As with any other computer program, when working with Skype, users may experience various problems, associated with both internal Skype problems and external negative factors. One of these problems is the inaccessibility of the main page in the most popular communication application. Let's find out what to do if home page not available in Skype.

Most common cause The inaccessibility of the main page on Skype is a lack of Internet connection. Therefore, first of all, you need to check whether your modem or other means of connecting to world wide web. Even if the modem is not turned off, try opening any web page in the browser; if it is also unavailable, then this means that, indeed, the problem lies in the lack of an Internet connection.

In this case, you need to identify the specific reason for the lack of communication, and, based on it, plan your actions. There may be no Internet for the following most common reasons:

• hardware failure (modem, router, LAN card, etc.);
• incorrect network settings in Windows;
• viral infection;
• problems on the provider side.

In the first case, unless you are, of course, a professional technician, you should take the faulty unit to service center. In case of incorrect setting Windows network, you need to configure it according to the provider’s recommendations. If you cannot do this yourself, again, contact a specialist. When viral infection system, you should definitely scan your computer with an antivirus utility.

Also, you may be disconnected from the network by your provider. This situation may be the reason technical problems. In this case, all that remains is to wait until the operator solves them. Also, disconnection from communication may be caused by non-payment for communication services. You will not be connected to the Internet until you pay the established amount. In any case, to clarify the reasons for the lack of communication, you need to contact the operator providing communication services.

Changing your Skype status

First of all, check what your Skype status is. This can be seen in the upper left corner of the window, next to your name and avatar. The fact is that sometimes problems with the accessibility of the main page occur when the user’s status is set to “Offline”. In this case, click on the green circle status icon and change it to the “Online” status.

Internet Explorer Settings

Not every user knows that Skype works using the Internet Explorer browser engine. Therefore, incorrect settings of this web browser may lead to the inaccessibility of the main page in Skype.

Before we start working with IE settings, completely close the Skype application. Next, launch the IE browser. Then, open the “File” menu section. We check that there is no checkmark next to the “Work offline” item, that is, the offline mode is not enabled. If it is still enabled, then you need to uncheck it.

If everything is in order with the offline mode, then the cause of the problem is different. Click on the gear sign in the upper right corner of the browser and select “Internet Options”.

In the browser properties window that opens, go to the “Advanced” tab, and there click on the “Reset” button.

In the new window, check the box next to “Delete personal settings” and confirm your desire to reset the browser by clicking on the “Reset” button.

After this, the browser settings will be reset to what they were when installed by default, which may help resume displaying the main page in Skype. It should be noted that in this case, you will lose all the settings that you set after installing IE. But, at the same time, now we have quite a few users using this browser, so most likely the reset will not negatively affect anything.

As you can see, the reasons for the unavailability of the main page on Skype can be completely different, and accordingly, they also have different solutions. The main advice: do not rush to delete something right away, but use the simplest solutions, for example, change the status. And already, if these simple solutions do not help, then gradually complicate them: reset the settings Internet Explorer, delete the shared.xml file, reinstall Skype, etc. But, in some cases, even a simple restart of Skype helps solve the problem with the main page.

“Unfortunately, we were unable to connect to Skype” - such a message can confuse an inexperienced user. How to decide this problem, where to start and what to pay attention to, we will talk in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

1. No Internet connection;
2. The application is blocked by an antivirus;
3. Outdated version of the messenger;
4. Something is wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and check whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning off this security program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's wrong with the Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you'll get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update the browser to a newer version, you must also disable the option to work in offline mode. Path: File – Offline mode.

These are the main reasons why anyone might get the Skype error “Unable to connect to the Internet”. We hope that our solutions to it will be useful and effective for you.

• 
  


• Why latest version Skype for Android (6.0+) crashes when browsing the web in Chromium?
  The Chromium component in Android System WebView is most likely deprecated. .

• Why did instant messages suddenly stop sending?
  Make sure you have an Internet connection. If you have an Internet connection, restart the application.


• Why can't I see older messages on group chat with chat history enabled?
  


• Where can I find my Skype ID?
  Open My profile and scroll down to the item Skype.

• Issues associated with provision general communication with a file or photo in Skype for Linux.
  If you can't share a specific file or photos in a Skype chat, there may be a special character in the file name. Try renaming the file or photo to remove Special character and share it again.


• When you try to change your keyboard layout using a keyboard shortcut in Linux, the Skype "file" menu will open.
  You can change this keyboard shortcut to another keyboard shortcut in Linux.


• Problems encountered when searching for specific text in a Skype conversation
  When searching, you sometimes need to double-click a search result to move the focus to the message found.


• When calling and using the dial pad to select sound signals For touch input, they will not work if subtitles are enabled during a call.
  To fix this issue, simply turn off subtitles: > select Options>avatar> with subtitles and then disable the option for display subtitles for all voice and video calls..

  Note. If you are unable to show subtitles for all voice and video calls, but have enabled subtitles for an individual call, then when you start a new call with your caller, you will solve this problem.



• Some users using Skype for Websites on Edge may experience that it is not cleared after sending a message.
  We are working to resolve this issue to resolve it as soon as possible.
• Languages ​​written from right to left
  There is a known issue with RTL language support in Skype (version 8) for Desktop Windows desktop and Skype for Internet. For users using right-to-left languages, we offer the latest Skype version for Windows 10 (version 14), which fully supports these languages.


• Skype doesn't show up as an option when trying to allow camera and microphone in macOS Mojave settings .
  To fix the problem, run these two commands:
  • tccutil reset Microphone com.skype.skype
  • tccutil reset Camera com.skype.skype


• When you sign out of Skype for Linux application forgets my credentials, although this option is disabled.
  You can fix this issue by installing the gnome-keyring package using your Linux distribution's package manager.
• Attachment feature in Skype for Linux does not start automatically as expected.
  We are working to resolve this issue to resolve it as soon as possible.


• Red screen border does not appear when screen sharing in Skype for Linux
  The red border indicating the screen being shared does not currently appear in Skype for Linux.
• Linux users with Wayland GUI server cannot share their screen
  Linux distributions with Wayland GUI server (eg Ubuntu 17.10) do not support screen sharing. As a workaround, you can use an operating system based on Xorg instead of Wayland.

What should I do if Skype gives me this connection error?

When we enter our username and password in Skype, the data is sent to the server for verification. If the characters are entered correctly, the server reports that the operation was successful or that the data could not be verified.

The most well-known and common connection setup problems:

Let's look at each point in detail.

1. Internet availability- you can easily check by going to any website. If sites do not open, it means that the Internet speed is too low or there is no internet at all. To eliminate the cause, you need to find out the Internet speed or contact the provider in your region.
2. Outdated version Skype programs interferes with intensive communication and causes a lot of trouble. You need to monitor updates and change promptly outdated versions for new ones. For this installed program Skype needs to be removed from your PC, rebooted, and then installed the latest version. Many users, having downloaded the installation distribution for a couple of years, never tried to update or replace it.

Before downloading the new version, the old one Skype program must be completely removed from the computer, not a single folder of it should remain, otherwise other problems may arise. Typical actions to be performed:

After downloading, check the year of publication. If it matches the current one, it means you downloaded exactly what you need.

Some users install the new version without uninstalling the old one. This is possible, but not recommended.

It is important to keep in mind that not all devices newest version Skype will work without glitches. If you encounter problems with the normal operation of the program after installing the latest version, try using the more reliable, also functional 7.14.0.106.

If after testing several versions of the program the same error occurs, we look for the problem further.

Manually resetting browser settings:

• close all running programs, including Explorer;
• launch the problematic browser;
• press Alt, select “service” as the path;
• in the window that opens, select “properties”, the “advanced” tab and “reset”;
• check the “delete personal settings” option and press the reset button again;
• Be sure to restart the browser; restarting the computer is not required.

Automatically resetting the firewall settings is done using special utility from Microsoft "Fix it". To automatically reset settings, you will need to download and run the program on your computer. Then follow all the guide instructions in order.

Blocking Skype by firewall or antivirus

Failure in the settings of the built-in system Internet browser Explorer can cause various types of errors when running programs installed on your computer. These include the “connection could not be established” error in Skype. Often this problem can be solved very simply - by resetting the settings in Internet Explorer. If you do not want or do not know how to properly configure the main system browser, you can temporarily disable it.

You can do this as follows:

If, after disabling or resetting the firewall, Skype continues to display the message “failed to establish a connection,” perhaps a similar procedure should be done with the antivirus program installed on your PC. Most often, the problem of Skype being blocked by an antivirus program occurs when it has additional functions, similar to " parental controls" and so on. To establish a connection on Skype, the antivirus program must be temporarily disabled.

The problem with launching Skype may be that it is overloaded with outdated data. They can prevent the program from launching quickly and working normally. All unnecessary files In such a situation, it is necessary to remove it manually. We perform the following actions:

After this, you will see a table with files and folders on the screen. It is these that need to be removed, having previously been selected. You should now restart Skype.

Very often it is impossible to achieve a normal connection in Skype if access to the skype.com domains is limited. What restricts access can be easily checked by running a special test. Access restrictions can be a firewall, network administrator, ISP home region . Once you see the source of the problem, solve it by contacting system administrator

The status of Skype servers can be checked on certain online services, and if they work without problems, then the problem lies in your system.

Errors in the operation of Skype system servers occur very rarely, and you just need to wait a little until the problem is fixed by the developers.

In all other cases When the "connection failed" problem occurs and cannot be resolved, OS files such as the database or configuration items may be damaged. Sometimes it helps to find damaged files and their removal. If you are experiencing similar problems intermittently while running other problems installed on your computer, you should call a PC repairman to your home.

After reading the article, you can determine why your Skype program does not start.

Some Skype for Windows users complain that the Home page is not available when they launch the program. The error looks something like this:

IN this moment The Skype home page is unavailable. Check back soon for news and notifications. Starting a conversation on Skype is very simple: select a contact and start talking. To call a landline or mobile phone or send SMS. Just enter the number you need.

As I noticed, when faced with this problem, many users think that Skype has stopped working. But I hasten to please you - this is not so. Practically, this error does not in any way affect the performance of Skype, because you can still make calls, use chat and send files. To do this simply click on the name of the person you are talking to in the contact list and instead of the error page you will see the usual correspondence window.

Why is the Skype home page unavailable?

• Operating room installed Windows system XP
  The Skype home page uses a modern security certificate that is not supported by IE on Windows XP. For this reason, users of these systems cannot eliminate the error and the only thing they can do is simply ignore it.
• There is a problem with the Skype server
  During critical problems on Skype servers, the home page may also be unavailable. As a rule, I write about all these errors on the blog, so check the latest news and check if there are no similar problems at the moment.
• The latest version of Internet Explorer is not installed
  If you have installed operating system Windows Vista or higher, make sure you have the latest version of Internet Explorer installed:
  • Windows Vista: Internet Explorer 9
  • Windows 7 and above: Internet Explorer 11
• Access to Skype server blocked
  To find out if this is the case, use the Skype access check service and make sure that the browser can successfully connect to the domain apps.skype.com(the main page is located on this domain).