And that's great news.

... Do you want to return something? No problem, the items you send back will receive a refund. If you would like to receive this item in a different color or size, you will need to place new order... We absolutely need to know which order your returned items are related to, so be sure to fill out and enclose the return form with your package.

To return something free of charge via Boxberry, follow these steps:

... To issue a refund via Boxberryplease click here: https: // asos.intelligentreturns.net/main/landing

... When you go to the site, follow the instructions on the screen.

... You will need your return form to fill in the required details of the returned items.

... Also enter the cost of the returned items.

... Once you have processed your return via Boxberry, a confirmation email will be sent to you, which will also include your return label and tracking number.

... You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number, where the label will be printed for you.

... Remember to bring your passport to verify your identity.

... After you take the parcel to the branch of your choice Boxberry, you will be able to track her movement on the website https:// asos. intelligentreturns. net/ main/ landingusing your tracking number.

... The return label is valid for one shipment only. Boxberrywill not be able to accept additional packages without additional labels.

If you still want to return your package by another method, please use the return address below. In this case, you will have to pay for the return shipping costs yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

It may take up to 21 business days for return delivery to our warehouse. Once we receive your package, we will refund cash the original payment method and will notify you by email.

It can take up to 10 business days for funds to be credited to your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 hours to process the return.

You will try our best to accept all returns and they are not required to be in their original packaging. In the unlikely event that an item is returned in an inappropriate condition, we may need to return it to you.

You have placed an order via ASOS Marketplace? In this case, please contact the seller directly for the return address and return instructions.

Disclaimer: Our site contains links to sites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

Since ASOS is in Russian, the official site provides assistance in organizing the return of goods that did not fit for one reason or another, you can return the purchased goods at any time. The main thing is that things should have their original appearance, packed in branded packaging with preserved tags and tags. This can be done within 28 days from the time the order was received by the client.

In the section "Delivery and Returns" you can get complete information on organizing returns from Russia. You can return an order in several ways:

1. Taking advantage of free services Boxberry pick-up points.
2. Return the parcel by mail.

The time allotted for processing a return is, on average, 21 days.

To return one item or the entire order through the official ASOC website, you need to activate the "Make a return" link and use the three-step procedure from the page: asos.intelligentreturns.net:

1. Options.
2. Way.
3. Confirmation.

The first step is to confirm personal, contact and address information, as well as fill in the product information:

• description;
• amount;
• price;
• cause.

Please note that the data must be entered correctly, according to the invoice or a letter confirming the delivery of the order. Otherwise, there will be problems at customs and the refund for this product will be delayed.

The second step is choosing free way return - Boxberry service. The system will prompt the nearest points and their working hours. All information is entered in Russian.

The third step is to get the thirteen-digit tracking code.

After that, you can go to the Boxberry point with your belongings and, without fail, with the original passport, present the number received when making a return in the asos online store.

Replacement of goods for another is not made, but the client receives money, and if the goods were of inadequate quality, the company pays all costs associated with sending the parcel to the UK. Be careful - the discount is deducted from the price!

On the website of which, shipments can be tracked using only the ASOC order number. Read on to find out how to track an item on ASOS.

Usually the order number consists of 9 digits, for example 277381482. Enter your order number in the search field above to find out where your order is from ASOC.

Also, all sent orders are assigned unique number departure. The format of the shipment number depends on the company that delivers your order and may be similar to ASO2505GB01699638201 (TRAKPAK), 3SCBUB0040149 (Netherlands Post), RK706553386ES (Spain Post).

You will receive a notification that the parcel has arrived at your mailbox and after that you will be able to pick up the order from the nearest post office by providing an identity document.

Sometimes parcels are delivered by courier EMS Russian Post.

Express delivery to Russia

If you choose express delivery at the stage of ordering, ASOS will deliver your order using the Skynet courier service, which cooperates with Pony Express in Russia. The numbers are similar to 056461845145 and the courier will deliver the order to your home.

As soon as your order arrives in Russia, the Pony Express courier service, to which the order will be transferred, will contact you to obtain your passport data, including the date of issue and the recipient's full name and TIN. You will not need to do customs clearance yourself or pay for any Additional services if you have not exceeded the monthly limit for receiving international postal items(on the this moment: 1000 euros or 31 kg per month).

As soon as your data is received, the courier service will release your parcel and it will be ready for delivery, which will notify you with a message to your mobile phone.

In order not to get confused about where to track your ASOS parcels, track them in the Parcels application and on this website, our service will automatically determine by any shipment number or order number where to track your product and show you its current location and delivery status.

How to track an ASOS package to Ukraine

You can track a parcel from ASOS to Ukraine on the wnDirect and TREKPAK websites.

Express delivery of ASOS parcels to Ukraine is carried out with the help of DHL and SkyNet, and you can also track the full path of ASOS order to Ukraine on our service.

ASOS delivery to Belarus

Delivery of ASOS orders to Belarus is carried out by regular airmail, and upon arrival in the Republic of Belarus, the parcel is transferred to BelPochta, which delivers the parcel to your post office.

How to track a parcel from ASOS to Belarus

Tracking a parcel from ASOS to Belarus is no different from tracking to any other country. Just enter your ASOC order number or tracking number on this page and click the Track button.

How to find the track number of an ASOS parcel

The track number of the ASOS parcel can be found by the order number by entering it on the wnDirect website, usually it is a number in the R ... ES, E ... NL format or a number starting with 05 and then 10 digits, for example 056457895734.

Enter the ASOS order number on our service, and we will find and show you the track number of the ASOS parcel.

Where do ASOS parcels arrive?

Where parcels come from ASOS depends on the delivery method you choose, at the stage of ordering, standard or express. Let's figure out where ASOS delivers with standard and express delivery.

With standard shipping, the parcel is sent by Spanish Post, which delivers the parcel by air mail to Russia or Ukraine. Further, the parcel is transferred to the state postal service, the Russian Post and UkrPoshta, respectively, which delivers the parcel to your post office.

With express delivery, The parcel is sent via Skynet, which delivers the parcel from the UK to Moscow and hands it over to the Pony Express courier service, which delivers the parcel personally.

All information about the post office where your parcel is located upon arrival or the date when the parcel will be delivered to your home with express delivery, you can find out on our service.

How long does an order take with ASOS

How many order is in progress with ASOS, you can find out before ordering on the ASOS delivery times page, which shows the dates of delivery to your country, subject to ordering today.

For example, how long does it take for a parcel from ASOS to Russia when ordering in March 2018, the site shows express delivery in 4-5 days, standard delivery in 22 days.

Based on statistics of deliveries of parcels from ASOS to Moscow, St. Petersburg on March 12, 2018, the average time of standard delivery is 10 days before arriving at your Postal office... To Vladivostok - 21 days.

ASOS delivery times to Russia depend largely on how far you live from Moscow. Because all orders from standard delivery they reach Moscow in 4-5 days, then the parcel goes through the import procedure and customs in 1-2 days and after the time depends on the Russian Post.

Our service uses statistics on the delivery of ASOS parcels and takes into account the average time of movement of a parcel between cities of Russia to show you quite accurate (80% -90%) delivery times for ASOS parcels to your post office.

How long does it take to send a package from ASOS

According to our statistics (6000 tracked items from ASOS per week), a parcel from ASOS reaches the central part of Russia in 7-10 days on average and to remote regions in 15-20 days.

You will find out a more accurate forecast by tracking your order from ASOS on our service.

ASOS delivery delay

Don't worry about delayed delivery of your order. First, ASOS will always refund money for undelivered orders. Secondly, delays are often temporary, and are associated with the workload of the Russian customs, delayed flight departure.

Please be patient and use our service to find out the approximate delivery dates for your ASOS order.

Order tracking statuses with ASOS

Below are the most often confusing parcel tracking statuses.

• What does In transit - Delayed linehaul mean? In transit delayed linehaul translates into Russian as On the way - Delayed transportation by trailer (by any land vehicle). Linehaul usually means the transportation of goods by road between cities, over a distance of more than 100 km. Thus, a linehaul delay is a delay in the transport link of the supply chain, say, a breakdown, a strike, bad weather, or something else.

ASOS Boxberry return and tracking

If the item you purchased from ASOS does not suit you, you can request a free return. Any Boxberry branch nationwide will accept your item for return to the online store, even if you received your order through a different shipping service. If the parcel is returned by another postal service, then the return will be paid. You have 14 days after processing your return to return the item to a Boxberry collection point.

ASOS Returns works through the ReBOUND Returns reseller and with our Universal Mail Tracker you can easily track your ASOS Returns via Boxberry.

Read more about ASOS return policies and how to return.

Contact ASOS

If you have any questions about the order and its delivery, ASOS employees promptly answer all questions in

The necklace was in a branded boxAsos and it suited me. On the same day, it was decided to return the dress.

On the 12th of March, on Saturday, I sent the dress back at the Russian Post office.
It was neatly folded and packed in the bag it came in. Form nestedAsos, was filled in: in the reason for the return, I indicated the number 6 "does not suit me."

Than the form sentAsos, differs from the one on the Internet - in the original everything is already filled in: order number, article numbers, name. You only need to supply the return reason code.

Also on the original Form, the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the address sticker on the form there is a sticker with a barcode and order number, which I also stuck on the package of the Russian Post, in which the dress went to the UK. The form was included in the same package.
At the Russian Post branch, it was necessary to fill out a customs declaration in two copies for English language... It is very simple, there are examples on the Internet.

Sending a "small package" cost me 438 rubles. Since the product was not defective, this costAsos did not return it to me.

The tracking number was on the check, I watched all the movements on the Russian Post website.

March 24th in the morning, fromAsosa letter came that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 working days.

Special thanks to Evgeniya.

One of the largest multi-brand online stores around the world is ASOS. This store sells cosmetics, clothing, shoes and accessories from the UK. But, as is the case with every online store, the purchase may not fit in size, or may not fit at all in appearance.

Many people ask the question: how, in this case, the products from the specified store are returned? Will there be a fee for returning items back to the supplier?

One of the peculiarities of making purchases through an online store is that the buyer cannot try on, for example, clothes, and see if the purchase really suits him.

In this case, the legislator has provided for the rights of the buyer as a consumer, where, according to the Trading Rules, any purchase made remotely can be returned within seven days.

It's important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .

ASOS is no exception in this case, and the refund obligation on return purchases also applies if the customer has accessed the online store.

However, it is the internet company's policy to allow product returns within 28 days of purchase.

The requirements for returned products are as follows:

1. Sent in the form in which it arrived to the buyer.
2. The labels on it must not be cut.

Please be aware that products returned to the UK are carefully screened upon arrival.

In addition, the store does not return products with a "+" sign. When making purchases, be careful not to have this mark on the products you purchase. Otherwise, you will not receive the money back from the purchase.

The company is loyal to the packaging of goods. If the packaging is damaged, they turn a blind eye to this, and the money is returned to the purchaser of the item he did not like.

Shopping return options

There are currently only two options for international returns to the ASOS Online Store:

• by post;
• making a free transfer via Boxberry.

Transfer of goods via mail

Plus this option is that in each locality there is a post office, and those who like to make purchases on the specified site can safely return them by contacting through their post office.

For postage, you need to understand the order of actions of the purchaser of the thing in the online store.

The procedure is as follows:

• Training.

So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.

For example, if a product is of poor quality, a fee is removed from its cost, which may "cost a pretty penny" for some citizens.

With property forwarded, the store will usually include a return form. If it has not survived, then it can be printed on the store's website. This form must be filled out in a certain sequence. There is no difficulty in filling it out - it is absolutely simple.

• Hike to the post office.

After filling out the return form, go to the post office, where you need to purchase packaging for sending the parcel and take two CN23 customs declarations.

It's important to know! Declarations are filled in English!

It is best to send a parcel by ground post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.

But when sending a parcel, you will need to spend money that the seller will not return to you. Why, when sending the goods, you will receive additional costs.

The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. Mandatory fields are "From" and "To".

Advice! It is better to find the declaration on the website of the post office and print it out in advance, since the offices do not always have such documents, and you will have to either look for other offices where there is a corresponding declaration, or go home and download the form from the website of the post office, then print it. The second option would be more correct, since it is not a fact that a declaration form will be needed in the next post office.

• Waiting for a refund.

After you have verified by the ID that the shipment has reached the seller, he reviews your application and sends a letter to email, which you indicated when registering on the site.

An e-mail will come with information that asos confirms the return of the goods, and the funds will be credited to the account within 5-10 days, minus weekends and holidays.

Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.

There is a nuance when, when returning a product, the entire discount set for the product is deducted from it.

For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of the product was 8,000 rubles. When returning one item, the total cost has become less than the above amount. Thus, the seller, upon refunding the money, will deduct the discount he made to the buyer.

Refunds via Boxberry

This option was recently introduced by the retailer, and each country has opened boxberry return points.

To transfer a purchase through the indicated points, you need the following:

• Registration on the seller's website.

Go to the Asos page and find the item on the Returns page of the site. We click on the specified item and look for the link "issue a return for free" in it.

After that, the document form for the return of the purchase is filled out. It contains the surname and name, the address from which you need to transfer the purchase, and all the goods that you decided to return are entered.

Advice! For the most correct and competent filling of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that in the near future the goods will arrive at your address. The letter contains all the names with the brand and model of the product - they can be copied into the return form. Such actions are convenient and will reduce the time required to complete the required act.

After that, the site goes to the points of return of the Boxberry product, then the company item convenient for you is selected with a tick. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is too far, you still have to spend a little money on the road to it.

Then, after the completion of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.

• Hike to Boxberry.

Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The point of return does not accept boxes and any other packages, so this rule must be observed.

A mail bag can also be purchased at a Boxbery outlet, but the department staff will also require money for the package and packaging of the products properly. Therefore, the definition of "free" return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where Boxberry items are simply absent.

By the way, packages at the post office are cheaper than at the receiving point.

When transferring the purchase, the employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done with them.

Important! Remember to bring your passport when returning property via Boxberry.

In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will process the return and send the property themselves to the seller's address.

The process of filling out all the documents takes approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.

This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out the form on the Asos website.

After the employees have completed all the documents, you should receive an answer by e-mail that the application has been accepted and the return has been received.

When making purchases by bank transfer or using electronic money all funds will be credited to the account from which the purchase was paid.

For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him exactly to this account, and not to any other.

The item can only be returned within fourteen days from the date of receipt. If more time has passed since that moment, then at the point the goods will not be accepted by the employees, and you will have to leave it to gather dust on the shelf. Be careful: if you find existing flaws in things, then do not hesitate to return them - take a little time and you are guaranteed to get back the money you spent.

Advice! Upon receipt of your purchased property at an Asos store, inspect it thoroughly for any deficiencies so as not to waste time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.

Conclusion

If you like to buy things in the Asos store, when a situation arises when you need to return the goods, do not hesitate with this, and for the lowest cost of transferring it back to the seller, use Boxberry, since this option is the fastest, and you can be sure that the parcel will reach the Asos store.

When sending by sweat, the parcel may be lost, which will be looked for for years, and the process of receiving funds from the store may be delayed or impossible.

Enjoy your shopping!