Samsung is not updating. Samsung Kies is a Swiss army knife for Korean smartphones. Errors that may occur during the firmware process
XIX century - time cloud technologies. Another ten years will pass and the working files of users software, contacts and even a photo of your favorite cat will be stored in disk arrays of distant servers - in the “cloud”. Although user account information Google posts stored remotely, Android device manufacturers release software packages that can synchronize contacts and photos, backup and updating the software locally, saving data on the user’s computer. For Samsung smartphones or tablets, this is the Kies program. We’ll look at how to use it to update your Android gadget below.
Simple tools for working with Android firmware
Once upon a time, when mobile phones were big, green, and called Nokia or Erricson, the firmware of the device was written at the factory once and for all. After all, these devices were very simple: calls, SMS, sometimes a browser, looking at which you wanted to cry. As time passed, the process of updating phone software became simpler and more accessible, but only with the advent of smartphones among the masses did the process of updating their firmware become as simple as creating a new one mailbox. Maybe a little more complicated.
Engineering and service utilities for working with firmware are packed with many functions, the incorrect use of which can easily make the device inoperable. Therefore, for undemanding or unprepared users, smartphone manufacturers have released programs that allow you to flash your device without risk or headaches. Even without choosing settings, but in 2-3 mouse clicks.
The Kies program is just such a tool for Samsung smartphones or tablets.
Smartphone and program for working with it
What is it for?
There are several reasons that force the owner to try to flash a smartphone:
What is needed to correctly flash and update the device?
In order for the firmware to be successful and not make your smartphone a useless piece of glass and plastic, you need to follow simple rules:
Attention! If your device has Custom firmware installed, the Kies program will not recognize the smartphone and will not be able to work with it. In this case, use other means: the Odin program or firmware via CWM Recovery.
How to flash a smartphone or tablet using Kies Samsung
We connect the smartphone to the computer using a cable, launch the program Samsung Kies. The program will recognize your device and display information about it: the current firmware version, as well as availability on the server new firmware, if there is one.
Smartphone identified
A dialog box will open asking you to install the new version of the software. If you agree, click the “Yes” button.
Firmware launch confirmation
Another dialog box will appear with a list of what not to do during the firmware process, as well as a request for permission to collect your personal data by Samsung. You can agree, or you can refuse - this will not affect the firmware process. When you have read everything carefully, click the “Start update” button.
Request to collect user information
The program begins preparing for the firmware and downloads its components from the server. The download size can be from half to one and a half gigabytes, so you will have to wait. The status bar at the bottom of the window will inform you of the download progress.
Attention! At this stage, the smartphone is disconnected from the program and is not visible in the list of connected devices. This is completely normal - after the download is complete, it will restart in a special mode. Follow the green robot!
Downloading firmware components
The device reboots and enters Download Firmware mode. A robot appears on his screen, just like in the Star Wars movie, only green. Under the robot is a scale showing the progress of the firmware.
Do not under any circumstances turn off your smartphone at this stage, this will lead to a crash and the device will become inoperable. Further restoration will be possible only through service programs or engineers.
When the progress reaches 100%, the firmware will be completed and the device will reboot. The Kies program will notify you that the firmware has been successfully completed and will issue a short report.
Report from successful completion of firmware
The process of downloading and updating the firmware is lengthy and can take from 40 minutes to an hour. The first launch after updating your smartphone is also long, so no need to worry. If during the flashing process the device freezes and shows no signs of life, emergency firmware recovery, which will be discussed in the next chapter, can help.
Emergency (non-standard) firmware recovery in the Samsung Kies program
Typically, disaster recovery is a consequence of a normal firmware update not completing correctly. The cat pulled the cable, the installer turned off the switch, the computer froze - the result is the same: the smartphone does not start and the firmware must be restored. Emergency recovery with Kies is available if the smartphone goes into emergency mode.
If the program does not recognize the smartphone automatically, select the emergency (emergency) recovery mode manually
Manual mode emergency firmware recovery
In the dialog box that opens, select the device for which you want to perform an emergency recovery
Selecting a device to restore
Firmware report
Additional features: carriage and small cart
In addition to working with the firmware of smartphones or tablets, the program contains a number of useful functions:
Sync contacts, tasks and calendar on your phone
The program can synchronize the following elements:
Setting up synchronization
Mark the items you want to synchronize and click the “sync” button
A situation may arise when, in the interval between two synchronizations, the data was corrected on the device and the computer, and in different ways. In this case, the program will issue a warning about data mismatches and will ask you to choose which information is considered correct.
Synchronization. Data mismatch warning
Backing up device data
The Backup/Restore function allows you to make an archive copy of some data and restore it on the same or another device.
Attention! Not all information from your smartphone or tablet will be transferred correctly to another device! Especially if the other device is not Samsung.
The following types of data are available for copying and subsequent restoration:
Music, videos, photos and user files are archived only from internal memory smartphone. Data from the memory card will not be included in the archive!
Various items can be added to the synchronization dialog depending on the connected device
In order to make an archival copy of data from a smartphone to a computer, in the “Backup/Restore” tab you need to select the groups of data that need to be saved in a copy and click the “backup” button.
The backup files are saved on the computer’s hard drive at the address “Documents/samsung/Kies/Backup”
In conclusion, we present a traditional video tutorial, which covers all the described procedures and shows how to work with the program practically “on your fingers”.
Video: how to use Samsung Kies program
Modern Android devices are becoming closer and closer to a person - an inexperienced IT user. Programs for working with smartphones are also becoming simpler and more convenient. Samsung Kies is a perfect illustration of this progress. User-friendly interface, step-by-step “wizards” for each function, rich reference Information on the official website is a guarantee that a schoolchild, a student, a glamorous blonde and even a retired grandmother - a representative of the “old school” - can cope with the program.
Updating or flashing a phone is not the easiest task for an untrained user. We will look at this issue from all sides, give advice and all necessary information on how to use the Kies Samsung program on Android.
Why do you need to flash your phone?
Flashing a phone involves installing into the device a full range of basic programs that are necessary for its operation. This set of programs ensures interaction between the user and the device, offering him access to all its functions. Simply put, firmware is the installation of an operating system. Therefore, if you hear the expression “Reflash the device,” this is no different from the expression “Reinstall the operating system.”
Specific firmware versions are usually tied to specific models phones, however, there are exceptions. We can also conditionally classify any firmware version into two varieties:
- Official firmware is the firmware provided by the device manufacturer. Its updating and development lies entirely on the shoulders of the official developers. New firmware versions often change the device interface, provide access to new functions, or simply eliminate various errors and shortcomings of previous versions.
- Unofficial firmware is firmware made by independent developers and device users. It is also called “custom”. Sometimes, such firmware can give your device functions not provided by the developers. But you should always install it at your own peril and risk, since in the case of unofficial firmware no one can give you guarantees that everything will work well. In addition, you almost always have to update such firmware yourself.
Accordingly, we can highlight the following main reasons for flashing the phone's firmware:
- Improving the stability and performance of the device.
- The desire to gain access to applications that function only on new firmware.
- Troubleshooting and critical errors, which could have been allowed by developers on older versions.
- The need to get rid of some functions built into the phone's operating system, such as Google services.
In addition, sometimes phones do not support official update before new version firmware, even if their hardware allows it. It is in such cases that unofficial versions that are based on the official ones may come in handy. They help recreate all the features of current android firmware even on older machines.
Installing unofficial firmware is completely legal, because Android is an open source system.
Possible risks
If you want to flash your phone, it's also worth being aware of all the problems you might encounter. Let's take a look at them:
How to avoid problems with firmware:
- Carefully study the installation instructions for the firmware version you want to install. Make sure it is compatible with your device.
- Fully charge your phone. If you run out of battery while flashing the firmware, it is almost guaranteed to cause serious problems.
- When installing the firmware via usb cable, do not touch or bend it. It is advisable not to touch the phone to prevent the connection from being lost during installation. And also make sure that the file transfer connector on your phone is working well.
- If you are not confident in your actions, it is better to entrust the firmware to someone who has experience in such matters.
How to use Kies Samsung to update Android
In order to update the firmware of your device using the Kies Samsung program, you need to follow these steps:
- Make sure your phone is fully charged and your computer has a stable, high-speed Internet connection.
- Save all the information that is important to you from your device's memory.
- Install the Kies Samsung program on your personal computer (You can download it for free from the “Support” section of the samsung.com website).
- Connect your device to computer USB- cable.
- The program will detect the current firmware version of your device and indicate the possibility of updating.
- You will be prompted to install the new firmware version. Click "Update" if you agree with this.
- You will be shown a large list of recommendations that you should read before starting the update. As soon as you are sure that you have completed them, check the appropriate box and click the “start update” button.
At this point, the device will not appear in the connected list. Don't worry about it.
- Next, it will launch special application to install firmware called Firmware Upgrade. It will download the firmware to your personal computer.
After which your device will automatically switch to update mode. Android symbols in the form of a green robot will appear on the screen.
Do not under any circumstances turn off your device at this point, as this may damage it. - When the update download is complete, your phone will restart and the program will notify you that the update was installed successfully. You can close it by pressing the “Confirm” key.
After installing the update, you can check the functionality of your device, as well as restore data that you saved in advance. The entire update installation process can take up to half an hour.
Unofficial Android firmware
Above, we figured out how to update or install firmware that is officially supported by your phone. But how can you install the firmware that you want, and not the one that the program offers? To do this, you need to understand how exactly the program finds out whether there is a firmware update for a device connected to a personal computer.
Each phone has a so-called product code (ProductCode), which in encrypted form stores data about the current phone model, as well as the country and operator cellular communications. It is based on this code, as well as the current firmware version, that the Kies Samsung program offers (or does not offer) certain firmware versions for your device.
In this case, records about the code are saved in the registry of your computer and then taken from there in order to check the emergence of new versions of the firmware of your device. Therefore, all we need is to replace the entries in the registry with the ones we need to install custom firmware.
- First, you will need an old version of the program, up to version 1.5.3.10103.100. If you have a newer version installed, you should uninstall it, clear the registry entries and then download old version, for example, here.
- To prevent the program from updating itself, you need to change the registry entries about its current version. Find out the number latest version program and replace with it the value that is located along the registry path “LocalVer” = “1.5.3.10103.100”
- We launch the program and connect the phone to the personal computer.
- We launch the registry and look for the path HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB.
- Open the directories (1, 2, 3, etc.) and look for information about the firmware version in them. It is written as follows: GT-I9000HKDH3G, where the last three characters indicate the country and operator code. Examples of what you need to find: I9000OXAJF3/I9000XXJF3, etc.
- Change the keys in this directory to the ones you need. They may be indicated where you download the firmware, or you can select them yourself using the country table.
- After which you can launch the program and update. The ProductCode of your device will be changed and the desired firmware will be installed.
Additional features of the Kies program
If you have any problems or need to urgently disconnect your phone from personal computer, you can use the “Emergency Firmware Recovery” function, which is available in the same program.
To do this, follow these steps:
- Close Kies Samsung and then launch it again.
- Remove the battery from your device and reinsert it.
- If the message “Emergency firmware recovery” appears, then you can proceed to step 5.
- If such a message does not appear, click on the “Tools” button and select “Emergency firmware recovery”.
- Select from the list the device for which you need to perform an emergency firmware recovery.
- From the list provided, select your device for which you need to perform disaster recovery.
- Afterwards, the program plugin will be updated and the update will begin directly downloading to your device.
- Pay close attention to the messages that appear on the program screen. Follow all instructions.
- After the update is complete, a message will appear on the screen indicating the current firmware version.
Video: Android update
If you need to restore your phone's warranty after installing unofficial firmware, you can always install the official one through Kies Samsung and the warranty will be restored.
Data synchronization
Perhaps before flashing your phone, you will want to save data from it. Using the Kies Samsung program, you can easily do this by transferring music, contacts and all the necessary files to your new device. To do this you need:
- Select the type of files you want to transfer.
- Click the “add file” button in accordance with the selected file type. For example, for music this would be the “add music file” button.
- When the firmware update is complete, all you have to do is click “Transfer to Device” and all the files you selected will be returned to your phone.
What to do if the program does not see the connected phone
It happens that you installed a program and connected your phone to a personal computer, but it is not recognized by it. In this case, follow these simple steps:
- Check USB ports and phone connector. They must function stably.
- Check your personal computer and phone for viruses.
- Update your hardware drivers.
- Restart the program.
- Unplug and plug back the cable from your phone.
- Make sure that you are not using a “gray” phone, but one officially purchased in your country.
If the problem has not been resolved and the program still does not detect the phone, despite the fact that it is recognized by the computer, then the problem is in the program itself. In this case, you need to completely reinstall it.
- Remove the program from your personal computer by using any service to install and remove programs.
- Clean the registry to ensure the removal is as complete as possible. You can use programs like CCleaner.
- Restart your computer and install the program again, after making sure that you are using the current version downloaded from the official Samsung website.
- "Run as administrator" installation file may also help solve the problem.
Firmware for a “gray” phone via Kies Samsung
Samsung Kies cannot recognize unofficial hardware that is brought into the country without prior registration. In this case, the firmware will not be possible. Luckily, there is a simple solution to this problem:
- On your device, dial *#06#. This way you will know your International Mobile Equipment Identity (IMEI).
- Then, enter this identifier into the request *#272*IMEI# in place of the corresponding characters.
- A menu will open where you can replace the country of your device with any other. For Russia, enter SER.
- Reboot your device.
- Now your phone will be recognized as official, which means it can be easily updated through the Kies Samsung program.
Additional software features
Current versions of the Kies Samsing program also have a number of additional features for the convenience of users. For example:
- Supports MAC computers.
- Allows you to connect your device via Wi-Fi.
- Automatically notify about new firmware versions for your devices.
We studied the main features of the Kies Samsung program and learned how to update the phone's firmware with its help. We also figured out how to restore the device’s operation if problems arise during the firmware installation.
TV software developers often delight users with the opportunity, or rather, the need, to update their Smart TV. If this is not done, the device will begin to behave inappropriately, cause system failures, and access to the Internet will deteriorate. In general, all the advantages that distinguished Samsung Smart TV from a device without any additional functionality will practically disappear.
From all this, only one conclusion can be drawn - Smart needs to be updated. But many regular users They don’t quite understand how exactly this is done. All that is required is a little free time, a USB flash drive that will work on a Samsung TV, or access to the Internet from the TV to download programs directly to the device, without the help of additional accessories. But in any case, updates are good, because they allow you to correct errors that were made in previous versions, thereby making the device more reliable.
Standby update function
Every experienced user knows that updating software for Samsung TV can be done automatically using certain functions. It is difficult to say what comes of this. The good news is that the owner does not have to wonder when the TV firmware will be updated, because everything happens automatically.
But this function also has many disadvantages, which is why professionals do not recommend using it often. For example, this applies to the task incorrect parameters temporarily searching for updates on Samsung TV servers or on the official website. If these are not found, you can use manual search, which is much more convenient, since it is used only when there is a real need for it.
So, what are the features of this function for Samsung Smart TV:
Due to the fact that the user does not have the ability to control each step of installing updates, they may not install correctly, which is why problems arise. various problems, incorrect operation of sites and other troubles. To correct such consequences, it sometimes comes down to replacing the motherboard;
Since software updates occur periodically, the TV may find a program in the middle of the night or early in the morning. Naturally, a TV that turns on spontaneously will do little to please the household;
Samsung TVs don't always have stable internet connection, because if an update starts, or the file, for example, turns out to be too large, the Samsung TV will not be able to load it and will freeze. This is not the most pleasant situation, since there is a high probability that the device will need to be repaired;
The TV may lose connection to Wi-Fi during the update, or the TV may have a timer that will turn off the device at a certain hour. If this happens, even if the firmware is almost installed, then most likely it will not turn on.
If the TV does not turn on after the update, it means that the installation of the program was unsuccessful. It is not recommended to persistently try to do something on your own, as the situation can only worsen.
Firmware update via USB
The most latest versions Firmware first appears on Samsung servers, and only after that it is posted on the website. Precisely because, in order to stay up to date with events, before you update the software, take it from the website, look at the servers - perhaps the firmware that is available is completely outdated.
You can even log in from your phone, the main thing is to have good internet. But it’s better to download to a computer where you can connect a flash drive, which will connect to the TV via USB. So, searching for firmware is very simple:
To do this, you need to go to the website and in a special search bar, which is indicated at the top of the page, enter the model name. These symbols are usually indicated on the back of the TV;
Next, it will open special page with manual and current software version. To find out it, you should click on the line “Built-in software”, and you will immediately see technical description models, including what software is on the TV;
You need to find and download the new software, but select USB type downloads. In addition, it is important to make sure that the software version is really new, and not download and install old or the same firmware;
It is important to pay attention to the presence of the Russian language in the new software, because not everyone will be comfortable working in English or in a multilingual version;
The file must be uploaded to a blank USB drive, which must be formatted before the material can be transferred to it. If you format it afterwards, all the information on the flash drive will be destroyed, and when you turn on the TV, it will not find the materials to begin the update process.
When unpacking is finished, you need to move the flash drive from the computer to the TV and start the update. This is done like this: “Menu”, “Support”, “Software Update”, item “USB Software”, “Ok” or “Update Now”.
You will like several variations on the topic of how to update Android. Via a computer, connecting via a special cable, in other words wireless connection, through the device itself, which has access to the Internet, using an update file. Here we will talk in more detail about the first update method.
There may be several variations on the theme of how to update Android. Via a computer, connecting via a special cable or wireless connection, through the device itself ( mobile phone, tablet), which has access to the Internet, using an update file from the manufacturer’s official website. In this article we will tell you more about the first update method.
How to update Android via computer?
For this procedure we will need:
- computer;
- Internet access (preferably unlimited, since the update may have
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large volume);
Two update options
- How to update Android via a computer if specialized software for the device is installed? The first step is to connect two devices: a PC and your gadget, which can be a mobile phone or tablet running the above-mentioned OS. This can be done using a wire or wi-fi connection (if the application supports this type communications). Go to the program settings and check if updates have been released for your model. If yes, then install them (after the program detects the new version, it will independently offer you to install it, you will only need to confirm your consent). Please note that the device being updated may reboot several times during the installation process. Do not interrupt the update under any circumstances, turn off the computer, or remove the cable.
- How to update Android via a computer if there is no way to connect the device to it? In order to download the update file for your gadget, you will need to visit the manufacturer's website. After that, send the installation package to your device (via Bluetooth, via a memory card or another way) and install (that is, just run it). The update will happen automatically and no action will be required from you.
Official update of Samsung Galaxy S3 Neo GT-I9301I through the Samsung Smart Switch program
This method is suitable for all models phones in the operating room Android system and is official.
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other methods
Is it possible to update Android in other ways? Yes. There are two more methods that you can use without a computer.
- Update via settings. You will need to go to the About Device section and check for updates first. We recommend producing this procedure only when connected to wireless network. As soon as the system detects the presence of a new version, it will immediately prompt you to install it. By the way, in the same section you can install “ automatic update”, which will allow you in the future not to think about whether files are available for downloading or not.
- Update via Playmarket. The service for devices running Android OS will allow you not only to download applications and games, but also to update the system.
So, now you know how to update Android via a computer and more! Feel free to download new versions for your gadgets and enjoy their innovations.
Flashing gadgets - especially expensive smartphones and Samsung tablets starting from Galaxy lines- you can do it in different ways, but it’s much safer to use Kies - a service that will help you flash and update your Android device. This is what we will talk about.
Why and how phones, smartphones and tablets are flashed
Before rushing to the coveted firmware, familiarize yourself with the pros and cons of firmware and device updates.
What you need to know
Reasons for flashing devices:
Disadvantages of self-firmware:
Rules that will be useful when flashing Android devices
How to flash and update Samsung gadgets through the Kies service
Before starting the firmware via Kies, check the following.
It is important to remember the following:
Android firmware update via Samsung Kies
This is the action plan.
The firmware of the mobile device has been successfully completed. Standard and pre-installed Android applications and components that are officially supplied for Samsung smartphones and tablets will be in place. The only thing missing will be Android contacts and bookmarks.
Disaster recovery - how to use the functionality
If when updating Android versions a failure occurred, Kies has an emergency firmware recovery tool in stock for this case.
What to do if the program did not detect your gadget
Below are the reasons why your Samsung smartphone or tablet is not connected in Samsung program Kies.
Other Kies features
The tools of the Kies application are the same as those of similar “harvesters” from the world’s leading manufacturers (Nokia PC Suite, iTunes and similar) and include the following functions:
Pairing your device and computer via Wi-Fi
to install network connection via Wi-Fi, do the following. Taken as an example Windows version 7.
Congratulations! Wi-Fi connection installed. His throughput- 11–150 Mbps - more than enough to share files and synchronize your personal data. Only “home” (wired) Internet can compete with such speed. USB speed is, of course, faster, and it’s easier to use - but “wireless” will free you from the USB cable, and the coverage area will be throughout the entire apartment.
The Kies application requires high performance and speed of the PC - work without freezes is guaranteed only with 4 GB of RAM and a processor with 4 cores, the frequency of which is 2 GHz. This kind of computer is not cheap. The program takes up at least 500 MB of disk space. The screen resolution is at least 1024*768, otherwise the windows will “fall out” off the screen. Windows 7 is recommended - the Kies application will also work with Windows XP, but there may be errors at the level of system DLLs, which will not be present in the XP version.
Samsung Kies also works with iTunes libraries and syncs with the player Windows Media. There is support for file sharing and Internet access via Bluetooth, work with the AlLShare service, and DLNA support. If it were not for resource gluttony, it reliably won the hearts of almost all people who prefer Samsung smartphones and tablets.
Video: overview of the functionality of the Samsung Kies application
Samsung Kies, despite the apparent difficulties, is quite rich in possibilities application for Samsung gadgets. It will serve as a worthy replacement for the Odin application - it is actually a kind of Samsung Mobile PC Suite out of the box. Enjoy your work!