SIM deactivation is a necessary action if you lost your phone or it was stolen, decided to temporarily leave the country or save money on communications.

Many subscribers know that the number will be blocked automatically if they do not use it for some time, so they prefer to block it temporarily on their own so as not to lose it. We will describe for you several ways how to block a Tele2 SIM card.

How to block a TELE2 SIM card via the Internet

For users of Tele2 services, there is a convenient and simple service - Personal Account, which is available at the link https://my.tele2.ru/... You can use it not only to manage your account, services and tariff, but also to voluntarily block your SIM card. Follow these directions:

• follow this link https://my.tele2.ru/,
• go through authorization by phone number,
• select item "Tariffs and services",
• click on "Voluntary blocking",
• follow the instructions of the system.

If you are unable to access the Internet or your SIM card has been lost, unfortunately, this method will not work for you. You should use the other options described below.

We call the operator to block the TELE2 SIM card

If your SIM is with you, you can deactivate it by calling the operator-consultant at 611. To do this, prepare your contract from the cellular company, remember the code word, find the PUK code and passport data. Provide all the necessary information to the specialist, and the blocking action will be carried out successfully.

When you need to contact an operator on this issue from a city number, you can do this for free by reviewing the technical support numbers for different regions of the Russian Federation:

• Arkhangelsk and the region - 8182 550 150.
• Bryansk - 4832 662 020.
• Belgorod region - 4722 375 375.
• Veliky Novgorod and the region - 8162 550 150.
• Voronezh region - 4732 580 611.
• Vologda region - 8172 511 555.
• Vladimirskaya - 4922 376 747.
• Izhevsk, Republic of Udmurtia - 3412 474 474.
• Kaliningrad region - 4012 909 909.
• Krasnodar Territory, Republic of Adygea - 8612 530 055.
• Kaluga - 4842 788 887.
• Kemerovo - 9,049,900,000.
• Kostroma - 4942 472 425.
• Kursk - 4712 366 366.
• Kirovskaya - 8332 772 222.
• Lipetsk - 4742 717 171.
• Nizhny Novgorod - 8,312 911 611.
• Murmansk - 8152 751 611.
• Novosibirsk - 3,833,800,000.
• Nenets Autonomous Okrug, Naryan-Mar - only with mob. 611.
• Omsk and the region - 3812 505 050.
• Eagle and the region - 4862 438 000.
• Pskov - 8112 757 575.
• Petrozavodsk, Rep. Karelia - 8142 594 611.
• Ryazan - 4912 500 611.
• Rostov 8632 415 000.
• Smolensk region 4812.4 million.
• Syktyvkar, Rep. Komi - 8212 560 611.
• St. Petersburg, region Leningradskaya - 8123 290 022.
• Tula - 4872 703 703.
• Tomsk region - 3822 586 658.
• Tverskaya - 4822 579 999.
• Tambov - 4752 760 611.
• Chelyabinsk region - 3512 480 611.

Contacting the nearest customer service center

In every city, even a very small one, there are Tele2 sales departments. In specialized salons there are consultants who are able to help each client in solving their problems. You just need to take your passport with you and express your desire to block the SIM card to the Tele2 employee. The operator will tell you what to do. An important step is drawing up a statement.

You can find out about the addresses of service offices on the official website of Tele2 https://spb.tele2.ru/help/service/shops/... It should be remembered that only its owner can deactivate a number. If you cannot come by yourself, your representative should have a power of attorney certified by a notary.

If your SIM card has been lost or stolen, you can restore it in the communication salon, where you will be offered a duplicate with the same phone number. This service costs 50 rubles.

Automatic blocking (after 6 months) of the TELE2 SIM card

Each subscriber who does not use the number often needs to keep track of it, because after three months of non-use it will be permanently blocked. For the convenience of subscribers, Tele2 notifies when there is little time left until this moment. If your phone number is automatically blocked, you will not be able to return it. You will have to purchase a new SIM.

Temporary blocking of Tele2 SIM card

The client has the right to temporarily deactivate his SIM card. This will allow him not to spend money from the account, even if the tariff includes a daily or monthly subscription fee. Temporary blocking is possible by the following methods:

• in your personal account on the website https://my.tele2.ru/ In chapter "Tariffs and services", "Voluntary blocking",
• by calling 611 to the call center operator or Tele2 city number,
• in any Tele2 communication salon in your city.

26.07.2019

Tele2 is one of the largest Russian telecommunications companies. In our country, it is known as a cellular discounter, providing cellular services to more than 34 million subscribers. In February 2016, the company introduced HD Voice technology in 3G networks in more than 34 regions, including Moscow.

Today, no one is safe from losing a phone or from a situation when it is stolen. These cases are already so familiar to everyone that many are interested in advance how to block a Tele2 SIM card so that attackers cannot use the funds that are on the balance sheet. In addition, there were cases when, after losing the card, the owner did not block it and after the expiration of time he received an invoice for a large amount.

If the SIM card has been lost, it is urgently necessary to inform the Tele operator about it in order to block it in time. The same must be done if, for any reason, the card is no longer used.

What are the ways to block SIM cards?

Today the mobile operator Tele2 has done everything to simplify this procedure. The subscriber is provided with many ways how to block a Tele2 SIM card if he lost his phone or it was stolen.

Ways to block a number:

Most often, some subscribers are more interested in the question of how to block a Tele2 SIM card via the Internet, since this is the fastest and most affordable way to protect yourself from the unpleasant consequences that may arise due to the loss of a SIM card.

If you are interested in free, read our other article on the site.

How to enable the card after blocking?

In some cases, the owners of SIM cards ask to restore them. This question arises when subscribers want to use the old number or use their "old" tariff plan, use up the balance on the account.

It is important to know - only the owner can if he has identity documents. In other cases, it is necessary to have a notarized document authorizing this manipulation.

Number recovery methods:

The security measures used by Tele2 cellular operators and workers are quite justified and necessary. Otherwise, attackers can unblock or block the SIM card on their own. And more information about that, you can find out from another article on our website.

If you want to know, read our other article.

To avoid unpleasant situations associated with self-locking a SIM card, you need to write it down and store it in a safe place. Also, the owners of the number need to clarify in advance who it is registered for, otherwise it may turn out that it will not be possible to unblock or block the SIM card instantly.

You will find out the answer to the question in our other article.

Fast blocking of the Tele2 SIM card when you call the operator or a personal visit to the office

If the Internet is not at hand, and the nearest office is miles away, call 611. You will be asked to dictate either the passport details of the owner, or the PUK code of the card, or a code word. In this case, the operator will stop serving the phone number for a while: if you wish, you can restore it.

Is it easier to come to the office? The list of data required for the operation is the same. And if you need to block the number of another subscriber, you will need a power of attorney on his behalf, certified by a notary.

Blocking a SIM card through your Tele2 personal account

You can block the Tele2 card yourself via the Internet. To do this, follow the link my.tele2.ru, log in and in the "Tariff and Services" section, click on the "Suspension of service" item.

Important. If there is no permanent password for the account, and you are trying to recover a number stolen or lost along with the phone, nothing will come of it, since it will be impossible to receive an SMS with a time code for entering, for obvious reasons.

Important. Set a permanent password as early as possible. And if your phone is in the wrong hands, you will block the number faster than those who stole can use it for their own purposes.

How to block a Tele2 SIM card using incorrect PUK and PIN

This is an emergency method. Restart your phone and enter the PIN incorrectly 3 times when turned on. Then enter the random numbers 10 more times in the PUK code field. This will block the number.

Automatic suspension of service

In order for the SIM card to be blocked automatically, you need not to use it for 4 months. As soon as the system notices that you have not performed any paid actions for 120 days, 3 rubles will be debited from the account every day - for storing the number. When the SIM card goes bankrupt and stops paying off the blocking, 180 days will start counting down. Just wait and service will be suspended. Formally, this is still a voluntary blocking.

How to block incoming calls and SMS from unwanted callers

The first method is paid - to activate the "Black List" service on Tele2. It will help you both turn off all unwanted calls and SMS. For its use, a ruble will be debited from your account every day (the exact amount depends on the region, so check this information with the answering machine at 678). Plus the service - the caller from the blacklist will never know why he cannot get through, because the autoinformer will say the standard phrase “the subscriber is not available”. Minus - no more than 30 numbers can be added to the list and 1.50 rubles are charged each time for replenishing the list.

The second way is free - install the AndroidRock Studio Call Blocker application from the official app store for your smartphone. The advantage of this option is that you pay nothing and you can add as many items as you like to the list of blocked numbers. Minus - those who are trying to get through may think that you are deliberately rejecting the call every time (one dial tone still goes off).

Attention. You can also search for other applications that work on the basis of the "Black List" service. But "Call Blocker" is already tested and works stably.

Locking without losing balance

Of the above methods of blocking a SIM card, only two leave a trail in the form of an empty balance - this is auto-blocking after 180 days and when you enter the wrong PIN / PUK codes. If you went to the office, called the operator or used your personal account, your balance and all saved contacts will remain safe.

The subscriber needs to block the Tele2 SIM card for a number of reasons: refusal to use the communication services of this company, loss of the SIM card, compromise of the subscriber's data. You need to block the Tele2 SIM card if it is stolen. SIM blocking is possible by the following methods:

• contacting the office of the company;
• call to the Tele2 call center;
• deactivation through your personal account;
• via Tele2 app for iOS, Android.

The user has the right to block his subscriber number for a limited period or permanently. The subscriber can simultaneously activate / deactivate several SIM cards.

Blocking the Tele2 SIM card in case of loss

You need to disconnect the SIM card immediately after detecting the loss. To independently carry out deactivation, you need to contact the office of the company (with a passport). The operator will block the SIM card immediately. If there is no office near the subscriber's place of residence, if you lose your SIM card, you can turn it off by calling the service number 611. Suitable only for those subscribers who can provide complete personal information: code word, PUK code, check word.

The second option is to block the SIM card if the latter was stolen. Attackers can use a stolen SIM card if it is linked to social networks, bank cards, payment system accounts. In this case, the compromise of information may lead to the loss of money and personal data.

If theft is detected, you need to initiate the blocking of the SIM card immediately, until the fraudsters start using personal data. The best solution would be to contact the Tele2 office to instantly disconnect communication services. Also, the salon employees will be able to establish the current status of the device and do it if the SIM card has already been used by third parties.

After blocking communication services, you need to "untie" the compromised number from payment systems and accounts. The subscriber can independently find out if the SIM is blocked by calling the lost number. In case of successful blocking, when trying to connect, a message will sound that this type of communication is unavailable for the subscriber.

If the subscriber is sure that the loss of the SIM card will not entail negative consequences, he can order the restoration of the lost number. The new SIM card will be ready and available for use on the same day.

Internet blocking

You can block a Tele2 SIM card for free without leaving your home through. In the program, you need to select the "Services" menu and activate the "Voluntary blocking" option. The funds on the subscriber account will be frozen. The user can close the subscriber account for several months or permanently.

SIM card blocking via customer service center

The safest and fastest way to deactivate communication services. The subscriber account is closed instantly if the subscriber provides the salon employee with a passport. At the same time, the subscriber can “freeze” all Tele2 SIM cards registered to him.

In some salons, the subscriber may be asked to write a corresponding statement about the suspension of the use of communication services. In such a statement, in addition to personal data, it will be necessary to indicate the reason for blocking the SIM: theft, loss, otherwise. If you need to block someone else's SIM card, the applicant must provide the cellular operator with a notarized power of attorney on behalf of a third party.

Locking via operator

You can refuse or suspend communication services by calling the service number 611. It is allowed to call this number to the contact center from another Tele2 number. Before, the subscriber must prepare to provide personal information - passport data, check word, 11-digit PUK-code.

After successful identification, the operator draws up an application for SIM deactivation, which is satisfied on the day of the application.

Through Personal Account


You can disconnect the SIM card through your personal account on the operator's website. To use this method, the SIM card must be managed by the owner. Logging into your account is done using a one-time password system. In the authorization window, you need to enter the current subscriber number and a one-time code from the SMS.

After accessing the LC, you need to go to the "Services" menu and select the link "SIM card lock". Then you just need to follow the system algorithm. After completing the manipulations in the LC, the SIM card is blocked instantly.

Locking your SIM card is the best way to protect yourself if your mobile phone is lost or stolen. Using the service, the subscriber insures himself against unauthorized use of the card's financial resources. Each operator offers individual blocking conditions. Let's consider the main methods and methods of blocking the SIM card of the Tele2 operator.

When you might need to lock your SIM card

This service is relevant in many cases, especially if the subscriber's phone was stolen or lost. The blocking procedure allows you to protect the funds remaining on the card, as well as save your number for further recovery.

It is recommended to resort to the blocking service if the subscriber has decided to change the mobile operator or does not intend to use the card for a long period of time. Thanks to the service, the debt on the card will not accumulate, and when the subscriber's card is returned to use, there will be no unpleasant surprise. This issue is especially relevant for users of weekly and monthly subscription fees.

There are times when SIM blocking is a necessity. This concerns the theft of the phone and the transfer of funds from the card by cybercriminals. Often, in addition to debiting funds from the account, the persons who stole the phone can carry out various scams with the contacts of the subscriber. A common occurrence is a request to replenish an account by SMS on credit.

Quite often, the mobile operator number is linked to bank cards and accounts. Using the SMS banking service, attackers significantly weaken the protection of the subscriber's personal accounts and can transfer them to their own accounts.

There are other situations that force the subscriber to use the blocking service. There is nothing critical in this procedure, since the current number can be restored by contacting the Tele2 customer service center.

After that, all funds, applications, connected services and services will be saved. At the same time, the money on the card account will not be spent during the blocking period and will be returned in full after restoration.

How to block a SIM card yourself through your personal account

The simplest and most convenient way for the user is to block it through a personal account, presented on the official website of Tele2. To do this, the subscriber will need a personal computer, from which one can go to the link: http://ru.tele2.ru. In the section of the site you will see the "Personal Account" block. By clicking on it, the subscriber automatically follows the link: https://my.tele2.ru/. Next, you need to click on the "enter" button by filling in the "password" and "phone number" fields.


Users should pay attention to the fact that this blocking method is recommended for those subscribers who used a "personal account" before losing their phone and are already registered. If you lose your phone without first activating your personal page, blocking is impossible.

This method is suitable for users who have a phone with them and wish to block the card due to the transition to the services of another operator or termination of using the card for an indefinite period. Before starting the procedure, you must register, after which the "personal account" will be active.

When blocking through a personal page, an SMS with a code in the form of numbers that must be entered in the corresponding line is sent to the specified number as confirmation. To activate the service, you need to go to the "tariffs and services" section by selecting the "voluntary blocking" subsection, after which the card will cease to be active.

Blocking through a call to the operator

• call to number 611;
• to confirm the identity of the subscriber, it is necessary to prepare in advance a code word, passport data, as well as;
• verification of the data provided with the information specified when purchasing the card;
• SIM card lock.

The disadvantage of this type of disconnection is the long waiting time for the connection with the operator, since the Call-center employees are not always available at the time the subscriber needs.

Visiting a customer service center

Another way to block a SIM card is to contact a customer service center. If you do not know the address of the nearest center, it is recommended to visit the Tele2 website, where all the operator's offices will be presented in the "contacts" section.

Then you can choose the most convenient address located near your place of work or home. To deactivate the card, the subscriber must have a passport with him. If you are not the owner of a SIM card, you must bring a notarized power of attorney.

At the service center, you need to submit a corresponding application, after which the SIM card will be disabled. You can also restore a blocked number in the center by purchasing a duplicate card. The cost of the service is 50 rubles. This blocking method is suitable for subscribers in any situation, even if the phone is lost or stolen.