To do this, in this window, find the “Advanced” tab, on which in the list find the value “Network address”, and in the window that appears you can enter your value.

Technical support of the telecommunications provider MGTS is a 24-hour customer service service that operates through a universal Contact Center. The list of its functionality includes universal consulting of the company’s clients on a wide range of issues, primarily related to financial and technical aspects. In addition, hotline operators accept applications for connecting additional services, and also process calls with complaints from Muscovites regarding the quality of communication in real time.

About the technical support service

The Universal Contact Center was opened by PJSC Moscow City Telephone Network in 2006, combining the provider’s disparate services into a single whole. On its basis, MGTS implemented a system for prompt call service using tone dialing, developed by the largest Russian IT company Sitronics. This mechanism allows you to optimize subscriber requests, distributing them into separate areas: connection of services, financial issues, repair work, etc.

In 2012, as part of the hardware replacement and subsequent abandonment of copper wires in favor of fiber optics, the Contact Center underwent modernization. This made it possible to significantly reduce the waiting time for a technical support employee to respond from 1 minute to 15-30 seconds. Moreover, today more than 50 thousand MGTS clients use the services of the Contact Center every day, including Internet users, owners of landline phones, mobile subscribers, as well as fans of digital television.

Phone list

July 3, 1882- foundation of the Moscow city telephone network. On this day the opening of the first manual telephone exchange Hilleland systems of the Bell company in the house of the merchant Popov on Kuznetsky Most.

1909 - the first payphones were installed.

1932 - a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 - the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 - MGTS provided telephone communication Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help desk “09” served foreigners in English, French, German and Spanish during the games.

1982 - opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 -the first fiber-optic communication line with a length of 8.7 km was laid.

1989 - two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 - MGTS became a state enterprise. First CEO- V.F. Vasiliev. In memory of Vasiliev, an annual MGTS award named after him was established, which is awarded to the company's best innovators.

1994 - The state enterprise MGTS was transformed into an open joint-stock company.

2002 - bringing broadband Internet access services to the market.

2004 - the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 - the Unified Contact Center began operating. Expanding the range of services related to mobile communication systems: forwarding calls from a home phone to a mobile phone, sending and receiving SMS messages from a landline phone.

2007 - Unlimited tariffs for broadband Internet access services have been introduced.

2008 - MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 - As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save

In the process of using telephony services, accessing the Internet or watching TV shows, a variety of situations arise, the solution of which may require consultation with the company’s specialists. In order to contact the operator of the MGTS contact center, you need to dial the number from a landline phone: 8 495 6 36-06-36. The single contact number for MGTS is common to all districts of Moscow.

Single contact center MGTS provides the following opportunities:

• obtaining information on tariffs for services and their connection;
• checking your personal account balance and obtaining information about possible ways paying a fee;
• submitting an application to the MGTS repair bureau;
• tariffs and the ability to connect to the Internet using GPON technology;
• information about self-management of your account and connected services;
• resolving other issues not included in the main list and requiring connection with a company representative.

After dialing the number of the unified contact center of MGTS, the auto-informer will offer to select one of the menu items by pressing the corresponding button on the phone in tone mode. Having selected the required menu item, the system automatically redirects to the operator, often the waiting time for a response is more than 10 minutes, due to the heavy load on the MGTS contact center.

This telephone number is common/unified for all districts of the city of Moscow.

List of administrative districts and districts of Moscow:
1. Central administrative district - Central Administrative District(Arbat, Basmanny, Zamoskvorechye, Krasnoselsky, Meshchansky, Presnensky, Tagansky, Tverskoy, Khamovniki, Yakimanka).

2. Northern administrative district - SAO(Airport, Begovoy, Beskudnikovsky, Voikovsky, Eastern Degunino, Golovinsky, Dmitrovsky, Western Degunino, Koptevo, Levoberezhny, Molzhaninovsky, Savelovsky, Sokol, Timiryazevsky, Khovrino, Khoroshevsky).

3. North-Eastern Administrative District - NEAD(Alekseevsky, Altufevsky, Babushkinsky, Bibirevo, Butyrsky, Lianozovo, Losinoostrovsky, Marfino, Maryina Roshcha, Ostankino, Otradnoe, Rostokino, Sviblovo, Northern Medvedkovo, Northern, Southern Medvedkovo).

4. Eastern administrative district - VAO(Bogorodskoye, Veshnyaki, Eastern Izmailovo, Vostochny, Golyanovo, Ivanovskoye, Izmailovo, Kosino-Ukhtomsky, Metrogorodok, Novogireevo, Novokosino, Perovo, Preobrazhenskoye, Northern Izmailovo, Sokolinaya Gora, Sokolniki).

5. South-Eastern Administrative District - SEAD(Vykhino-Zhulebino, Kapotnya, Kuzminki, Lefortovo, Lyublino, Maryino, Nekrasovka, Nizhegorodsky, Pechatniki, Ryazansky, Tekstilshchiki, Yuzhnoportovy).

6. Southern Administrative District - Southern Administrative District(Biryulyovo Eastern, Biryulyovo Western, Brateevo, Danilovsky, Donskoy, Zyablikovo, Moskvorechye-Saburovo, Nagatino-Sadovniki, Nagatinsky Zaton, Nagorny, Orekhovo-Borisovo Northern, Orekhovo-Borisovo Southern, Tsaritsyno, Chertanovo Northern, Chertanovo Central, Chertanovo Southern).

7. Southwestern Administrative District - South-Western Administrative District(Academic, Gagarinsky, Zyuzino, Konkovo, Kotlovka, Lomonosovsky, Obruchevsky, Severnoe Butovo, Teply Stan, Cheryomushki, Yuzhnoye Butovo, Yasenevo).

8. Western administrative district - Company(Vnukovo, Dorogomilovo, Krylatskoye, Kuntsevo, Mozhaisky, Novo-Peredelkino, Ochakovo-Matveevskoye, Prospect, Vernadskogo, Ramenki, Solntsevo, Troparevo-Nikulino, Filyovsky Park, Fili-Davydkovo).

9. Northwestern Administrative District - SZAO(Kurkino, Mitino, Pokrovskoye-Streshnevo, Northern Tushino, Strogino, Khoroshevo-Mnevniki, Shchukino, Southern Tushino).

10. Zelenograd administrative district - ZelAO(Kryukovo, Matushkino, Savelki, Silino, Staroe, Kryukovo).

11. Novomoskovsk administrative district

12. Troitsky administrative district

AUTO INFORMER PJSC MGTS:

The autoinformer will offer to switch the phone to tone mode by pressing the “star” button (*) and press the number of the menu item you need.

• Advertising or information;
• 1 - For connection MGTS services;
• 3 - Technical issues;
• 0 - To connect with a specialist;
• 9 - Repeated listening to information.

The autoinformer time is 1 minute 20 seconds (09/22/2016), then there is an automatic redirection to a specialist!!! THE TIME WAITING FOR A SPECIALIST DEPENDS ON THE TIME OF DAY AND LOAD ON THE LINE!!!
- Information and waiting time may change on the AUTO-INFORMER of the single contact center.

Advice: After dialing the number, listen to all the information and at the end it automatically transfers to the operator, without pressing any number to select a menu item.

Help and information center

Contact Center

Consult on any issue related to telephony, Internet and television;
Get information and technical support;
Find out about the existence of debt and payment methods;
Connect and disconnect Additional services;
Find out about promotions and conditions for their implementation.