An integral part of the work of a large office is the organization of telephone communications - it is convenient, practical and cheap. In this article, our experts will tell you how to install a mini-PBX in your office.

What is a mini-PBX for?

Mini-ATS allows you to organize telephone communication in small and large offices, as well as in a store. The essence of a mini-PBX is that you can connect a certain number of city telephone lines to it, and besides, you can also organize intra-office communication, where each user will have his own internal number. You can connect regular models to mini-PBX landline telephones as well as cordless telephones and faxes. We will tell you more about the settings of the mini-PBX below, but for now let's move on to organizational issues and its installation.

Before starting any work, it is necessary to make calculations. First of all, determine how many telephones need to be connected in the office and where they will be installed. This plays a key role in the choice of the PBX base station itself: the number of connection of internal telephones, the number of supported city numbers and the number of settings. When this question is thought out, you will need to choose a base station for a mini-automatic telephone exchange. As a rule, for mini-PBX they use base stations from Panasonic, which are supplied with the branded phones of this company, and they, in turn, support all the functionality of the base. And we also want to note one nuance: you need to choose a mini-PBX with a reserve of numbers, that is, not end-to-end, since if you need to install Additional Phone, it will have to be connected in parallel to some number, which is not very good. Your mini-PBX should have a supply of at least 2-3 numbers. You can also pay attention to mini-automatic telephone exchanges, which allow you to freely expand the connection options for both internal subscribers and city numbers.

Installation of mini-automatic telephone exchange

The site experts recommend installing an uninterruptible power supply for the mini-automatic telephone exchange. For what? In the event of a power outage, the mini-automatic telephone exchange will simply turn off, and you will not be able to use either the intercom or the city one, and you will not even be able to call the electrical service. An uninterruptible power supply will enable the mini-ATS to work for several hours without providing a central power supply. In addition, the UPS will keep the voltage drops in the power grid, which will have a positive effect on the operation of the mini-automatic telephone exchange.

The base of the mini-automatic telephone exchange is installed at the central point of the office, in an accessible place. First, you need to lay a telephone line from the city automatic telephone exchange to the place where the mini-automatic telephone exchange will be installed, after which connectors are put on the ends of the cable. When the city lines are installed and ready for connection, we proceed to the installation of the mini-automatic telephone exchange itself.

It is recommended to lay a separate line of the electric cable to power the mini-automatic telephone exchange. When the line has been supplied, we fix the base of the mini-automatic telephone exchange. To do this, you need to make a hole in the wall and drive in the dowels there and screw the screws into them, on which the mini-ATS is fixed.

Setting up a mini-PBX

Now with regard to setting up a mini-PBX. Setting up a mini-PBX can be done via a computer, both locally and remotely. To do this, you will need to install a disk with software, which is included in the package of delivery of the mini-automatic telephone exchange.

First you need to give each extension a number. When the internal numbers are set, we redirect the connected city numbers to specific internal phones, so that each number has its own phone. It should be noted that any employee can redirect a call from his city number to his employee, that is, to his internal phone, although he will have his own city number. it great advantage mini-automatic telephone exchange, since the caller will not be forced to call back to another number, and you simply redirect his call to the right employee.

Some models of mini-automatic telephone exchange have the ability to work with mobile operators, for this you need to connect a GSM gateway to the mini-automatic telephone exchange, into which a SIM card of any operator is inserted. Setting up a mobile operator in a mini-ATS is also done through a computer.

If necessary, set up an answering machine, this function is available for all numbers and is very useful in business so as not to lose potential customers.

That's all, actually. The instructions for the mini-automatic telephone exchange always describe how to configure the device and how to install and connect it.

ATC, hardware and software complex for organizing telephone communication. Automatic telephone exchange provides telephone connection all subscribers connected to it, both among themselves (internal network) and with telephones around the world.

Our PBX allows you to connect phones using the Internet. You can install the phone program on any computer, buy an IP-phone - connecting to an IP-PBX will take no more than 15 minutes. Telephone communication over the Internet has a number of advantages: fast connection, connection of IP-phones from anywhere on the Internet.

The advantages of telephony over optical cables: high reliability, the highest quality of telephone conversations.

ATC can be divided into several groups according to purpose and performance. By execution: hardware, software and hardware, software. By designation and execution: virtual, cloud, IP-PBX, mini-PBX, office, corporate, operator.

Our PBX

High quality ATC from a reliable telecom operator - the best solution for your business.

We discuss the installation of a corporate and operator telephone exchange with each client in advance on an individual basis. We purchase equipment and prepare programs for the tasks of the company.

A full-fledged telephone connection is an important condition for the productive and profitable work of companies. Modern ATC, differ in ease of connection, versatility and cost-effectiveness. To order it, it is proposed to contact a trusted company - "Canmos", which employs highly qualified specialists, uses advanced technologies.

How PBX stands for, perhaps, everyone knows - an automatic telephone exchange. It is designed to transmit a signal from one phone to another. This allows you to receive a call, conduct telephone conversations.

Systems are evolving rapidly today. For their work, the enormous possibilities of the global network are used. This allows you to significantly reduce overall material costs while achieving greater functionality, gaining advanced settings, ease of management and ease of use.

When required ATC in Moscow, you can choose the most suitable type for specific requests, satisfying with functionality and cost. The most popular types today are:

• virtual - the work is based on the use of IP-telephony technology, which allows you to obtain a huge list of necessary and useful options... All of them are aimed at promptly resolving business issues, improving the quality of service, allowing the organization to be brought to a new level of development, significantly improving many indicators;
• cloud PBX allows you to create several virtual ones that can be managed independently. Cloud creates several groups of subscribers (phones) that work with different city phone numbers as telephone exchanges on different equipment;
• office - ideal for organizing communication in the office. With its help, you can easily receive many calls without losing a single customer, creating all the conditions for a rapid growth in sales. The employees themselves, receiving short numbers, will be able to immediately resolve everyday issues by communicating with each other. Workers unite not only workers in one building, but also in other departments, representations. All this becomes real with the use of the Internet;
• mini-PBX is an economical option suitable for small businesses. When choosing it, at a low cost, you can easily solve the issue of high-quality communication, using all the functionality to the maximum. The system will delight you with flexibility of settings, team control, as well as many options;
• corporate - provides telephone conversations between different departments and within the network. Provides for the use of the required list additional services... Intellectual ability promotes high efficiency and ease of use;
• IP-PBX creates a telephone network, maintains communication with subscriber (connected) telephones via IP protocol;
• operator's room - based on innovative technologies, allowing with a small investment to get a fully working system with a large set of options, demonstrating stable and correct operation.

After getting acquainted with the features and purpose of each type, you can decide. Professional advice from experts will also help in this. They are ready to answer all questions. When working with clients, an individual approach is practiced. This means that all wishes are taken into account. Appropriate options are offered for specific tasks.

Virtual stations have become especially common today. No wonder, because their indisputable advantages make such a choice fully justified. They are managed using your personal account. You can go to it on the official website of the service provider. All information is indicated here, and users can make the appropriate adjustments, perform all the required operations, set the required options, and also solve many other issues. Management does not have a high level of complexity, it does not take much time.

The automatic secretary shows itself perfectly in business. He successfully copes with several questions at once. These include receiving calls. In the future, they are redirected according to the specified scenarios. If necessary, you can leave information. The redirect function becomes very useful when the line is busy. Due to this, customers are not lost, they are provided with answers to all questions that arise.

ATS can significantly reduce the material costs required for negotiations. This is facilitated by free communication between office employees. They are encouraged to use internal numbers. They are short and easy to remember. Another plus is the organization of negotiations between branches located in different places. As a result of effective interaction, all issues will be resolved easily, without taking much time, provided that there are significant savings due to low tariffs.

The only condition that is required is a permanent connection to the worldwide network. By the way, "Canmos" will also help with this issue, because the provider specializes in providing this category of services as well. Here you can choose the most suitable package that suits the connection speed, technologies used, as well as prices and other conditions.

Together with the station, excellent internal and external communication is organized. Thanks to its good power and excellent performance, there are no problems with conversations. Subscribers can always get through. They are redirected to the employee they are interested in. Also, the employees themselves communicate with each other without any problems.

To achieve this result, it is necessary to correctly configure the settings. So, employees are divided into certain groups. The optimal number of lines is intended for them. Calls are sorted according to the specified settings. The system automatically allocates free lines for subscribers. This feature eliminates interruptions and allows you to contact the desired subscriber without delay, without wasting time on tedious waiting or multiple ringing.

IP telephony provides its own characteristics regarding the operation and the basic principle of operation. The station itself is located on a server: on the server of a provider specializing in the provision of this category of services, on a server on the Internet or on a server in the subscriber's office. Its customization is carried out taking into account the specific requests of the customer. Special protocols are designed to transfer information, including multimedia and voice messages. Provided that the PBX is located directly on the server of the telecom operator, there is no need to purchase expensive equipment, and the connection is very easy and fast, requiring only the appropriate settings.

Modern PBX

The systems in use today are becoming an accepted standard that companies cannot do without. The most popular type of station is IP. They are indispensable for small, medium and large businesses. In each case, an optimal package of services is selected, functionality that allows you to solve the full scope of the tasks.

Modern PBX has a clear operating principle. It includes a server, a certain number of phones, and the gateways required to connect to the networks. Contacting a provider to order services allows you to quickly resolve the issue of connection, without resorting to complex work and without purchasing expensive equipment. Such attractive features contribute to significant savings.

The main advantages of choosing are:

• scalability - there are no problems with expansion, which makes it possible to easily add new phones and serve a large number of subscribers;
• extended functionality - in addition to basic options, it is proposed to use big amount additional. As a result, even more issues are resolved. In practice, the functions of call forwarding, voice menu, call recording and much more become useful;
• ease of management - provided by a simple interface in which you can easily perform all the required actions;
• setting - carried out by many parameters. The necessary characteristics are set for using the system with maximum benefit;
• profitability - connection and subsequent use is inexpensive;
• promptness of connection - all settings are carried out in a short time frame;
• quality - negotiations become as comfortable as possible due to stable quality;
• safety - use modern technologies provides a high level of security.

Distinctive feature modern automatic telephone exchanges the presence of an auto attendant function is favored. With its help, the process of automating the reception of calls takes place. It is intended to be used for corporate purposes, becoming indispensable for different organizations, differing in size, specialization and direction of activity. In each case, it significantly speeds up the performance of many tasks, and the quality of service reaches a new level.

The need to use an automatic secretary is related to the need to reduce the workload on employees, as well as to reduce their total number, which makes fixed costs significantly lower. Work is carried out intelligently, according to predefined settings, without requiring the use of expensive equipment.

For many organizations, in order to grow their business, it is important to solve two main questions:

• improve the efficiency of employees;
• improve the quality of service.

This will help modern PBX, having all the technical parameters required for this and functionality... Thanks to the convenient communication between employees, they will be able to quickly resolve all business issues that arise every day. The system unites different departments, employees working remotely, who are on a business trip. All this significantly increases their performance indicators.

Another issue is quality communication with customers, which is an important condition for organizing a high level of service. Potential buyers can easily call the company. The telephone line allows you to simultaneously receive a large number of calls, so no one will be left unattended. A clear voice menu with appropriate prompts will help you contact the required department. A pleasant greeting and musical accompaniment make it possible to form a good impression of the organization itself from the very first moments of contacting it.

Our advantages

Telephony provider

For every client

Individual approach

work experience

More than 15 years

Office in CAD

All services

Telephony

WebRTC, Call Back

The best prices

PBX protection

Deep packet inspection

We use

Innovate experience

Telephone communications

Optics, TLS

ATC Moscow

There is an active business life in the capital. There are many companies working in different fields of activity. It is important for all of them to overcome the high level of competition, reach a new level, and increase profitability. Achieving such results will require a competent approach to business organization. An important condition is a highly efficient communication system that provides quality service and constant interaction of the entire team.

For all the tasks listed above, you will need a multifunctional and correctly configured ATS Moscow. You should order its connection from a trusted provider offering high-quality and stable services at a reasonable cost.

System connection is required for many questions:

• reduction of fixed costs for calls, including calls to other cities and countries - calls are much cheaper due to the offer of attractive tariffs;
• unification of the entire team - the system promotes effective interaction between individual employees, as well as different branches, representative offices, regardless of their location;
• mobility - anywhere you can connect with the right employee for everyday tasks. There are no problems when changing office premises, because the move does not require thinking about communication, it will remain unchanged.

The list of options inherent in systems is incredibly extensive. Most often used in practice:

• "Smart" call processing - reception and further redirection is carried out at an intelligent level, taking into account the specified parameters;
• auto attendant - automatically accepts calls, processes them promptly, without involving a large number of employees;
• voice menu - following simple and clear prompts, you can easily reach the employee he needs, who will advise on emerging issues;
• recording - telephone conversations are recorded. Subsequently, the stored information becomes very useful. Its careful study creates conditions for resolving conflict situations, assessing the activities of employees, the level of quality of service;
• reports - statistics and other information are provided on the conducted negotiations.

This is just a small fraction of the huge opportunities that open up with the use of the system. All of them directly in practice were appreciated by Canmos customers. Immediately after the implementation of the system, its benefits are felt due to the improvement of many indicators. Management is easy, does not involve any complications, and connection does not take much time.

The flexibility of settings allows you to enter all the required values ​​for the main parameters, to successfully cope with the entire volume of tasks. In the future, the choice of this option will also allow you to experience significant savings, because negotiations will cost an order of magnitude cheaper, subject to excellent quality and stable work. The customers of the telecom operator receive a combination of the main advantages - excellent quality at a reasonable price, which makes cooperation profitable from all sides.

Order an efficient and multifunctional ATC Moscow with phone numbers in codes 499 and 495!

PBX functionality

Intelligent PBX

Distribution of incoming calls to telephones is set by the administrator in the PBX interface (dialplan).

Security

Deep packet inspection, HTTPS, management from specified IP addresses.

New technologies in PBX

WebRTC telephony, Call Back.

Separate control

Each administrator manages his own user group.

Greetings when calling

Any voice file is installed for each subscriber.

Statistics, reporting

The administrator can get any reports on the received and made calls of his user group.

Conferences

You can create conference groups for more than 3 parties.

Video calls

PBX allows you to connect video telephones.

Integration with CRM

Integration with various database management systems.

Telemarketing

Implementation of automatic dialing to subscribers with subsequent call routing.

Fax Server

Receiving faxes to E-mail. Sending from a computer.

PBX connection

To resolve the issue of organizing effective telephone communication, you will need to connect an automatic telephone exchange. In this case, you will initially have to decide on the provider that provides the services. Today, there are many organizations operating on the market, each of which offers its own terms of cooperation, a certain list of services provided and prices. In practice, it is important to get a high-quality connection with low material costs. These benefits are provided to everyone who chooses Canmos.

The provider has been working in its field for many years. During this time period, the organization has shown itself to be excellent, responsibly approaching its work, providing high-quality services. This is facilitated by:

• the use of advanced technologies, including cloud ones;
• use of modern equipment with excellent characteristics and advanced functionality;
• attraction of highly qualified specialists with extensive experience, responsibly related to the performance of professional duties;
• round-the-clock support service, promptly resolving all emerging issues.

When working with customers, an individual approach is practiced. The company understands perfectly well that each of them has his own wishes and requests. For this reason, different service packages are offered to choose from, differing in terms of conditions and prices. Individually selected optimal packages to get the required list of options by investing in the planned amount.

The main selection criteria are:

• number of external and internal ports;
• used equipment and technologies;
• list of options and additional services;
• price.

Anyone who plans to connect to a PBX will be able to familiarize themselves with the list of services provided and the packages offered on the website conveniently. A lot of relevant information is published here, including about the main directions of the company's activities, current prices, and so on.

If you have any questions, when additional clarifications are required, you can contact the staff. For this, it is proposed convenient ways... For example, on the website you can order a call back by filling out a short form. At the indicated contact numbers, managers promptly call back to answer all questions. It is also easy to leave a request for ordering a service on the site. All that is required for this is to fill out a short form, indicating the requested information in it.

The PBX is connected in a short time frame, and it is being evaluated very soon. Cooperation is carried out according to a simple and understandable scheme. It includes several basic steps:

• application - you can inform about your intention to order the service through the website or by calling the company at the specified contact phone numbers;
• discussion of details with the manager - informing about existing wishes;
• selection of a tariff - selection of a package that suits all parameters and functionality;
• providing access to your personal account - entering all the required settings and getting started.

Just a few simple steps - and the customer receives a modern, multifunctional, stable working system that allows him to successfully solve everyday work issues. Improve the quality of service, as well as actively develop the business as a whole.

Security

SBC (S ession B order C ontroller - session border controller) carrier-class equipment (software or hardware), ensures the security of carrier NGN networks.

Automatic telephone exchange

When high-quality, functional, but inexpensive communication is required, the best solution will become automatic telephone exchange... They may refer to different types, but the most popular are virtual ones. Their popularity is associated with the main advantages that distinguish favorably given type from others:

• fast connection without purchasing expensive equipment, laying cables;
• flexibility of customization for specific questions;
• many basic and additional options for highly efficient use;
• efficiency in connection and further operation.

The choice becomes economically justified. Together with it, negotiations within the network between employees will be free. Each of them has its own short number. Calls to other cities and countries will become much cheaper. Savings on them will be up to 80%. This figure indicates a significant economic benefit that all customers of the provider receive. In addition, in the large number of packages presented, it is easy to select the optimal types for a specific budget and tasks. Professional advice from employees who are ready to help everyone with a choice will help in this.

A significant advantage virtual system its extended functionality acts:

• intellectual qualities;
• ease of management with division into separate user groups;
• Call Back;
• WebRTC technology;
• clear voice menu;
• greetings;
• detailed reports and provision of statistical information;
• integration with CRM;
• distribution of incoming calls according to the specified settings;
• holding conferences;
• connection of video telephones;
• faxes;
• telemarketing.

Communication organized with the help of new technologies and the Internet is characterized by high quality and security. At the same time, it does not require large financial costs, which contributes to significant savings for the company. The decision becomes justified, optimizing the constant expenses of the company, creating all the conditions for its rapid development, improving the main indicators, and the productivity of the team.

An equally important result achieved in practice concerns the improvement of the quality of service. This in turn contributes to expanding the customer base, retaining loyal customers, and improving profitability, which is the ultimate goal for entrepreneurs.

On the base automatic telephone exchange a full-fledged call center is being organized, which allows specialists from different departments to communicate, as well as simultaneously receive a large number of calls. Together with him, in the near future, you can evaluate the remarkable results, build a good impression of the organization itself.

The station improves the performance of the company by providing basic statistical information. In particular, this concerns the number of negotiations, their duration and other information. Recording of negotiations becomes no less useful, thanks to which it is easy to monitor the work of the team, evaluate the quality of service, and make the required changes to the activity if necessary.

To get all the benefits listed above, it is important to seek the help of a trusted provider who responsibly approaches their work, clearly fulfilling all obligations to each of the clients.

Canmos is a company that is ready to offer such benefits to everyone, which is proven by many positive reviews and a good reputation. Here, each of the clients will find an extensive list of services provided with consistently high quality at reasonable rates, an attentive and round-the-clock support service, professional advice on all emerging issues. This makes it possible to add up exclusively the most pleasant impressions of cooperation, to achieve excellent results directly in practice.

Connect a multifunctional PBX from a reliable provider on attractive terms for the development of your business! Leave your application today to get a ready-made solution soon!

Quickly connect PBX

Order PBX		The manager will call and help with the choice		We will provide a PBX, get started

Order PBX

Unlimited 4G LTE Internet is an indisputable and convenient assistant for business. OTK, a federal telecom operator, guarantees you access to world wide web without any restrictions on the number of simultaneous connections, the list of equipment used, speed limits and a whole list of other exceptions, which are usually written in small print in the contract.

Our attractive rates are valid on a wide coverage area of ​​our partner network, and the service technical support 24/7 will always help you with setting up equipment and solving any technical issues.

simbiosis - Internet with a backup channel

OTK is the first telecom operator to implement a scheme for combining various mobile networks (in the format of an inter-operator interface) to reserve Internet access channels with a single network space of external IP addresses.

The simbiosis solution implies simultaneous operation with two independent radio networks of leading mobile operators Russia with a single external static IP address.

The hardware module can select the best network in terms of availability and speed, and automatically switch between networks. In this case, the static IP address of the client remains unchanged. With our unique solution, we provide our customers with guaranteed 4G LTE Internet with unlimited tariff plans.

Unparalleled ddos ​​protection

OTK specialists have developed an exclusive intelligent protection system against ddos ​​attacks on phone numbers in particular on toll free number 8 800.

Ill-wishers call, wait for the start of paid tariffication and drop the connection, causing direct financial losses to your business. Along with this, you can also lose interested customers, who, in parallel with the attackers, call to place an order.

The telecommunications operator OTK can offer a unique solution - interactive protection against ddos-attacks on 8 800. The monitoring system controls incoming traffic and analyzes it automatically. Ask your operator how it protects the budget of its subscribers, and compare it with our service.

IT outsourcing and service of network infrastructures

Business today is directly dependent on modern telecommunication technologies. In a highly competitive environment for the client, your online availability is of paramount importance.

Communication operator OTK offers IT outsourcing and network infrastructure maintenance services for companies of any size. Our qualified specialists solve a whole range of work to maintain the performance of your services: a website, IP-telephony in the office, employee access to utility programs over the local network and the Internet, and much more.

The presence of a large number of employees requires the use of modern communication equipment. In order for all employees of the company to be able to communicate with each other and with clients, it is necessary to install an automatic telephone exchange in the office and distribute telephone lines at workstations. But you can do it easier by ordering a virtual PBX from one of the IP telephony providers. Virtual PBX - what is it and how does it work? Our detailed review will tell you about this.

In this article, we will answer the following questions:

• How does a virtual PBX work;
• What is needed for the installation of telephones in the office;
• Who are virtual PBXs designed for;
• Where can I connect a virtual PBX.

After that, you will be able to organize full-fledged telephony in your office and provide communication for your employees.

What is a virtual PBX

A virtual PBX is not any machine or device. This is a service provided by IP telephony operators. It allows you to quickly and inexpensively install telephones in the office and provide each employee with a personal work phone. Advantages of a virtual PBX:

• No need to lay extra wires - why do we need telephone lines, if the Internet is already connected to each workplace;
• No need to buy and maintain a PBX - this is a great way to save your company money;
• Fast connection - you can use communication services immediately after connecting to a virtual PBX;
• Minimum equipment costs - it is enough to purchase simple VOIP phones or install soft phones on work computers;
• The ability to quickly move the office together with the connected phone numbers - to connect to the PBX, it is enough to bring the Internet to the new office.

A virtual PBX successfully replaces a conventional office telephone exchange and does not require maintenance - this is done by the service provider.

The functionality of modern SIP PBXs is quite large. Here are the functions of call forwarding, call transfer, call hold and waiting, call recording, answering machines, multichannel calls, joint work with online shopping, an automatic welcome system and much more. That is, the virtual station fully implements the capabilities of the standard office PBX.

How virtual PBX works

Virtual PBX works on the side of the provider and does not require the installation of special equipment in the office- it is enough to install and configure VOIP phones. The station provides communication between employees by extension numbers. At the same time, subscribers can arrange conferences, transfer calls to each other, redirect calls to answering machines and a secretary.

When ordering a SIP PBX from a particular provider, customers can request any number of external numbers for dialing from landline or mobile phones. It is also possible to order a number with the prefix 8-800 to organize your own call-center for your clients. Calls from external numbers can be sent to the secretary or to an answering machine, with the help of which dial-up to the internal employees of the company is selected.

In addition to internal calls, the company's employees will be able to make calls all over the world, and with the benefit of the company - the tariffs for communication via IP-telephony are very low. An equally important advantage is that employees will be able to go on business trips along with their number, because to connect to their company's PBX, all they need is Internet access. If you wish, you can even connect from your mobile phone by installing an IP soft phone on it.

Who needs a SIP PBX

Virtual PBXs are designed for use by corporate clients. Buying an ordinary telephone exchange can cost a lot, and you can connect a virtual PBX free of charge using the services of one or another provider. Plus, it doesn't need to be serviced, which helps keep costs down.

SIP-PBX is in demand both in small offices and in large ones. If the company employs 10 people, then this is already a reason to order the service. If the company is large, then you simply cannot do without virtual PBX services. This type of telephone exchange will be especially relevant for offices with several branches in different cities - internal calls will be completely free, since communication is carried out via the Internet.

If your company already has IP phones, and you want to combine them into a single network and provide convenient reception of external calls, feel free to order virtual PBX services. You can also connect a number with the prefix 8-800 here, which will come in handy when organizing a free hotline for clients.

Review of popular services

Virtual PBX services are offered by many providers. One of them is Zadarma - its clients will be able to use the Cloud PBX service. It is provided almost free of charge, it is enough to replenish your account at least once every three months. Internal calls are not charged, only calls to external phones across Russia and around the world. A virtual PBX from Zadarma has the standard functionality of a regular office PBX. Purchase of external numbers is also available.

You can also connect SIP PBX at cellular operators... For example, this service provided by the operator MegaFon. Subscription fee is from 1000 rubles / month, the number of workplaces - from 7 to 30. It is possible to connect additional workplaces, all internal subscribers have access to all the standard functions of an office telephone exchange.

Virtual PBX from Rostelecom will offer to corporative clients the widest opportunities for installation of telephones in workplaces. The service allows you to connect external telephone numbers and use all the functions of a standard office PBX. The virtual station and subscribers are controlled through a special web interface. The possibilities of organizing call-centers using IP-telephony have also been implemented. Subscription fee - from 499 rubles / month

The most advantageous offer is the virtual PBX service from the Zadarma operator. But if you need advanced functionality, you can take advantage of offers from Rostelecom or MegaFon.

Virtual PBX modern reality, according to statistics, more than 60% of domestic companies prefer virtual solutions, and this figure is increasing every year. Office telephone exchanges, which have been used over the past decades, are gradually losing their relevance. They were replaced by more functional and convenient virtual or, as they are also called, cloud PBXs.

You can order the installation of cloud telephony for your office in our company and get a profitable, turnkey solution in less than an hour. A virtual PBX will allow you to optimize communication costs and get new opportunities - a wider telephony functionality. The unique functions of our telephony are: CallBack - phone number, online call.

Detailed description

Virtual PBX or IP telephony is a telephone exchange that resides on a server and works over the Internet. When using cloud PBX you do not have your own station, but you get all its functionality without paying for connection and maintenance. Virtual telephony can completely replace an office PBX and even a call center.

To use IP-telephony, a company employee only needs a telephone or computer with Internet access and headphones with a microphone. This favorably distinguishes cloud PBXs from traditional telephone exchanges, the functioning of which requires the purchase of expensive switching equipment, laying communication channels, searching for secretaries and switches.

Virtual telephony allows to unite all divisions of the company into a single telephone network through a multichannel number. If you wish, you can use several numbers at once, which customers will call. Cloud PBX also provides communication between employees. Extension numbers are used for this. Thanks to the virtual telephone exchange, employees are able to arrange conferences and instantly forward calls to each other.

Work algorithm

A cloud telephone exchange is customized to the needs and functionality of a particular company, which is one of its key advantages. At the same time, the very principle of operation of IP telephony is unchanged and very simple:

1. The client makes a call. A company that decides to connect to cloud telephony can keep their current number or choose a new one they like. It is permissible to use several numbers at once with different greetings and call processing principles.
2. The call goes to the cloud PBX. One number can simultaneously receive at least a hundred calls from different subscribers. If all employees are busy, the client receives a voice message asking him to wait until one of the operators is free.
3. The call is processed according to the established script. It can be sent to a specific department or to a specific employee. If no special settings are provided, the call goes to an idle operator.
4. The client and the manager are talking. The talk time is not limited (the only exceptions are cases when it is provided by the settings), the operator can devote as much time to a potential buyer as he sees fit. Call information is saved in a virtual PBX or CRM database.

As we mentioned above, the service virtual PBX for free also comes in handy for organizing intercom. Let's take a closer look at this:

1. An employee dials a colleague's number. The location of both employees is irrelevant. Convenient short numbers can be used for internal communication.
2. The call is accepted or rejected depending on the specified settings. The system can be configured in your own way: for example, prohibit some employees from making calls or enable recording of all conversations.

Virtual PBX functionality

Cloud PBX is an effective solution for working with calls. Let's consider its main functions and capabilities:

• making calls to any numbers;
• accepting calls from any numbers;
• providing internal communication between employees;
• integration of landline and mobile numbers;
• redirecting calls to the necessary operators (for example, when servicing a regular customer who is assigned personal manager);
• automatic distribution of calls (relevant when the flow of requests is too large and priority calls are directed to the least busy consultants);
• use of multichannel numbers;
• sending notifications about missed calls received outside of working hours or when the workload is too high;
• automatically informing the client about an attempt to dial out of hours;
• introduction of voice greetings and answering machines;
• connecting an analog line or analog fax via an IP gateway;
• recording and saving conversations;
• maintaining statistics and analytics (who called, when, from where, from what number, how long the conversation lasted, etc.);
• preservation of the number even if the company address is changed;
• integration with other programs (especially often cloud PBX is integrated with a CRM system);
• installation of additional widgets (call from the site, callback, etc.).

More about functionality

Consider some of the most useful functions virtual PBX in detail:

1. Automatic call processing. You can forward, distribute or make calls according to predefined scenarios. It is convenient for you, your employees and clients, who do not have to wait long for their turn to talk to a free operator.
2. Voice menu... It is a system of pre-recorded voice messages... The voice menu helps callers to better navigate, provides them with the necessary background information, provides call routing and optimizes the workflow. Competent selection of the background music sets the tone for communication and sets you in a positive mood.
3. Collection of statistics. The entire history of outgoing and incoming calls is stored in personal account... You can find the desired call at any time by the phone number, the date of the conversation or the name of the employee who received it. This provides tremendous opportunities for exercising control over the work of managers and increasing the efficiency of the company.
4. Black and white lists. You can create lists that will simplify the process of handling incoming calls. Filtering by number, automatic identification of VIP clients and unwanted users, protection from telephone fraudsters, blocking spam - all this is available in virtual telephony.
5. Recording of conversations. You can listen to and download the recorded telephone conversations in your personal account. It also helps to monitor the work of employees. A manager who knows that his conversation can be listened to at any time is motivated to communicate with a potential client as efficiently as possible.
6. Callback from the site. This is one of best features to provide a connection between a potential buyer and a seller, which increases the chance of successful completion of the transaction, as well as stimulates sales over the Internet. You can install it on your site along with the cloud telephone exchange. Immediately after installation, interested buyers will be able to call you in one click and completely free.

Comparison with standard telephony

A virtual telephone exchange has all the same functionality as a standard office telephony. However, they have several striking differences. Let's consider the most significant and at the same time advantageous differences between a cloud PBX and an office telephone exchange:

1. Simplified connection procedure. It takes about 20 minutes to put IP telephony into operation. A standard PBX requires the selection of technical equipment, laying telephone network and complex setup, which takes much more effort and time.
2. Savings on equipment. To connect a cloud PBX, you do not need to purchase expensive equipment. The cost of the equipment required to equip a standard telephone exchange usually reaches several tens of thousands of rubles. If the company is closed, the equipment has to be sold in order to return at least some part of the initially invested funds. By connecting virtual telephony, you save yourself from such hassle and expenses.

Savings on communication services. With the help of virtual telephony, a call can be made to any corner of the world via the Internet, and not through the public telephone network, as has always been the case. The use of Internet technologies significantly reduces the cost of a minute of conversation.

3. Lack of binding to location. A company that uses a virtual telephone exchange can work with freelance managers from all over the world. A traditional PBX is tied to a physical address, which is inconvenient and disadvantageous for progressive international organizations. Employees can work with virtual telephony even from home.
4. Increased level of security. Unlike a traditional PBX, a virtual telephone exchange is protected by TLS and HTTPS protocols, which guarantee its reliable and secure operation. All telephone conversations and other important data are stored on remote server... Competitors and ill-wishers do not have access to them.
5. Regular updates of functionality. Cloud PBX is constantly updated, it has new opportunities dictated by the needs and wishes of users, the risk of obsolescence is excluded. To expand the functionality of a conventional PBX, it is necessary to purchase equipment. At the same time, it is impossible to add tools to it that were not provided at the time of development, which greatly limits users.
6. Convenient call routing. With a cloud PBX, you can receive calls in the most convenient way for you: using an IP phone, a regular landline phone, a mobile gadget or a PC. At the same time, any communication channel, be it an ordinary mobile phone or a stationary computer, turns into a full-fledged IP-phone. Traditional PBX lacks such capabilities.
7. Continued operation in the absence of an Internet connection and electricity. Even in such situations, the virtual telephone exchange allows you to maintain contact with customers. This is due to the fact that all equipment is at the provider, which has backup communication channels to ensure the stable operation of the system, regardless of external circumstances. In case of problems, all calls are redirected to mobile numbers operators. A standard PBX is not so flexible and thoughtful.
8. Simplicity and efficiency of setting. To use all the rich functionality of virtual telephony, it will certainly have to be adapted from time to time for specific tasks. Any employee who does not have technical knowledge can easily cope with this. The setting is carried out in your personal account. A traditional PBX is configured according to the manufacturer's recommendations, which, in turn, advises to entrust this process to specialists who have undergone special training. Finding them is not easy. In addition, the services of specialists must be paid for, that is, additional financial costs must be borne.
9. No need for regular maintenance. This point flows smoothly from the previous one. After setting virtual PBX works by itself, without failures and sagging. There is no need to hire an administrator to service it, as is the case with standard office telephony. In case of problems or questions, it is enough to contact the provider who will help you quickly solve all the problems that have arisen.

Free virtual PBX

What business tasks does it solve?

Free virtual PBX- a reliable and profitable solution for your business. Let's consider what tasks the cloud telephone exchange solves:

1. Turns leads from leads into sales. Thanks to the cloud PBX, customers can always call the company's manager, ask him questions and get answers to them. Communication with a pleasant and competent manager significantly increases the chances of making a purchase. During the conversation, the consultant can use marketing techniques that will increase the chances of a successful deal.
2. Improves the quality of service. Virtual telephony allows you to track the number of calls received by each manager, determine the client's waiting time on the line and find out a number of other important parameters that allow you to identify unprofessional or negligent attitude to work. In addition, calls can be listened to and saved, and then conveyed to their managers. weak sides when communicating with clients and train them on the example of the most successful conversations.
3. Prevents the risk of losing leads. After installation virtual PBX for free the number of missed calls from interested buyers is reduced to a minimum. If the company has a sufficient number of employees, and they all work in a well-coordinated and professional manner, there may not be lost clients at all.
4. Makes the company more mobile. With a virtual telephone exchange, a call from a potential customer reaches the goal, regardless of where in this moment there is a manager: at home, on a long-distance trip, in a traffic jam, etc. This reduces the number of ignored calls and has a positive effect on the company's earnings.
5. Reduces costs at times. When deciding, the company saves on a number of important things. First, it relieves itself of the need to purchase expensive equipment. Secondly, she does not need to regularly service the telephone exchange and involve additional employees in this process. Third, the company's costs of communication with customers and employees are reduced.
6. Increases the level of trust. The presence of a direct city number, where you can call and get advice, indicates that the organization really exists and is trustworthy. At the same time, the company itself may not even have a real office and receive all incoming calls through a home computer. This is not scary, because the caller is not informed about the location of the cloud PBX.
7. Improves the company's image. If a company wants to acquire or maintain a good reputation, it just needs to take care of the convenience of potential and existing customers, including their ability to easily contact consultants with any questions that arise. The ability to provide high-quality telephone communications is one of the hallmarks of the company's professionalism in the eyes of its potential clients.

Advantages of our virtual PBX

Our company is ready connect a virtual PBX for free... We offer you:

1. Efficiency of connection. We will quickly review your application for connecting a cloud PBX and, if possible, set up a telephony system in less than half an hour. In some cases, it takes a day, it all depends on the selected package of services and the complexity of the terms of reference.
2. Impeccable quality communication. During telephone conversations, annoying and distracting interference, rustles and interruptions do not occur. Thanks to modern high-tech equipment, the sound quality is at a high level. Calls can be made at any time.
3. The fastest possible dialing. No client wants to wait long for his call to be answered, and we perfectly understand this. The high connection speed allows us to make a call in just 2-5 seconds. The dialing time can be more precisely adjusted based on the characteristics of a particular company.
4. Ease of use. On our website you will find all necessary information about using a cloud PBX, and you can also get acquainted with useful additional materials. Step-by-step algorithms of actions will help to manage the telephone exchange quickly and easily. If you have any questions while using virtual telephony, you can solve them by contacting our technical support service, which works around the clock, without breaks and weekends.
5. Big choice connection options. We offer ready-made cloud PBX, ideal for small, medium and large businesses of all kinds. You can connect two-channel, eight-channel, sixteen-channel, thirty-two-channel or sixty-four channel telephony. Our experts are ready to provide you with detailed advice and help you make the right informed choice.
6. Advanced functionality. You can add certain numbers to the black and white lists, set limits on the duration of calls, restrict access to the telephone system for certain users, and do a lot of other things necessary for the high-quality functioning of a cloud PBX within your business. In addition, we regularly supplement our system with new useful features.
7. High level protection of confidential data. By ordering virtual PBX Moscow in our company, you do not have to worry about the safety of your conversations with customers and employees. We guarantee reliable reinforced protection against third-party connections and unauthorized entries. You can completely trust us.
8. Affordable pricing policy... Tariffs for virtual telephony start at 200 rubles per month. The cost of the most expensive package of services starts at 3,000 rubles per month. There is no subscription fee for using a landline number. Connection is free of charge, you do not need to pay for changing the tariff either.
9. Individual approach. We are ready to offer you personal solutions for creating, installing and configuring a virtual telephone exchange that will fully meet the needs of your business. If necessary, we can provide you with a personal manager and assign him to you for the entire period of our cooperation.
10. Guaranteed quality of all services provided. We guarantee the uninterrupted operation of the cloud PBX installed by us for many years of its operation in enhanced mode.

Advantages of a virtual PBX

Connection

Fast, free

Payment only for communication

Control

Simple and clear

Multichannel

Phone numbers

Is free

Subscribers speak

Safely

Telephony

Call Back, online

Base storage

Phone numbers

Choose unlimited

Even with a small investment, it is possible to get a state-of-the-art, high-tech telephony system that is easy to set up. In addition, control can be carried out remotely from any telephone, which greatly simplifies the work of managers. Free virtual PBX - this is best opportunity develop your business from scratch, without an impressive start-up capital and a small staff.

To connect telephony, only a telephone is required, one of: IP telephone, soft telephone, IP gateway and analog telephone. Equipment costs are minimal, connection is free. There is no need to lay cables for the telephone network, you can use an existing one local area network or Wi Fi network.

A virtual PBX with the ability to perform functions specially created for a subscriber may have a cost other than zero.

To contact us, click on the phone in the lower right corner, choose a communication method. Welcome! You "re quite welcome!

Connection diagram to virtual PBX

Description of the circuit

The diagram shows a telephone connection in a company that has a head office and an additional subdivision, remote employees working via the Internet. All subdivisions are provided with telephone communication High Quality and high reliability over optical cable. Employees working from home are connected via the Internet. All employees connected to the PBX have a single numbering from 101 to 999. Negotiations within the telephone network - the created virtual PBX is free of charge. Incoming calls - the initiator pays for negotiations, when using Call Back - the company pays. City telephone numbers are multichannel and distributed between subdivisions, each city number calls in one of the offices, at night the call goes to the person on duty or to an answering machine - an auto-informant. The information is removed from the answering machine and sent to the post office, E-mail.

Who suits

Virtual telephony is a profitable solution for small, medium and large companies that:

1. They have branches in different cities. Cloud PBX is not geolocated. The connection is established regardless of the location of the caller and the person receiving the call. This opens up a number of opportunities for the company: it reduces the costs of long-distance calls between employees, allows you to have a single number for everyone, and increases work efficiency.
2. They do not have office space. If you don't have an office with full-time employees, you can still have your own telephone exchange. Customers will be able to call you on the city contact number, and managers working from home will take calls through their home or mobile phones or via the Internet.
3. They work with clients from different cities. Thanks to a virtual telephone exchange, you can open a representative office in any city or country without being physically there. For example, our company offers connection virtual PBX Moscow for regional companies. Together with virtual PBX Moscow we connect the client with a number with the code 495. It is very convenient, practical and profitable.
4. They do not have the opportunity to make large financial investments. If desired, a budget cloud PBX can be used right from home, thus saving on renting office space, equipping a workplace and salary for a secretary. This is especially true for start-up companies who are forced to save a lot.
5. Need constant availability of free telephone line... Large and small online stores that serve customers exclusively online simply cannot do without it. Without a free phone line, they will start to lose customers and earn less.
6. Every potential client is appreciated. Due to the constant availability of a free telephone line, which we have already mentioned above, not a single call is missed. All calls arriving outside of working hours are recorded for subsequent call back.
7. They keep statistics of calls and analyze target audience. Virtual PBX provides for automatic statistics of all received and made calls. This allows you to learn more about customers and use the information received to increase sales.
8. Planning to scale up their business. In case of an increase in the number of applications and employees, the functionality of the cloud PBX can be easily expanded. There is no need to change telephony or purchase expansion modules.
9. Thinking about moving or having to move regularly. With IP telephony, you are not limited to one office and, if necessary, you can easily change workplace... In case of relocation, you do not have to transport and re-configure the equipment, contact a new telecom provider, etc.

Fast connection of a virtual PBX

Order PBX